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TOPdesk: Starting our next chapter - Sumit De - SEE 2018

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Every idea or product needs to have a why, how and what. The same is true of TOPdesk. In this talk by Sumit De, he will:

Recap the vision (why) as presented earlier by Wolter Smit;
Explain how that vision has grown over the years and led to changes TOPdesk has made as an organisation;
And finally: what vision and organisation have materialised into, through TOPdesk as a product.

Published in: Software
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TOPdesk: Starting our next chapter - Sumit De - SEE 2018

  1. 1. Tech in services #SEE18 TOPdesk: Starting Our Next Chapter Sumit De TOPdesk
  2. 2. #SEE18
  3. 3. #SEE18 Faster Technology
  4. 4. 0 1000 2000 3000 4000 5000 6000 7000 Old Method Continuous Deployment Hours Average Time to Release New Features
  5. 5. 0 1000 2000 3000 4000 5000 6000 7000 Old Method Continuous Deployment Hours Average Time to Release New Features 9 Months 2 Weeks
  6. 6. 94.8% Less time
  7. 7. #SEE18 And we’re getting Faster…
  8. 8. #SEE18
  9. 9. #SEE18 Live Demo
  10. 10. #SEE18 New ways of working
  11. 11. #SEE18
  12. 12. #SEE18
  13. 13. #SEE18 TOPdesk Platform
  14. 14. #SEE18
  15. 15. #SEE18
  16. 16. #SEE18
  17. 17. #SEE18
  18. 18. #SEE18 How will this help you? • More focus on customers by combining disciplines • Delivering knowledge and expertise relevant to you • Radical transparency to give insight and receive feedback • Functionality to support new ways of working
  19. 19. #SEE18 Future functionality • Smart Cat • TOPchat and chat bots • Service Intergation Platform
  20. 20. #SEE18 How will this help you? • Focus on customer experience • Use metrics and data to validate not drive • Don’t let metrics get in the way of delivering value • Use communication to enhance customer experience
  21. 21. #SEE18 Empower the ecosystem Strategic Partners
  22. 22. #SEE18 Marketplace placeholder
  23. 23. #SEE18
  24. 24. #SEE18 TOPdesk Platform
  25. 25. Tech in services #SEE18 Renske van der Heide Initiator TOPdesk Worcade Improve the Collaboration between Customers and Suppliers Esther De Winter Product Manager TOPdesk RONDA – 16:45
  26. 26. #SEE18 How will this help you? • Collaborate with vendors to become partners • Provide out-of-the-box integrations via Marketplace • Allow easy linking to third party platforms • Share knowledge and information to empower ecosystem
  27. 27. Tech in services #SEE18 Arvind Ganga TOPdesk Development Smarter Service Management With Artificial Intelligence RONDA – 16:15
  28. 28. #SEE18 Future functionality • Smart Cat • TOPchat and chat bots • Service Intergation Platform
  29. 29. #SEE18 And we’re getting Faster…
  30. 30. #SEE18 Live Demo
  31. 31. #SEE18
  32. 32. Tech in services #SEE18 TOPdesk: Starting Our Next Chapter Sumit De TOPdesk info@topdesk.com topdesk.com topdesk

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