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Every idea or product needs to have a why, how and what. The same is true of TOPdesk. In this talk by Sumit De, he will:
Recap the vision (why) as presented earlier by Wolter Smit;
Explain how that vision has grown over the years and led to changes TOPdesk has made as an organisation;
And finally: what vision and organisation have materialised into, through TOPdesk as a product.