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Meet TOPdesk - Kris Kemland

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We will walk together through TOPdesk functionalities to help you find out how a day, working with TOPdesk, could look like.
I would like to give you an impression on how you can benefit from using TOPdesk

Published in: Services
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Meet TOPdesk - Kris Kemland

  1. 1. TOPdesk on Tour Deluxe – Meet TOPdesk
  2. 2. Name: Kris Kemland Role: Sales and Marketing manager E-mail: k.kemland@topdesk.be
  3. 3. What we’re going to talk about today • TOPdesk in a changing world • Your challenges as service provider • How TOPdesk will guide you • TOPdesk Service Excellence guides • TOPdesk live demo
  4. 4. 15 branches in 11 countries4,821 clients 750 employees1 product 25 Years in business Software- and consultancy company
  5. 5. The technological transformation
  6. 6. Challenges for you as service provider
  7. 7. Do you meet your customer’s expectations?
  8. 8. Fragmented services
  9. 9. Is bespoke work the solution?
  10. 10. How TOPdesk will guide you
  11. 11. Service Management Processes •Call •Reservation •Order Escalation Assets Locations Services SLA’s en Contracts Clients Front-Office Back-Office •Changes •Maintenance & reparations •Rent Suppliers
  12. 12. Service Management Availability and Performance monitoring ITSM Automation IT Building maintance FMIS Innovation Facilities HR Talent management eHRM PayrollingPayroll Service Providers
  13. 13. TOPdesk Marketplace - Ecosystem Meet our partners today !
  14. 14. TOPdesk clients • More than 4500 clients • More than 5000 implementations • More than 45 countries Meet our clients today! Customer satisfaction score 2017: 8,4
  15. 15. TOPdesk klanten – Public • More than 100 local governements • IT, Facility, technical service dept. And Citizen Support • Integrations with f.e. Arinto, OnzeStadApp and GIS. Meet our clients today! Customer satisfaction score 2017: 8,4
  16. 16. The route to service excellence
  17. 17. Our approach
  18. 18. Excellent services with TOPdesk • Exceed the end users’ expectations • Collaborate easily with other departments: shared service management
  19. 19. Excellent services with TOPdesk • An easy implementation with an out-of-the-box solution • ‘’Continuous deployment’’ • You only pay for the modules you need
  20. 20. My new job t First day Getting to know everything Attempt to work End first month Touchpoints Team lead Colleagues Service desk Self-service portal Experience Chances for improvement Introduction Self-service portal - FAQs commencement - Work stage per function group Authorizations in function profile Ask feedback at end of the month
  21. 21. What is the effect of good self-service?
  22. 22. Shared service management growth model Nothing shared Working together in one tool Combined SC in the self-service portal One central service desk Time Quality Shared processes Per department / organizations Shared
  23. 23. Better together • Customer centric • Integration with other systems • Seamless implementation and future services with the help of TOPdesk Consultancy
  24. 24. TOPdesk Services Implementation Consultancy Integration Consultancy Strategic Consultancy Modules Processes Rights & Roles Links Technical consultancy System integration Service optimisation Project Management Health Check Delftware
  25. 25. Pick the support you need You do most of it yourself We do it together We do most of it for you You TOPdesk
  26. 26. Demo - TOPdesk

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