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Improve the collaboration between customers and suppliers - Renske van der Heide & Esther de Winter - SEE 2018

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During this presentation, Renske and Esther give you an exclusive look into the development process within TOPdesk. They show you the improvements they’re currently working on to ensure easy communication between customer and supplier.

More and more services are outsourced to suppliers or service providers these days. But there’s not always smooth collaboration and communication with these parties. Customers generally don’t want to grant a supplier access to their TOPdesk. On the other hand, suppliers don’t want to work in many different customer environments. So how do you make collaboration easy?

Are you and your supplier both working with TOPdesk? Or in different tools? Soon you can easily work together in both these situations. Esther and Renske are going to show you how.

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Improve the collaboration between customers and suppliers - Renske van der Heide & Esther de Winter - SEE 2018

  1. 1. Tech in services #SEE18 TOPdesk’s Integration Platform Awesome collaboration between clients and suppliers Renske van der Heide Esther de Winter Worcade TOPdesk
  2. 2. #SEE18 In three years… Collaboration with business partners is easy, fun and effective!
  3. 3. #SEE18 In this presentation • The importance of Collaboration • The need for Seamless Integration • TOPdesk’s Integration Platform
  4. 4. #SEE18 Ludo van der Marel Business Application Manager PostNL
  5. 5. #SEE18 Rob Slinger Operation Manager Simac IT NL
  6. 6. Let’s meet Ludo & Rob
  7. 7. #SEE18
  8. 8. #SEE18 Because of this, new types of organizations started to pop-up on the market
  9. 9. #SEE18 And many relationships exist between them Strategic Partners
  10. 10. #SEE18 Many, many relationships Strategic Partners
  11. 11. Let’s hear how Ludo & Rob currently arrange their collaboration
  12. 12. #SEE18
  13. 13. #SEE18 The integration challenge
  14. 14. #SEE18 And there is more
  15. 15. #SEE18 Radical Transparancy?
  16. 16. #SEE18 Seamless Integration!
  17. 17. #SEE18
  18. 18. Shared Service Management
  19. 19. System Integration and Management
  20. 20. Let’s listen to Ludo & Rob first
  21. 21. #SEE18
  22. 22. #SEE18 Introducing our Integration Platform
  23. 23. #SEE18
  24. 24. #SEE18 Seamless Transparent Independent Think bigger: not limited to TOPdesk only
  25. 25. Let’s get an impression of how this could look
  26. 26. #SEE18 The main characters Yusaku Maezawa Billionaire End-User
  27. 27. #SEE18 The main characters Yusaku Maezawa Billionaire End-User Elon Musk Operator @ SpaceX B. Klingon Supplier @ Starteam Cappuccino
  28. 28. #SEE18
  29. 29. #SEE18
  30. 30. Let’s head over to Elon @SpaceX
  31. 31. #SEE18
  32. 32. On to operator Klingon @Starteam Cappuccino
  33. 33. #SEE18
  34. 34. Back to Elon @SpaceX
  35. 35. #SEE18
  36. 36. #SEE18
  37. 37. #SEE18 Sharing sketch (Willem)
  38. 38. #SEE18
  39. 39. #SEE18 In three years… Collaboration with business partners is easy, fun and effective!
  40. 40. #SEE18 Start today! • Take a look at existing solutions • Start the converation • Get ready
  41. 41. #SEE18
  42. 42. Tech in services #SEE18 TOPdesk’s Integration Platform Awesome collaboration between clients and suppliers Renske van der Heide Esther de Winter Worcade TOPdesk renske@worcade.com www.worcade.com www.linkedin.com/in/renskevanderheide e.de.winter@topdesk.com www.topdesk.com www.linkedin.com/in/emdewinter

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