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Better service management with artificial intelligence - Arvind Ganga - SEE 2018

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Artificial Intelligence is a big hype currently. But there is substance behind the hype. In this presentation, Arvind explains AI in non-technical terms and identifies how AI enables service departments to work proactively, allows operators to work more efficiently, and lets end users get help sooner – and even help themselves.

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Better service management with artificial intelligence - Arvind Ganga - SEE 2018

  1. 1. Tech in services #SEE18 Better Service Management with Artificial Intelligence Arvind Ganga TOPdesk
  2. 2. #SEE18 Arvind Ganga Programmer & Team Leader
  3. 3. #SEE18 AI: what are we talking about? AI in Service Management TOPdesk and AI
  4. 4. #SEE18 What have we learned? AI is about machine learning AI is about helping people AI relies on sufficient examples Users expect AI in their office software
  5. 5. #SEE18 AI: what are we talking about? AI in Service Management TOPdesk and AI
  6. 6. #SEE18 Business user Help business user help herself Unlock knowledge base Offer help 24-7
  7. 7. Operator Help registering calls Pro-active call identification Help solving calls
  8. 8. #SEE18 Process Manager Alert on anomalies Help with scheduling and planning
  9. 9. AI in Service Management Help user faster & around the clock Facilitate registering calls Prioritize calls Facilitate solving calls Notification on anomalies Facilitate planning Next level Service Excellence!
  10. 10. #SEE18 AI: what are we talking about? AI in Service Management TOPdesk and AI
  11. 11. #SEE18 What will TOPdesk do? Already building solutions Researching new functionality In product, labs, and marketplace Expect AI features in the coming year!
  12. 12. We need your input Share ideas on TIP: https://tip.topdesk.com/ Talk to your account manager, consultant We are here at SEE!!
  13. 13. David Geoffrey Gunnar Jeroen Martin
  14. 14. Tech in services #SEE18 Better Service Management with Artificial Intelligence Arvind Ganga TOPdesk A.Ganga@topdesk.com www.topdesk.com

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