‘Getting the different departments in your organization to work together’. This is something that most employees and managers desire, but proves to be quite a challenge in every day practice. Several supporting departments such as IT, HR and Facilities have their own way of working. And sometimes it’s almost as if they speak different languages.
The Shared Service Management model provides you with several tools in order to improve the level of collaboration. Not only will you achieve a higher level of customer satisfaction, but it will most likely improve that of your employees as well.
gepresenteerd door Annemarie Wolfrat op ICT Summit 2013 Paramaribo