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MY BEST ADVICE TO YOU… 
Practical Advice from Community Association Management Professionals
ON TAKING IT PERSONALLY 
Managers shouldn’t take things personally and be able to have things roll 
off their backs when t...
ON KNOWLEDGE SHARING 
While hard as a smaller company, it is important to not rely solely on one 
individual to know a pro...
ON HIRING CONSULTANTS 
I think that I erred by not hiring consultants to save money. In the long 
run, after hiring consul...
ON BOARD DRAMA 
Do not feed into the drama of the Board. A person against the Board or 
HOA can be your closest ally if th...
ON AVOIDING BURNOUT 
Don’t work more than 40 hours a week to avoid burnout. A rested person 
is more effective to get the ...
ON GIVING BACK 
Work in teams, build recognition and reputation in the community, and 
give back to the communities you wo...
ON COMMUNICATIONS 
Our Business takes a team approach. We do not just have one 
community manager that only deals with tha...
ON ACCOUNTING 
For reconciliation purposes, record credit card payments separately from 
cash and check payments.
ON USING TOPS 
Learn Add/Waive, 
Pay adjust, etc. 
inside and out. 
When in doubt, use 
the sample 
community to test 
the...
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Practical Advice from Community Association Management Professionals

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Excerpt from the eBook "The Big Book of CAM Advice" from TOPS Software

Published in: Real Estate
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Practical Advice from Community Association Management Professionals

  1. 1. MY BEST ADVICE TO YOU… Practical Advice from Community Association Management Professionals
  2. 2. ON TAKING IT PERSONALLY Managers shouldn’t take things personally and be able to have things roll off their backs when they receive negative feedback from homeowners.
  3. 3. ON KNOWLEDGE SHARING While hard as a smaller company, it is important to not rely solely on one individual to know a process; duplication of knowledge within the company is key.
  4. 4. ON HIRING CONSULTANTS I think that I erred by not hiring consultants to save money. In the long run, after hiring consultants and experts, we both saved money and had a better result.
  5. 5. ON BOARD DRAMA Do not feed into the drama of the Board. A person against the Board or HOA can be your closest ally if the situation is treated correctly.
  6. 6. ON AVOIDING BURNOUT Don’t work more than 40 hours a week to avoid burnout. A rested person is more effective to get the job done.
  7. 7. ON GIVING BACK Work in teams, build recognition and reputation in the community, and give back to the communities you work for.
  8. 8. ON COMMUNICATIONS Our Business takes a team approach. We do not just have one community manager that only deals with that community. We have more so that the client always has someone to talk to.
  9. 9. ON ACCOUNTING For reconciliation purposes, record credit card payments separately from cash and check payments.
  10. 10. ON USING TOPS Learn Add/Waive, Pay adjust, etc. inside and out. When in doubt, use the sample community to test the transaction.

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