XXxx Sodexo The challenge The challenge was to find a solution for the purchasing process in which changes to the product range could be made efficiently, orders could be placed uniformly at 1,350 locations and thousands of invoices could be sent electronically every week. The solution The solution was to implement the TIE Verification Manager, a software tool that is part of the TIE Kinetix Business Integration Platform. The TIE Verification Manager functions as a middleware application that integrates with the existing SAP materials management environment. The web-based front portal provides product range managers and purchasers with an overview, a checking capability and measurement points in the automated exchange of article information between Sodexo and its suppliers. The result Product range management was inte- grated into the purchasing platform; the catalogue is always up-to-date for all users; process management has been optimised and the administration has been radically simplified at all locations; effective matching of order and invoice has been achieved and invoice loss has been kept to a minimum.
Text Cees Steijger ~ Photography Marcel R. Bakker BUSINESS INTEGRATION Purchasing using Click & Buy More Flexibility less , administrative pressure With more than 355,000 employees representing 132 different nationalities, Sodexo operates from 30,600 locations in 80 countries. The Sodexo Group, of which Sodexo Nederland has been a part since 1995, is the biggest independent Food & Facilities Management organisation in the world.I n the Netherlands, Sodexo operates Click & Buy The Click & Buy purchas- material management system that incor- from 1,350 locations and every day ing project – focusing on streamlining the porates all the products of all of the suppli- about 6,500 employees provide more uniform purchasing and ordering process ers of Sodexo Nederland. “The advantagethan half a million people with food & fa- - started some time ago at the headquarters of being web-based is that it’s flexible andcilities management services, remote sites of the Sodexo Group in Paris. The aim of accessible. Once the location managerservices and party catering & events. In the the Click & Buy project is to reduce the has logged in, he gets full access to hisNetherlands, Sodexo serves companies, load on catering locations, catalogue. Assignments and authorisations(government) institutions, polytechnics, optimise the purchasing ensure that the location manager sees onlyuniversities and the (health)care sector. The trend is towards growth. The so- process and, at the same time, have better manage- “In the what is intended for him and can then place his orders. After delivery, the goodscalled, out-of-home market in particularhas increased enormously in recent years, ment information available, and to have all reports from Netherlands, are processed while, following automatic checking and matching with the purchas-mostly as a result of a growing awarenesson the part of the public that take-away all over the world within reach in the future. Arno we are a ing order by the TIE Business Integra- tion Software, the electronic invoices arefood can also be healthy. Sodexo adds tothis items such as biological products and, Cok, Supply Chain Cata- logue Manager Benelux, is considerable immediately processed in a SAP system at our head office in Capelle aan den IJssel. Soin general terms, sustainability (includingfair trade). And this combination is bearing co-responsible for imple- menting the Click & Buy step further no paper invoices are sent to the locations. This makes management informationfruit: the group’s worldwide turnover isapproaching €14 billion. programme in the Neth- erlands. We spoke with than the much better and reduces administrative pressure on the location manager.” In the Netherlands, Sodexo works closelywith Deli XL, which supplies Sodexo with him at the head office of Sodexo in Capelle aan den rest of the Daily changes However, Arno admitseverything it needs to serve guests, clients,residents and patients with something tasty. IJssel. “The Click & Buy programme was first car- world” that the approach has a disadvantage. He is referring to the daily changes involvedFrom fresh ingredients to freshly prepared ried out as a pilot project in in the various products, of which there areproducts. Deli XL has a complex distribu- Belgium and Spain in order Arno Cok about 8,000 to 10,000 in the catalogue.tion network with specialised regional to gain experience prior to These changes are of many sorts, such asbranches – the so-called “fresh centres”. a large-scale rollout,” says new packaging, prices and weights, newEach of the 1,350 Sodexo locations does its Arno Cok. “It was the turn brands, etc. “With the Click & Buy approach, we shouldown purchasing using Click & Buy. Click of the Netherlands next.” use a so-called Request for Quotations, in which you send& Buy is based on the centrally facilitated According to Arno, the database to the supplier in Excel format requesting himSAP Supply Chain Relation Management there are many advantages to feed back any changes so that we can update our system.module, SAP SRM (Supplier Relationship in the new approach to However, with an approach like that, you are totally de-Management). Deli XL is the main sup- purchasing, which is web- pendent on the supplier being prepared to check all records.plier, covering about 80% of Sodexo’s total based at the locations. The There are all kind of risks, of which corrupting the file ispurchasing in the Netherlands. system is based on a SAP not the least serious one. We saw a lot more advantages in TIE ~ 1/2009 ~ P5
BUSINESS INTEGRATION We sawan automated approach that could save us a lot more it is approved, the spe- world on this point,” says Arno.a lot of work and would also provide the cific datum is allowed and “Sodexo has now decided to bringmaximum data reliability. Moreover, we advantages sent to our own database. the Benelux countries under a singlewere convinced that Click & Buy would This approach saves us a management with the aim of combiningonly be interesting if it also enabled elec- in an considerable amount of strengths. Supply Chain Managementtronic messaging. We regarded it as extra time because it is largely was one of the first departments to beprofit if orders could be sent to the supplier automated automated. Moreover, the affected in this way. Which resulted inautomatically and the invoice could be chance of errors is slight, centralizing Catalogue Management inprocessed electronically. For this reason, we approach which means that the data the Netherlands.”started looking around and invited parties in the catalogue are always The TIE Business Integration Platformto come up with a solution.” that could clean.” will now be rolled out in Belgium too. “In Belgium, we’ve found that the situ-Verification Manager This ishow Sodexo came to TIE Kinetix. The two save us a Savings Apart from the fact that the data in the ation is different to that of the Nether- lands,” says Arno. “They don’t work withcompanies were not unknown to eachother. For example, the TIE Business Inte- lot of work” catalogue are now always up to date, the introduc- one big supplier as is the case in the Neth- erlands but with a Top 25. This resulted ingration Platform had been implemented at tion of the TIE Verifica- a lot of differences which meant that theSodexo to answer the huge Sodexo organi- tion Manager also brings catalogue no longer satisfied the improvedsation’s messaging needs. “TIE offered the TIE Verification considerable savings, especially in terms Dutch standards. They were still usingManager that had been successfully deployed at Intratuin, of time. For example, the accuracy of the Requests for Quotation and that has nowfor example,” says Arno. “We studied this case thoroughly catalogue data means that invoice loss has been replaced with our EDI approach.”and quickly became convinced that with a little customisa- been drastically reduced. In the case of antion this tool would be the ideal solution for Sodexo.” average of 30,000 invoices per month, and Interest Arno Cok sits on the Sodexo The TIE Verification Manager was implemented in based on 20 minutes spent dealing with Click & Buy User Committee and recently2007. But how does it work in Sodexo’s daily practice? “In every lost invoice, every percent improve- presented his experiences with the TIEfact we work with two files,” says Arno. “One file is our ment makes a difference of no less than 100 Verification Manager in the Netherlands tocatalogue containing about 10,000 info-records and the hours per month. An additional advantage a meeting of his fellow Supply Chain Cata-other is the supplier’s file. The catalogue provided by the is that incoming invoices are automatically logue managers. There is increasing interestsupplier is sent in his own format. The TIE platform takes made available to SAP by the TIE software. in the Dutch approach from other coun-this format and ensures that the Verification Manager can So none of these invoices have to be entered tries. Especially as Supply Chain Manage-work with it and that the two sources can be matched in manually. This also saves several minutes’ ment in the Netherlands is also function-the Verification Manager. In fact the Verification Manager work per invoice – in fact no less than 1,500 ally responsible for the purchasing processcan handle various product descriptions. The supplier’s hours per month based on a minimum of 3 in Sweden, Finland and Germany, it isdescription is compared with the description in the Sodexo minutes’ handling time for a paper invoice. expected that the TIE Verification Managercatalogue. If differences are identified by the Verification So this results in sizeable savings annually. will also be introduced in these countries.Manager (e.g. a different unit price or a different weight) “In the Netherlands, we are a considerable “After all, it’s a good solution and it makesSupply Chain Management receives a notification. Once step further than the rest of Sodexo in the things easier,” says Arno Cok. In the Sodexo company restaurants you will always be certain to make a wholesome, healthy choice.