TIE Magazine #2: Managing Your Business Needs


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Accelerate growth and reduce TCO: "TIE's support is first class. They are easy to work with, know their stuff really well, and get excited about the product. This makes the programme an overwhelming success in my eyes.” (City Sports)

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TIE Magazine #2: Managing Your Business Needs

  1. 1. Text Jim Larkin ~ Photography Stock BUSINESS INTEGRATION Managing Your Business NeedsAccelerate growth and reduce TCO“TIE’s support is first class. equipment, geared towards running, tri- We receive one predictable bill a month, athlon, fitness, racquet sports, swimming it solves any potential headaches, and isThey are easy to work with, and outdoor. easy to sell to upper management. It was aknow their stuff really well, Sporting-goods retailer City Sports simple decision.” has been growing year after year, and as a TIE’s Managed Service offering isand get excited about the result the demands and requirements of based on over 20 years of transactionalproduct. This makes the keeping its transactional data and proc- data experience focused esses error-free, up to date and responsive on improving the strainprogramme an overwhelm-ing success in my eyes.” to market conditions were also grow- ing. The time spent manually resolving “From on internal resources. City Sports was able to make a individual errors in-house, in addition to training qualified technical personnel, a billing seamless transition both internally and externally toC standpoint, ity Sports wanted a trusted, cost- led City Sports to seek out a trusted and its vendors. TIE consult- effective solution that would justify cost-effective solution that would justify ants worked on site to outsourcing its EDI process. It se-lected TIE’s all-inclusive Managed Service. outsourcing its EDI process. the make the B2B Managed Services installation and“I don’t worry about EDI anymore,” saysDylan Bruntil, City Sports’ Director of Managed Service TIE’s all-inclusive Managed Service is designed to extend Managed management as discreet as possible to City Sports’Information Technology. business development flawlessly in order to accelerate growth and reduce its clients’ Service trading partners. TIE’s Managed ServiceSPORTS RETAILER City Sports is anaward-winning, speciality sports retailer. total cost of ownership (TCO). Automat- ing the EDI process lowers overall operat- option expertise takes the respon- sibility of supply chain andThe company was founded in 1983 andopened its first shop on Massachusetts ing expenses, accelerates time to market and leads to predictable operational costs. worked maintenance, updates and vendor issues out of CityAvenue in Boston. The company nowoperates 17 shops in metropolitan loca- Managed Service customers enjoy the lat- est TIE technology, optimised eBusiness out very Sports’ hands and allows the company to focus ontions in Boston, Providence, New York,Washington D.C., Philadelphia, Baltimore processes, and a standardisation of the way they connect to their customers and well for us” what matters: growing its business. “TIE’s Man-and Atlanta, as well as online at citysports. partners electronically. aged Service helps us tocom. City Sports caters to the athletic “I’m thankful the Managed Service op- be proactive, efficient andadult who lives, works or studies in the tion was made available to us,” says Dylan Bruntil. “I don’t compliant. Vendors’ com-city. Its product assortment focuses on worry about EDI anymore.” From a billing standpoint, plaints aren’t my problemhigh-performance footwear, clothing and the Managed Service option worked out very well for us. anymore.”P12 ~ 2/2010 ~ TIE
  2. 2. City SportsCity Sports stores have a neighborhoodfeel. The website offers another way forcustomers to access that same City Sportsexperience from their own computer. TIE ~ 2/2010~ P13