Slides at national conference for the community and charity sector 2012

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INNOVATE | INVOLVE | INSPIRE 2012 - A National Conference for the Community and Charity Sector - Thursday, 31 May 2012 at Croke Park Conference Centre, Dublin

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Slides at national conference for the community and charity sector 2012

  1. 1. WELCOME & INTRODUCTIONS Fintan O’Toole CHAIRPERSONTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  2. 2. Innovate Involve Inspire 2012 conference
  3. 3. ADDRESS FROM DEPARTMENT OFENVIRONMENT, COMMUNITY & LOCAL GOVERNMENT Rita McNulty Assistant SecretaryTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  4. 4. Rita McNulty, Assistant Secretary,Department of the Environment, Community and Local Government The Wheel Annual Conference 2012
  5. 5. Tackling the Problem of Diminishing ResourcesWhat to do? • Demonstrate• Make the most out Impact/Prove it of available • Involve - Citizen resources Participation• Plan with the end • Be accountable, in mind, best make democracy practice evidence participative
  6. 6. HOW TO SQUARE THE CIRCLE? • Two-thirds of• Charities’ decrease charities have seen in income: 60% in an increase in last three years demand for services • Reliance on diminishing state funding
  7. 7. Changes in the Community and Local Government Sectors in the DECLG Consider the changes in the local government sector & the alignment of its community, local and enterprise remit with that of local and community development programmes
  8. 8. Changes in the Community and Local Government Sectors in the DECLG• What opportunities arise for the C&V sector in relation to the second tier of government?
  9. 9. The need for the C&V sector toposition itself to be a key player in a reformed local government system
  10. 10. The Forum on Philanthropy and Fundraising – assisting withsustainability in the C&V Sector
  11. 11. SESSION 1 INNOVATINGHow can we deliver the best outcomes for people and greatest impacts for communities? Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  12. 12. ARE WE DOING THE BEST THAT CAN BE DONE? Nuala Doherty Chief Executive Officer, Centre for Effective Services Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  13. 13. Doing our bestAre we basing our work on evidence of bestpractice?Nuala Doherty31st May 2012
  14. 14. Overview• What is good evidence?• Best Practice - how are we doing?• What are the challenges?• Ways CES supports evidence into practice 14
  15. 15. What is ‘evidence-informed’? ‘An approach that helps people and organisations make well-informed decisions by putting the best available evidence at the heart of practice development and service delivery’. (Sandra Nutley, 2010) 15
  16. 16. Types of evidence Consultation Research Practice Policy Wisdom 16
  17. 17. Finding the evidence you need © The Centre for Effective Services 2011 17
  18. 18. The Why...The puzzled practitioner? 18
  19. 19. What practitioners tell us… 19
  20. 20. What exactly are you looking for? 20
  21. 21. How are we doing ?• Increasing focus across the world, including Ireland – PEIP GUI• Commissioning of evidence reviews and ‘what works summaries’ by public policy bodies• Practitioners more confident using evidence to strengthen their work• The public are more informed and knowledgeable• Researchers getting better at applying findings to practice• More understanding of achieving better outcomes for children , families and communities• Greater awareness of measuring the impact of our services 21
  22. 22. Some challenges...• The economic climate – it’s a ‘luxury’• Limits to the evidence –Informed approach• Limits to research literacy amongst practitioners• Time constraints• The best evidence in the world will not result in better outcomes if poorly implemented 22
  23. 23. Some more technical challenges...• Selecting and weighing evidence• Contested definitions of evidence• Research V other sources (experiential and practice wisdom• Dearth of research in some areas• Generalisability and transportability of research evidence can be limited (need to blend local and international) 23
  24. 24. For practitioners• Focus on outcomes• Take a broad approach to evidence• Find reliable sources of useable evidence• Distil out the ‘active ingredients’ in effective practice• Evidence helps us make our assumptions explicit so that we can check and test them• Reflective practice. 24
  25. 25. For managers• Drive an outcomes approach to the work• Include measures of social impact• Promote a culture of evidence• Underpin own practice with evidence• Creating spaces for reflection• How to support, train and develop staff• Join up learning across sectors 25
  26. 26. We need to do more by...• Routinely gathering, collecting and using data in a systematic way to inform our decision-making• Doing better by knowing more and making connections• Be open minded and question accepted orthodoxies• ‘Evidence’ is not a magic bullet• Implementation is key to better outcomes 26
  27. 27. If you are interested in ‘evidence based/informed practice’• www.philanthropycapital.org• www.ceni.org• www.scie.org• www.effectiveservices.org• www.cssp.org 27
  28. 28. CES promoting evidence informed practice• Prevention and Early Intervention Projects• Practice seminars e.g. Sourcing Useable Evidence• Strategic Advice and Support• The What Works Process• CES Library 28
  29. 29. Nuala Dohertyndoherty@effectiveservices.org
  30. 30. ARE WE DOING OUR BEST TO BE THE BEST? Sean Coughlan Chief Executive Officer, Social Entrepreneurs Ireland Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  31. 31. Are we doing our bestto be the best?
  32. 32. A B
  33. 33. CarrauntoohilDevils Ladder
  34. 34. Devils Ladder
  35. 35. Howling Ridge
  36. 36. Howling Ridge
  37. 37. O’Sheas Gully
  38. 38. We need a plan(and we needto check it aswe go)
  39. 39. Are we doing our best to bethe best? 4 Key Questions  What  Why  How  Is it working
  40. 40. taken from Vision / Ambition Why Mission / Purpose What Strategic priorities Strategic objectives Action Plan How (activities, responsibilities, timelines) Impact Measures & Key Performance Indicators Is it working
  41. 41. common tools Why What How Is it working Theory of Change   Strategic Plan   Operations Plan    Measurement Framework  Logic Model   
  42. 42. Doing Good Is Not Good Enough …… we must strive to be the best at whatwe do
  43. 43. Present Better future A BStrategy CommunicationsOperations LeadershipSustainability Measurement
  44. 44. Present Better future1. We need an appropriate plan that can answer 4 questions: What, Why, How and Is it working2. We need to follow the plan and course correct when needed
  45. 45. Present Better future Thank you
  46. 46. HOW DO WE KNOW WE ARE DOING OUR BEST? Sandra Velthuis Whitebarn Consulting Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  47. 47. How do we knowwe are doing our best? A presentation by Sandra Velthuis of Whitebarn Consulting for The Wheel 31 May 2012
  48. 48. The maximum impact challenge• Delivering impact is more important than measuring impact.• But without measurement, how do you know you are having an impact?
  49. 49. Measurement• You can measure anything …• But measured does not mean mattered.• If you treasure it, measure it!• Meaning is more important than metrics.
  50. 50. Some basic principles• Understand how what you do leads to change.• Focus monitoring/evaluation activities on those that demonstrate change.• Stress intermediate outcomes and distance travelled.• Capture your organisation’s full social value.• Involve stakeholders.
  51. 51. Tracking progress• Know what success ‘looks like’.• Develop meaningful measurements and indicators.• Use 2-3 measurements or indicators per variable.• Quantitative and qualitative.• Consult indicator banks and similar organisations.• Evidence, not proof.
  52. 52. Example: improved health• Number of visits to doctor or hospital.• Weight gained or lost.• Experience of specific symptoms.• Absence from work due to sickness.
  53. 53. Example: policy change• How often issue is discussed in traditional and new media and how it is framed.• Ratings of policy-makers’ interest in, and influence on, issue.• Public understanding of issue as assessed by polls.• Progress of a bill through the Oireachtas.
  54. 54. Data collection and analysis• Methods depend on what information you need and what resources you have.• Existing records, questionnaire surveys, one-to-one sessions, group sessions, etc.• Samples, baselines and controls.• Organise raw data, spot patterns/trends … learn!
  55. 55. The right tool for the job• Quality tools (e.g. EFQM Excellence Framework, ISO 9001, PQASSO)• Strategic management tools (e.g. balanced scorecard, RBM, SPEAK)• Tools for measuring outcomes, impacts and social value
  56. 56. Outcomes, impacts, social value• Individuals (e.g. Outcomes Star)• Local communities and economies (e.g. Local Multiplier 3 and Prove It!)• Infrastructure organisations (e.g. Value of Infrastructure Programme)• Social value (e.g. SROI)
  57. 57. Communicating impact• Internally to learn, improve and boost morale.• Externally to meet funding requirements, attract support, increase credibility and share lessons learnt.• Stories and numbers.• The good and the not-so-good.• Appropriate to audience.
  58. 58. Thank youPlease feel free to contact me for furtherinformation on outcomes, impacts and socialvalue:Sandra Velthuis01 – 296 7694085 – 167 4425www.whitebarn.info
  59. 59. TABLE EXERCISE Developing Targets & IndicatorsTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  60. 60. TABLE EXERCISE1. Is everyone clear about the outcomes (as opposed to the outputs) their groups are aiming to achieve through their work? Can you give a few examples?2. Can everyone name some sources of evidence (studies, research reports, surveys, theoretical models, etc) of what approaches deliver the best outcomes for the people or communities they work with?3. Would organisations be willing and able to do things differently if evidence suggested there was a better way to do things? If yes, why? If not, why not?4. What challenges would you anticipate in moving to more outcomes-based working?5. What kinds of services, supports or initiatives might you find helpful in making this transition? Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  61. 61. KNOWING AND SHOWING YOUR OUTCOMES AND IMPACTS LAUNCHED TODAY! Visit Our Stand for your copy 23Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  62. 62. CLOSE OF SESSION 1 COFFEE BREAK 11.00am – 11.30am Competitions in the exhibitor areaTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  63. 63. SESSION 2 INVOLVING How do we maximise people’s participation in decisions that affect them?Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  64. 64. PUBLIC PARTICIPATION Fergus O’Ferrall Adelaide Lecturer in Health Policy TCDTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  65. 65. SHARING SOCIAL RESPONSIBILITY Sean Healy Director, Social Justice IrelandTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  66. 66. Sharing SocialResponsibility Seán Healy Director Social Justice Ireland seanhealy@seanhealy.com
  67. 67. Introduction Ireland Today? Ireland’s Development Model? Material on these topics, as well as on other issues addressed in this presentation, is available in Shaping Ireland’s Future Social Justice Ireland’s annual Socio-Economic Review published April 2012. Available at www.socialjustice.ie 68
  68. 68. Current Policy-Making System Current situation? Link between evidence and policy-making? Responsibility for decision-making at present? 69
  69. 69. Sharing Responsibility Place for stakeholders? Proposals for Social Dialogue? Council of Europe Charter. Text of this Charter and other material on a range of issues related to social responsibility in the future (including a chapter by Ivan Cooper) is available in Sharing Responsibility in Shaping the Future Published by Social Justice Ireland’s in September 2011. Available at www.socialjustice.ie 70
  70. 70. CHANGING THE NATURE OF PUBLIC SERVICES Martin Sime Chief Executive Officer, Scottish Council of Voluntary Organisations Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  71. 71. The Wheel: Innovate, Involve, InspireTHE PUBLIC SERVICE PROBLEM IN SCOTLAND• Economic recession generates demand• Cuts in public expenditure to 2016• 200 separate public sector bodies• Cost of universal benefits• Growing inequality
  72. 72. The Wheel: Innovate, Involve, Inspire CHRISTIE COMMISSION DIAGNOSIS• Public services unsustainable• Up to 40% “failure demand”• Need to focus on prevention• Reorganisation only for the purpose of improving the user experience
  73. 73. The Wheel: Innovate, Involve, InspireCHRISTIE COMMISSION PEOPLE & COMMUNITIES• Helping people help themselves• Asset based approaches• Development Trusts• Self directed support
  74. 74. The Wheel: Innovate, Involve, InspireCASE STUDIES# Reshaping Care for Older People: Change Fund •# Long Term Conditions Alliance: Self-Management# Roseneath Community Development Trust
  75. 75. The Wheel: Innovate, Involve, Inspire ROLE OF THE VOLUNTARY SECTOR• Includes Housing Associations and Credit Unions (but not co-ops)• Commissioned to deliver eg care• Advocacy, public policy critique• Adds value through fundraising, volunteers etc.
  76. 76. The Wheel: Innovate, Involve, Inspire POLICY QUESTIONS• How does the State help self-help?• Valuing strong communities• How to build sustainable community infrastructure?• Sector/State partnership needs redefined
  77. 77. WHY PARTICIPATE IN DEMOCRACY ANYWAY? Sr Bernadette MacMahon Director, Vincentian Partnership for Social Justice Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  78. 78.  Established in 1996 Working for social and economic change Tackling poverty and exclusion
  79. 79. Consists of:  Society of St. Vincent de Paul  Vincentian Congregation  Daughters of Charity  Sisters of the Holy Faith
  80. 80. Active Citizenship/Voter Education Programme
  81. 81. ResearchMinimum Income Standards
  82. 82. Networking
  83. 83. Advocacy
  84. 84. Active citizenship requires the will and theopportunity to participate at every level and inevery way in society – To be the arrow not thetarget. President M. Higgins
  85. 85. Loyalty to the state – carries specificresponsibilities, like bearing arms when the stateis under threat, observing the law, or treatingneighbours as you would be treated yourself.And most importantly, a moral obligation toparticipate fully and critically in civic life, voting,joining speaking out, if necessary, marching. Irish Times 4.2.12
  86. 86. Four Irish Studies/ReportsSupporting Voluntary Activity 1997Taskforce on Active Citizenship 2006Report Democracy Commission 2005Power to the People – Assessing Democracy inIreland 2007
  87. 87. Re - thinking our VisionActive citizenship refers to the role of people,communities and voluntary organisations in decision -making which directly affects them. This extendsthe concept of formal citizenship and democraticsociety from one base of basic civil, political, socialand economic rights to one of direct democraticparticipation and responsibility. In this sense,citizenship is a political activity which gives citizensthe opportunity to shape the society in which they live. Supporting Voluntary Activity Green Paper, 1997 pages 24-25
  88. 88. Taskforce on Active Citizenshipestablished by the Taoiseach 2006National conversation on the extentto which citizens engage in issuesthat affect them and their communitiesThe Taskforce travelled round the country
  89. 89. Recommendations1. Participation in the Electoral Process2. Public Service and Citizens3. Community Engagement and Promoting a Sense of Community4. Education for Citizenship5. Challenge of Engaging Newcomers
  90. 90. TASC The Report of the Democracy Commission andEngaging Citizens 2005Power to the People? Assessing Democracy in Ireland2005 Awareness of interdependence - all groups and individuals Civic self restraint – taking responsibility Openness to deliberative argument – how to engage in politics Awareness and compatibility of Irish and EU citizenship
  91. 91. 2007Strengths Public Commitment to Democratic Values Social Partnership Electoral System Rule of LawWeaknesses High level of poverty and inequality Lack of representatives in public life
  92. 92. Active CitizenshipMarshall 1950 and Kymlika and Norman 1991Civil – deals with relations between duties and rights andwith what people can do for each other in voluntary groupsand organisationsSocial – focus on respect for the rule of law as a necessarycondition of any kind of social orderPolitical – citizenship is not just a certain status defined by aset of rights and responsibilities. It is also an identity, anexpression of one’s membership in political community.
  93. 93. Politics comes from the Greek word for Citizens,which is politesPolitics can be understood as the work of allcitizens“Bad officials are elected by good citizens whodo not vote” George Jean Nathan
  94. 94. Issues of Participation Democracy: “Government of the people, for the people, by the people”. Popular participation is at the core of any democratic society
  95. 95. Voting Trends – General Elections1969 1977 1987 1989 1992 1997 2002 2007 201176% 75.66% 72.69% 67.66% 67.46% 65.26% 62.05% 66.71% 70.00%
  96. 96. Non Voters: The Experience of the Vincentian Partnership  believe that their votes/voices have no value  do not know how to complete a ballot sheet or how to register as a voter.  are intimidated by the language and the presentation of politicians and candidates.  have lost confidence in politicians because of the scandals/ tribunals.  Many people have given up voting because they experience the growing gap between the richest and poorest people in our society
  97. 97. What is The Programme? Unit 1 – Explore with people the reasons to Vote how to register and how to Vote Unit 2 – considers ways of taking an informed stance on important issues in society Unit 3 – presents an approach to choosing candidates on an informed basisThe content and process reflect the approach ofPaulo Freire to Adult Education
  98. 98. Voter Education Workshop
  99. 99. To DateWorkshops have been facilitated in 24 of the 26counties approximately 400 in 15 yearsApproximately 150 ‘trainers trained’
  100. 100. Voting TrendsBallyfermot/Cherry Orchard 49.17% increase of 21%SWICN 43.64% increase of 13.21%Finglas/Cabra 54.43% increase of 16.35%Corduff 51% increase of 31%Tallaght Central 54.88% increase of 24.11%Bray 54.59% increase of 12.22%
  101. 101. Positive Outcomes Participants gained insight into the electoral and political system Discovered they were the experts on their areas Acquired confidence in their capacity to speak up Recognised that politicians are ‘just other people’ Some communities with further support achieved changes for the local area – e.g. road safety measures, safer parks and playing areas
  102. 102. Participants learned the importance of the 3Ps Many community leaders expanded and developed the programme to include pre and post election meetings with candidates/politicians More people recognise the power of their vote – my vote is my voice and the number of voters increased The more people know how they are governed the better they will be governed Jefferson
  103. 103. “If we begin to see the world differentlywe will begin to act in relation to itdifferently.” Mark Dowd
  104. 104. Some Negative DevelopmentsPresent cutbacks affecting community work.“Change comes about when small groups ofconcerned people come together to work for it.Indeed change rarely happens otherwise” Margaret MeadeExperience of more broken promises – morefruitless consultations – increasing the risk ofalienation from the democratic/electoral system - “What is the point?”
  105. 105. Active Citizenship -interactions between the three dimensions - civil, social and political Not simply volunteers Not simply obeying law and order Not simply voters But Citizens
  106. 106. Citizenship is good for you!Dozens of painstaking studies have establishedbeyond doubt that social connectedness is one ofthe most powerful determinants of well-being.(personal and communal) Bowling Alone - Robert D. Putnam, 2000
  107. 107. Civil SocietyThe conversation among people and societies todetermine the most effective way to create healthyand sustainable public life – the engagement ofcitizens ultimately determines the health ofpublic life. Kumi Naidu 1991
  108. 108. My friends, no one is born a good citizen;No nation is born a democracy;Rather both are processes that continueto evolve over a lifetime. Kofi Annam 1998
  109. 109. Further Information The Vincentian Partnership for Social Justice Ozanam House 53 Mountjoy Square Gardiner Street Dublin 1Tel: 01 8780425Fax: 01 8780423E-mail: vpj@eircom .netWebsites: www.vpsj.ie www.vote.ie www.budgeting.ie www.misc.ie
  110. 110. BUILDING ENGAGEMENT BY INVOLVING PEOPLE Karl O’Connor Senior Manager of Employee Engagement, Human Resources at Ulster Bank Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  111. 111. Building Engagement byInvolving Your PeopleInnovate Involve Inspire 2012 conferenceKarl O’Connor, Senior Manager Culture & Engagement, Ulster Bank
  112. 112. “Let me look … I think I kept your ideas on file ! ”
  113. 113. Everyone likes to put their …. use it to your advantage
  114. 114. INNOVATION N V O L V E NGAGE Slide 116
  115. 115. Engagement
  116. 116. Pride
  117. 117. ExtraMile
  118. 118. Engagement
  119. 119. Listen
  120. 120. Brainstorm
  121. 121. Trust
  122. 122. Empower
  123. 123. 6 monthsEngagement + 9% Comms +17%
  124. 124. Engaging Our People Using Continuous Improvement Responsible Employer Award
  125. 125. LessonsLearned
  126. 126. Involve Engage Better outcomes
  127. 127. TABLE EXERCISE, PANEL DISCUSSION and Q&A Facilitated By Karl O’Connor Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  128. 128. CLOSE OF SESSION 2 LUNCH 1.00pm – 2.15pm Competitions in the exhibitor areaTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  129. 129. SESSION 3 INSPIRINGInnovating & Involving; an Inspiring job for the sector!Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  130. 130. TABLE EXERCISE Improving Our Practice What are the priorities now for the sector? (1 – 5)Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  131. 131. PANEL DISCUSSIONWe talk a lot about it, but just how good are we at innovating and involving?Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  132. 132. • Mark Blake-Knox (CEO, Cheshire Ireland)• Elaine Byrne (Academic Team, We the Citizens)• Ivan Cooper (Director of Advocacy, The Wheel)• Mike Allen (Director of Advocacy, Focus Ireland)• Barbara OConnell (CEO, Acquired Brain Injury Ireland). Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  133. 133. PANEL DISCUSSIONWe talk a lot about it, but just how good are we at innovating and involving?Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  134. 134. PANEL DISCUSSIONFEEDBACK: What are the priorities now for the sector?Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  135. 135. THE WHEEL’S STRATEGY 2012 – 2016 Responding to the challenges Deirdre Garvey Chief Executive Officer, The WheelTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  136. 136. BEING THE CHANGEThe Wheel’s Strategic Plan 2012 - 2016Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  137. 137. THEORY OF CHANGE MODEL1. Describe the problem and provide the evidence for how we know it exists.2. Working ever deeper, explore the root causes of the problem, and identify the things that would need to change in the world for that problem to not exist any more.3. Identify which of these things The Wheel wants to do, or wants to help to do. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  138. 138. taken from Vision / Why Ambition Mission / Purpose What Strategic priorities Strategic objectives Action Plan How (activities, responsibilities, timelines) Impact Measures & Key Performance Indicators Is it working
  139. 139. WHY? (Vision)Our vision is of an Ireland where there is a shared idea of, and commitment to realising, a fair andjust society; and where the role and contribution of the community and voluntary sector in doing this is valued and understood. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  140. 140. WHAT? (Mission)To increase the community and voluntary sector’scapacity and capability to play its part in achieving a fairand just society in Ireland.We do this by:1. Representing the shared interests of community and voluntary organisations2. Supporting these organisations to do their work3. Promoting the importance of active citizenship as vital in making Ireland a better place to live. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  141. 141. WHAT? (Strategic Themes) 2. Recognising 3. Developing1. Building a and valuing thetruly fair and the communityjust society community and voluntary and voluntary sector sector 4. Enhancing the effectiveness of The Wheel Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  142. 142. WHAT? & HOW? (Strategic Objectives)BUILDING A FAIR AND JUST SOCIETYObjective 1 Build an understanding of the importance of participating in community life and in public decision-making.Objective 2 Maximise public participation in the development of shared ideas of what a fair and just society is in Ireland. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  143. 143. WHAT? & HOW? (Strategic Objectives)RECOGNISING AND VALUING THE COMMUNITY AND VOLUNTARYSECTORObjective 3 Maximise the effectiveness of the community and voluntary sector’s voice so that the sector’s importance is recognised by the state, the political system and other sectors. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  144. 144. WHAT? & HOW? (Strategic Objectives)DEVELOPING THE COMMUNITY AND VOLUNTARY SECTORObjective 4 Foster excellent leadership within the sector.Objective 5 Promote quality and excellence in the community and voluntary sector to deliver better outcomes for people.Objective 6 Maximise collaborative working in the sector. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  145. 145. WHAT? & HOW? (Strategic Objectives)ENHANCING THE WHEEL’S EFFECTIVENESSObjective 7 Ensure that The Wheel has the systems, structures, processes, procedures and resources to deliver on our strategic objectives.Objective 8 Ensure The Wheel involves, adds value, and is responsive to our members. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  146. 146. HOW? (continued)Detailed Action Plan:• Activities, responsibilities, timelines• Budgets• Other ResourcesAnnual Operations Plans Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  147. 147. IS IT WORKING?(Impact Measures & Key Performance Indicators) The most challenging part? Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  148. 148. OUTCOMES• Based on the eight strategic objectives• Will enable individual functional areas to measure their impact, and also to enable The Wheel to track progress as an organisation against a single strategic vision. • Ultimate Outcomes: Longer term changes that The Wheel hopes to achieve on behalf of and for our members (some straddle the scope of this plan.) • Intermediate Outcomes: Medium term changes that The Wheel hopes to achieve on behalf of and for our members – and which are measureable within the scope of this plan. They will also indicate whether we are on course for achieving the changes described under ‘final outcomes’. • Internal Outcomes: the things that make The Wheel effective at achieving our intermediate and final outcomes. They are about the way that we work and how we are perceived. Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  149. 149. The Wheel’s activities The Wheel’s internal outcomes The Wheel’s external outcomesThe national policy Improved Best practice in governingagenda responds to and outcomes for the and running CVaddresses the needs of people served by organisations isthe community & CV organisations maximised, standardisedvoluntary sector and sustained Shared public understanding and awareness of what constitutes a fair and just society Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  150. 150. NEXT STEPS• Consultation with members: June 11th• Ratification at AGM: July 4th 12pm-2pm• Implementation commencing immediately: • Reaching out to collaborative partners • Establishing the systems and processes for measurement • Organising resources around the 8 strategic objectives Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  151. 151. CHAIRMAN’S CONCLUDING ADDRESS Fintan O’TooleTweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland
  152. 152. THANK YOU & SAFE HOME!Tweet your views about the conference #iii2012 BHP Insurances Ltd is regulated by The Central Bank of Ireland

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