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Dell Server and Storage Support


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An overview of our Dell Support Program in a question and answer format. Updated 9.6.2012

Published in: Technology, Business
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Dell Server and Storage Support

  1. 1. Dell Server and Storage Support Questions you might be, or should be, askingBetter Service. Better Value.
  2. 2. "What maintenance options are available for the Dell PowerEdgeTM line?" Flexible Service Levels are available on PowerEdgeTM models including PowerEdgeTM 850, 1950, 2950, and 6850. TERiX also covers other ISS Systems including Sun Blade servers, IBM x Series servers, Supermicro servers, and HP ProLiant servers.Better Service. Better Value.
  3. 3. “What maintenance options are available for Dell storage?" Many Dell storage systems are re-branded from other OEM. Customers can choose the maintenance option that best fits their needs on Dell PowerVaultTM storage as well as storage systems from HP, IBM, Hitachi Data Systems, EMC, NetApp, and StorageTek.Better Service. Better Value.
  4. 4. "Is it becoming more expensive to support old Dell equipment?" In addition to new manufacture support, TERiX services end-of-service-life (EOSL) systems. Making the switch to an independent provider can return significant cost savings while allowing freedom of choice in the datacenter when it comes to brands and lifecycle.Better Service. Better Value.
  5. 5. "Is the support Dell offers exceeding your expectations?" We take pride in our mission to deliver innovative, flexible information technology service solutions with a focus on customer satisfaction, second to none. TERiX strives to respond and deliver faster than the service level agreement (SLA) dictates because we believe the SLA is a guide that other hold as an objective, not as a standard.Better Service. Better Value.
  6. 6. "Is it a hassle to call the correct support provider and track your monthly maintenance spend?" TERiX gives you single-point-of-contact convenience for servers, storage, network, and OS hardware support from 30+ manufacturers. Make life easier by utilizing our online service event manager to see your monthly maintenance events and your inventory under support.Better Service. Better Value.
  7. 7. “How do you manage service events when they take place?” Many customers like to open a ticket by calling in on our toll-free lines so they can speak with our response team, while others find it easy to open, monitor or escalate service events online via the TERiX Ticketing System. You decide!Better Service. Better Value.
  8. 8. About TERiXTERiX Computer Service delivers enterprise-grade support for servers, storage,network hardware and operating systems from over 30 manufacturersincluding IBM, HP, Oracle Sun, Cisco, and EMC. TERiX relentlessly focuses oncustomer satisfaction to exceed Service Level benchmarks and deliver asuperior alternative to OEM hardware support. TERiX customers include asignificant portion of the Fortune 50 and more than twenty U.S. and Canadianfederal government agencies. In business since 1997, TERiX is headquarteredin Sunnyvale, California, and can be found online at Service. Better Value.