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Presented at Call Center World 2014, Berlin – Europe’s largest call center industry event. Learn about the latest trends in customer satisfaction and how corporate culture holds the key. See where customer service is headed and why Generation Y is critical to business success.
Key takeaways from this presentation include:
Gain insights into North American & European customer satisfaction trends
Understand the business impacts of culture on employee engagement, attrition & CSAT
Learn how our call center teams in Bulgaria & Romania developed a unique culture serving clients in 32 languages, including 20 clients served in German