IT Foundation Managementfor IT Services<br />Meeting the Real-Time Challenges of Managing IT Services Effectively<br />You...
IT Foundation Management<br />Security Foundation<br />Closing the Foundation Gap<br /><ul><li> Role-based access and control
 Record the 5 Ws
 Complete forensic history</li></ul>IT Operations Foundation<br />Doing More with Less<br />Universal, integrated environm...
 Detect compliance events
 Build auditable history</li></ul>IT Services Foundation<br />Delivering on Commitments<br />Sense and Respond in real-tim...
What is the IT Foundation?<br />The IT Foundation includes all of your:<br />Servers…<br />Network Gear…<br />SANS…<br />O...
IT Foundation Management<br />Privileged Interfaces<br />DELIVERS:<br /> Real-time Control<br /> Non-invasive Solution<br ...
                                          TDi Technologies                                                    Your busines...
Wildcards
Scenarios
Expressions</li></ul>Event/Issue Definition<br />(human-readable description)<br />Take Action<br /><ul><li>Automation
Alert
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IT Foundation Management - IT Services

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The ability to monitor the very source of IT Service disruptions, in real-time, without the need to install software on the machines that applications run on or by modifying the applications themselves offers an entirely new opportunity to effectively manage IT Services. ConsoleWorks can monitor and act on the information sources that tell transaction state, application health, and hardware health. It provides an integrated environment to identify threats, find their root cause, and fix them right the first time - often before any impact is seen by customers or the business.

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IT Foundation Management - IT Services

  1. 1. IT Foundation Managementfor IT Services<br />Meeting the Real-Time Challenges of Managing IT Services Effectively<br />Your business is built on IT<br />
  2. 2. IT Foundation Management<br />Security Foundation<br />Closing the Foundation Gap<br /><ul><li> Role-based access and control
  3. 3. Record the 5 Ws
  4. 4. Complete forensic history</li></ul>IT Operations Foundation<br />Doing More with Less<br />Universal, integrated environment•<br />Optimized automated process •<br /> Secure remote management•<br />SECURITY<br />IT OPERATIONS<br />VIRTUALIZATION<br />IT Foundation Management<br />COMPLIANCE<br />FOUNDATION<br />IT SERVICES<br />Compliance Foundation<br />Meeting Intent & Interpretation<br /><ul><li> Control subsystems changes
  5. 5. Detect compliance events
  6. 6. Build auditable history</li></ul>IT Services Foundation<br />Delivering on Commitments<br />Sense and Respond in real-time•<br /> Correlate across the architecture•<br /> Proactively manage and protect•<br /> TDi Technologies Your business is built on IT<br />
  7. 7. What is the IT Foundation?<br />The IT Foundation includes all of your:<br />Servers…<br />Network Gear…<br />SANS…<br />Operating Systems…<br />Blades…<br />Networks…<br />Databases…<br />Appliances…<br />Virtual Machines…<br />Environment…<br />And is supported by:<br />Michael…<br />VM Administrator<br />I’m Joe…<br />Solaris Systems Administrator<br />Steve,<br />I’m a SANS Administrator<br />Cheryl,<br />Oracle DBA…<br />Hi. Raphael.<br />Network Administration<br />Dave,<br />Independent Consultant<br />Chris here…<br />Tools Manager<br />Hi I’m Tania,<br />Linux Systems Administrator<br /> TDi Technologies Your business is built on IT<br />
  8. 8. IT Foundation Management<br />Privileged Interfaces<br />DELIVERS:<br /> Real-time Control<br /> Non-invasive Solution<br /> Service Orchestration<br /> Continuous Improvement Platform<br />DRIVING:<br /> Real-Time Service Management<br /> Advanced Threat Detection<br /> Unified Management<br /> Continuous Improvement<br /> Transparency<br /> Reliability<br /> Quality<br />YIELDING:<br /> Fewer Service Disruptions<br /> Fewer Service Degradations<br /> Reduced Support Cost<br /> Increased Satisfaction<br /> Ongoing Improvement<br /> Opportunity Cost Recovery<br /> Improved Business Success<br />Privileged Actors<br />Michael…<br />VM Administrator<br /> I’m Joe…<br />Solaris Systems Administrator<br />Steve,<br />I’m a SANS Administrator<br />Cheryl,<br />Oracle DBA…<br />Hi. Raphael.<br />Network Administration<br />Dave,<br />Independent Consultant<br />Chris here…<br />Tools Manager<br />Hi I’m Tania,<br />Linux Systems Administrator<br /> TDi Technologies Your business is built on IT<br />
  9. 9. TDi Technologies Your business is built on IT<br />Foundation Service Management<br />Foundation Service Management:<br />Applications write data to logs<br />Updates are Captured in Real-Time<br />Information is scanned for Events<br />Events are Assigned Proper Priority<br />Events have Clear Explanations<br />Actions are Automatically Executed<br />Scan for Events<br /><ul><li>Patterns
  10. 10. Wildcards
  11. 11. Scenarios
  12. 12. Expressions</li></ul>Event/Issue Definition<br />(human-readable description)<br />Take Action<br /><ul><li>Automation
  13. 13. Alert
  14. 14. Email
  15. 15. Text
  16. 16. Instructions</li></ul>Assign Priority<br />
  17. 17. Understanding the IT Services Foundation<br />Application<br />Application<br />Application<br />Service<br />Completes<br />Application<br />Service Starts<br />
  18. 18. Managing the IT Services Foundation<br />Application<br />Application<br />Application<br />Service<br />Completes<br />Application<br />Service Starts<br />Business logic is updated as needed<br />(continuous improvement)<br />This information is collected in real-time<br />Response/ Remediation actions are triggered<br />Business logic is applied: Events, SLA Threats<br />
  19. 19. Use Case – Airline Service<br />Airport Management System<br />Tracking<br />System<br />Reservation<br />System<br />Service<br />Completes<br />Flight Booking<br />System<br />Service Starts<br />Business logic is updated as needed<br />(continuous improvement)<br />End-to-End Management:<br />Transactions (activity)<br />Bottlenecks<br />Transaction Issues<br />Service Issues<br />Applications (error messages)<br />Application Issues<br />Hardware (error messages)<br />Hardware Issues<br />This information is collected in real-time<br />Remediation actions are triggered<br />Business logic is applied: Events, SLA Threats<br />
  20. 20. Use Case – Airline Service: New Value<br />Airport Management System<br />Tracking<br />System<br />Reservation<br />System<br />Service<br />Completes<br />Flight Booking<br />System<br />Service Starts<br />Business logic is updated as needed<br />(continuous improvement)<br />New Customer Service:<br />Transactions (activity)<br />Text Customer Gate Info<br />Text Gate-to-Gate Travel Time and Next Flight Time<br />Text Arrival to Customer-selected Recipient<br />Text Upgrade Option<br />This information is collected in real-time<br />Remediation actions are triggered<br />Business logic is applied: Send Text<br />
  21. 21. Use Case – Electronic Funds Transfer (EFT)<br />Receiving Bank Transfer/Posting Service<br />Currency<br />Exchange Service<br />Federal Reserve<br />Transfer Service<br />Service<br />Completes<br />Sending Bank Wire<br />Transfer Service<br />Service Starts<br />Business logic is updated as needed<br />(continuous improvement)<br />SLA Management:<br />Transactions (activity) & Applications (error messages)<br />Work Bottlenecks<br />Monitor, Predict, Alert on end-to-end processing time<br />Identify Issues (work stoppage) in Real-Time<br />This information is collected in real-time<br />Remediation actions are triggered<br />Business logic is applied: SLA Threats<br />
  22. 22. Key Differentiators<br />IT Foundation Management Empowers Service Success:<br />All message sources monitored in real-time<br />Messages captured as they are output<br />All messages digitally time-stamped for correlation <br />Non-invasive (no agent software to install)<br />Virtually no performance impact<br />Spans B2B Service Chains<br />Comprehensive pattern recognition<br />Powerful Script Engine for complex scenarios<br />Supports internal and external automation<br />
  23. 23. IT Services Benefits<br />Fast Issue Resolution<br />Root Cause Identification<br />Directly Supports Issue Resolution<br />Supports End-to-End Management (activity, business applications, hardware)<br />Transparency<br />Identifies and Alerts on all Threats, Issues and Events<br />Single-pane-of-glass, even for B2B Services<br />End-to-End Lifecycle Visibility<br />Business Benefits<br />Eliminates Many Service Disruptions<br />Dramatically Improves Performance Against SLAs<br />Opens Doors to New Value-Added Customer Services<br />Proactive Service Management<br />Real-time identification of Service Threats<br />Easily Supports Continuous Improvement<br />Customizable for specific Use Cases<br /> TDi Technologies Your business is built on IT<br />
  24. 24. How to Engage TDi Technologies<br /> TDi Technologies Your business is built on IT<br />

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