TCUK 2013 - Martin Block - Creating narrated videos for user assistance


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TCUK 2013 - Martin Block - Creating narrated videos for user assistance

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TCUK 2013 - Martin Block - Creating narrated videos for user assistance

  1. 1. Creating narrated videos for user assistance with software Dr. Martin Block FISTC
  2. 2. EntroStar unit • Security market • 2-door controller • Entry and exit reader for each door • For mass market, not just specialists • PoE/PoE+ • BACnet-enabled
  3. 3. EntroWatch (supporting software) • Windows 8 look-and-feel • Intuitive • SQL database • Detects devices at startup • license is free
  4. 4. Help facility in EntroWatch Searchable Help tool HTML files held in SQL database and ‘indexed’ when database created Short, snappy Help topics Videos to support key topics
  5. 5. Help pages (no video) Initially thought videos for all topics Found to be impractical, so videos only for important or complex topics
  6. 6. Help pages (with video) More complex topic with a video
  7. 7. Initial drivers Synched soundtrack imperative Videos to supplement written instructions Do away with need for training Enhance web presence eg YouTube Produce inhouse (good learning) Get with the times! Selling point for product
  8. 8. Proof of concept (1) – Tools/Deliverables Tools: Animation/Soundtracks – ‘Debut Video Capture Software’ by NCH Software. Editing/Compiled Videos – ‘VideoPad Video Editing Software’ by NCH Software. Deliverables: AVI files accessible via hot-linked icons at foot of some Help topics. One third of topics ended up with videos.
  9. 9. Proof of concept (2) – Problems Technical author (!) Aero theme Mouse work Synching animation/soundtrack Time/effort/resources
  10. 10. Proof of concept (4) – Final concept 1. Assemble list of topics requiring videos. 2. Write scripts for videos. 3. Record soundtracks (*.mp3 files). 4. Cut up scripts into snippets. 5. Prepare for video shoots. 6. Create animation-only videos. 7. Bring script snippets and animations into editing package. 8. Add in title sequences. 9. Match script snippets to animation. 10. Save as compiled *.avi files.
  11. 11. Scripts - concepts Statements rather than steps Drive videos, giving them their pace Delivered with an appealing voice Variety of text to avoid repetition Warm text, with introductions and sign-offs
  12. 12. Scripts – first stab Too much like a recipe with large steps. Too ‘cold’. Same phrases within and across scripts (boring). No clear start and end.
  13. 13. Scripts - Final
  14. 14. Soundtracks Done in private Recorded prior to animation On-thespot retakes Used ‘Call-take’ microphone Gaps between statements
  15. 15. Preparations (1) – Cut up soundtracks
  16. 16. Preparations (2) – Demo setup Three EntroStar units monitoring six doors, each with an entry and an exit reader Biotech company
  17. 17. Preparations (3) – Demo setup Twenty staff in fictional company Jobs, names, dates of birth...all made up Remsdaq staff: permission obtained for use of pictures Database later used by Remsdaq sales and marketing
  18. 18. Video production ‘F’ keys configured to start/end recording Avoid abrupt movements Judge gaps by whispering script as you go along Allow time for intro piece and end piece Prepare EntroWatch with a ‘negative’ setup Dummy runs Pace speed of mouse Balance perfection with realism
  19. 19. Video editing - overview
  20. 20. Video editing – detail