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STAP presentation to TCDD policy comm 8-18

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Specialized Telecommunications Assistance Program presentation to TCDD Public Policy Committee

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STAP presentation to TCDD policy comm 8-18

  1. 1. Telephone Access Specialized Telecommunications Assistance Program
  2. 2. Voucher Program STAP helps people who have a disability that interferes with using the telephone. 08/02/2018 2
  3. 3. Eligibility • Be a resident of Texas • Be a person with a disability that impairs his or her ability to effectively access the telephone networks • Be in a situation where no other person in the household with the same type of disability needing the same type of equipment has received a voucher unless the persons are financially independent • Be able to benefit from the device requested in accessing the telephone network 08/02/2018 3
  4. 4. Applying • Applicants must: • Have a STAP application certified by an appropriate professional (Third party, external to HHSC) • Submit the completed and certified STAP application to HHSC • Submit a valid Texas proof of residency to HHSC 08/02/2018 4
  5. 5. Devices • Approximately 40 voucher categories • Can combine some categories based on needs • Amplified Telephones • Two-Way Texting Devices • Talk-Back Number Dialed Phones 08/02/2018 5
  6. 6. Certifying the Application 1.Applicant • Completes application • Takes to certifier (physician, audiologist, speech language pathologist, etc.) 2.Certifier • Describes disability • Assists with device selection (if needed) 3.Applicant • Submits certified application to HHSC 4.HHSC • Processes application in the order they are received 08/02/2018 6
  7. 7. Voucher Process 1.HHSC • Issues voucher to consumer • Provides list of registered vendors 2.Consumer • Selects a vendor • Takes voucher to registered vendor 3.Vendor • Exchanges voucher for appropriate equipment 08/02/2018 7
  8. 8. Registered Vendors 08/02/2018 8 Vendor registers with HHSC HHSC adds to list of registered vendors Note: Not all vendors carry all types of equipment.
  9. 9. Reimbursement Process 1.Consumer • Voucher to vendor (exchange for equipment) 2.Vendor • Invoice to HHSC 3.HHSC • Reviews for accuracy • Reports to 3rd party contractor approval to reimburse registered vendor 4.Third Party Contractor (Solix) • Pays registered vendor with Universal Service Fund (USF) 08/02/2018 9
  10. 10. Application Processing For each application received, staff must: 1.Enter Data • Enter applications into database • Ensure applicants link to a prior application 2.Review • Review each application entered for accuracy • Validate financial independence 3.Quality Assurance • Ensure appropriate voucher issuance 08/02/2018 10
  11. 11. Application Processing 08/02/2018 11 ≈450-500 vouchers issued weekly ≈250 follow-up letters weekly
  12. 12. Database Redesign New database went live late FY 17 • Goals of database redesign: • Reduce the risk of issuing multiple vouchers to applicants • Incorporate an application review component to increase quality assurance 08/02/2018 12
  13. 13. Thank you Lori Breslow, Director Office of Deaf and Hard of Hearing Services

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