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TATOCConference2013GeoffChapmanTATOC

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TATOC board director Geoff Chapman updates delegates on the

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TATOCConference2013GeoffChapmanTATOC

  1. 1. 2013CONFERENCE
  2. 2. UPDATE SINCELAST CONFERENCE
  3. 3. TATOC2008 – 2012
  4. 4. INCREDIBLE JOURNEY
  5. 5. UNKNOWN TERRITORY
  6. 6. CHANGES OF DIRECTION
  7. 7. 2013CONFERENCE
  8. 8. 2008MISSION?OBJECTIVES?VALUES?
  9. 9. 2008MEMORANDUM &ARTICLES OF ASSOCIATIONOUTDATEDAND NEEDED REVIEW
  10. 10. MISSION STATEMENTTATOC exists“To safeguard and enhancethe timeshare holiday experiencefor existing and potential usersand to be the voice of owners”
  11. 11. BELIEFS* Genuine timeshare products, including resorts,points-based schemes and holiday exchangeprogrammes, correctly sold and well managed,represent a high-quality, cost-effective, long-termholiday purchase and an excellent holidayexperience for owners.* The future of timeshare is vitally dependent on agood understanding and relationship betweentimeshare consumers and all aspects of thetimeshare industry.
  12. 12. CONSTITUTIONCONFERENCE 2008 VOTEDAND AGREEDTO ADOPT THE NEWMEMORANDUM & ARTICLESPRESENTED BY THE BOARD
  13. 13. OBJECTIVES
  14. 14. RELAUNCHEDTATOC
  15. 15. MEMBERSHIPMORE THAN 90 MEMBER RESORTSUP ~ 50% IN 5 YEARSINDIVIDUAL MEMBERSHIP SCHEME433 INDIVIDUAL MEMBERSREPRESENT >>350,000 WEEKS OFOWNERSHIP
  16. 16. AFFILIATIONS25 AFFILIATED COMPANIESTATOCs Timeshare Business Directory
  17. 17. TATOC ACCREDITATION
  18. 18. RESORT ACCREDITATIONLAS CALAS - FIRST ONE IN 20099 MORE IN SAME YEARNOW HAVE 31 ACCREDITED RESORTS5+ MORE AWAITING INSPECTIONRE-VISITS COMMENCING
  19. 19. OTHER ACCREDITATIONTATOC ACCREDITED RESALE COMPANY* OTHER RESALE COMPANIES* POINTS CLUBS ETC.
  20. 20. CODE OF CONDUCT
  21. 21. CODES OF PRACTICE
  22. 22. OFFICE
  23. 23. SHARETIME
  24. 24. CONFERENCETATOC 2010WORKINGTOGETHER
  25. 25. EUROPEAN DIRECTIVEDirective 2008/122/ECUK Regulation 2010/2960
  26. 26. BRAND & LOGO
  27. 27. BRAND & LOGO
  28. 28. BRANDYour name, your principles,your impeccable standards, yourvirtuous conduct, are your brandand remain an influence withothers long after you are gone.Jason Hartman, Brandofchoice.com
  29. 29. LOGOCOMPANY REGISTERED:UKLOGO REGISTERED:UKEUROPEUSA
  30. 30. LOGOEUROPE:REGISTER OF PROTECTEDTRADE MARKSUS:UNITED STATES PATENTSAND TRADEMARK OFFICE
  31. 31. ENHANCED OFFICIAL RECOGNITION
  32. 32. WEBSITE
  33. 33. HELPLINECONSUMERHELP?LAUNCHEDJAN 2008HELPLINE
  34. 34. HELPLINE~ 45,000 calls & e-mails>15,000 cases~11,000 enquiries~4,000 complaints~400 timeshare related complaints<3% of cases were timeshare complaint>£5,000,000EXCELLENT TEAM
  35. 35. HELPLINEpoor average good very good excellent0501001502002503003504004502 432404206TOTAL SCORES ACROSS ALL 6 QUESTIONS
  36. 36. PROUD
  37. 37. NOT DONE IT ON OUR OWNGood friendsMembersAssociates and PartnershipsAffiliatesGenerous Supporters
  38. 38. NOT A TIME FORCOMPLACENCYWILL BE THEARCHITECTOF OURDOWNFALL
  39. 39. NOT A TIME FORTATOC HUGGING GROUPHarry’sDesk
  40. 40. NOR IS IT THE END OF THE JOURNEY
  41. 41. IT IS TIME FORRENEWED FOCUSRENEWED VIGOURRENEWED DETERMINATION
  42. 42. IT IS TIME FORCONSOLIDATIONGROWTHSPREAD
  43. 43. WHAT IT IS
  44. 44. WHAT IT IS
  45. 45. A STRONG PLATFORM FOR
  46. 46. FINDING SOLUTIONS
  47. 47. Annual Conference 2013TATOC - Five-Year PlanPresented by: Harry TaylorTATOC Annual
  48. 48. Mission Statement“TATOC exists to protect and enhance thetimeshare holiday experience for usersand to be the voice of owners”TATOC Annual
  49. 49. IntroductionThe timeshare industry faces many challenges:An ageing owner baseDifficult financial and marketing environmentEvolving consumer requirementsChanging user expectationsTATOC Annual
  50. 50. IntroductionTATOC must work with the industry to:Ensure the successful future of timeshareService the on-going needs of existing ownersSatisfy the needs of younger marketsTATOC Annual
  51. 51. IntroductionIt is essential that TATOC:Is NOT seen as the antagonistic outsiderMaintains its independence and impartialityGrows in size and stature to play its partTATOC Annual
  52. 52. TATOC RecognitionTATOC will be recognised as the:Largest, independent representative body fortimeshare consumers in EuropeFirst point of reference for all those seekinginformation and assistanceTATOC Annual
  53. 53. MembershipTATOC is committed to:Increasing membership by elected resortcommittees and individualsWorking closely with affiliates and industrybodiesFoster relationships with developer groups,industry suppliers and external agenciesTATOC Annual
  54. 54. TATOC Consumer HelplineTATOC is committed to:Growing the Helpline’s reputationProviding a high quality, informed serviceGaining expertise in European languagesNurturing relationships with consumer bodiesExtending the service for difficult casesIntroducing a more pro-active approachTATOC Annual
  55. 55. TATOC FundingTATOC is committed to:Continuing the fair unit-based membership feeEncouraging additional contributions (50p/50c)Identifying additional funding streamsCreating separate TATOC Consumer Helplinewith charitable statusTATOC Annual
  56. 56. TATOC Codes of Conduct & PracticeTATOC is committed to:Forging good relationship with the legitimateindustryAcknowledging industry best practiceIncreasing company TATOC affiliationIntroducing new Codes of PracticeTATOC Annual
  57. 57. TATOC AccreditationTATOC is committed to:Increasing resort and re-sale accreditationDeveloping accreditation programmes for -Timeshare points clubsFlexible shared ownership productsTimeshare sales personnelPromoting accreditation to increase awarenessTATOC Annual
  58. 58. Exit StrategiesTATOC is committed to:Working with committees, resorts and industryEstablishing procedures for a fair exit policyEncouraging younger timeshare ownersLaunching new health check service for matureresortsTATOC Annual
  59. 59. EuropeTATOC is committed to:Increasing membership by non U.K.-dominantresortsRecruiting staff with language skillsEnhancing communications with E.U. agenciesTATOC Annual
  60. 60. Five-Year PlanCopies of the Five-Year Plan are available atthe conferenceThe Five-Year Plan can be downloaded fromthe TATOC website: www.tatoc.co.ukA summary is available in Sharetime MagazineSpring 2013TATOC Annual

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