Space as Service

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A talk given by David Stern and Tom Peters on April 27, 2012 at the CARLI Public Services workshop at Chicago State University.

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Space as Service

  1. 1. Presentation Title (Select: View > Master > Slide Master to edit)THESE SLIDES ARE ONLINEwww.slideshare.net Department Name (Select: View > Master > Slide Master to edit)
  2. 2. Presentation Title (Select: View > Master > Slide Master to edit)SPACE AS SERVICECARLI Public Services Working Group(PSWG): spring open house “Space As Service”Chicago State UniversityFriday, April 27, 201210-10:45 AMMorning Plenary: Space as Service - A ChangingLandscapeTom Peters, Assistant Dean for StrategicTechnology Initiatives, andDavid Stern, Associate Dean for Public ServicesMilner Library, Illinois State University Department Name (Select: View > Master > Slide Master to edit)
  3. 3. Presentation Title (Select: View > Master > Slide Master to edit)SPACE AS SERVICEGoal:• Flexible and Agile Organization• Responsive to new tools/trends, but Respectful of Traditional ServicesWhy:• Outside disruptive influences are driving change• Local changes (behaviors, equipment, materials, services, partnerships) Department Name (Select: View > Master > Slide Master to edit)
  4. 4. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGEImpact:• Loss of Control means better service for many collaborative and interactive users, but …• We still require some control in stewardship areas. Department Name (Select: View > Master > Slide Master to edit)
  5. 5. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGELoss of Control – Offer a larger variety of individual and small-group work spaces in the library, beyond the traditional individual carrel, six-chair table, and enclosed small meeting space. • NCSU images • booths, circular "campfire" furniture, and other furniture configurations (coming to Milner soon). – Allow users to tweak the space to meet their needs and preferences. • Chairs on wheels, whiteboards on wheels, beanbag chairs, etc. • This can lead to some problems, however, such as weve experienced with furniture being moved into the podcasting rooms, furniture being dismantled, etc. Department Name (Select: View > Master > Slide Master to edit)
  6. 6. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGELoss of Control Department Name (Select: View > Master > Slide Master to edit)
  7. 7. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGELoss of Control Department Name (Select: View > Master > Slide Master to edit)
  8. 8. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGELoss of Control Department Name (Select: View > Master > Slide Master to edit)
  9. 9. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGELoss of Control Department Name (Select: View > Master > Slide Master to edit)
  10. 10. Presentation Title (Select: View > Master > Slide Master to edit)RESPONSE TO CHANGELoss of Control Department Name (Select: View > Master > Slide Master to edit)
  11. 11. Presentation Title (Select: View > Master > Slide Master to edit)TYPES OF RESPONSEIncremental – Re-engineering and additions.Transformational – Radical reconsideration and fullService Quality Review. Department Name (Select: View > Master > Slide Master to edit)
  12. 12. Presentation Title (Select: View > Master > Slide Master to edit)INCREMENTAL CHANGE• Information CommonsAbsorb technology spaces and allow for newinteractive behaviors and materials; coffee shop +new partners in a blended building.• NCSU program planning designStart with program needs and develop or retrofitspaces; include related services (technologysupport, technology sandbox, counseling, food,copyright and scholarly communications support). Department Name (Select: View > Master > Slide Master to edit)
  13. 13. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• Electricity (flexibility and convenience or else problems)• Internet sources (both wireless and wall outlets for large data)• Display/auditorium/interaction spaces• Quiet spaces (individual and group• Group study and collaboration spaces – with high and low tech; whiteboards, collaboration assistance – INCLUDE remote collaboration options (vyew, teleconferencing)• In-building teaching spaces – near collections – music scores and children’s literature; – classroom redesign for flexibility and interaction) Department Name (Select: View > Master > Slide Master to edit)
  14. 14. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• Media viewing stations – Various formats – Multiple headphone jacks (see below for advanced option)• Group Practice Presentation spaces – Used for larger group viewing … for interaction without disturbance• Media mashing capabilities – Individual recording spaces – Quiet group recording rooms – e-portfolio storage space• Rare book and supervised spaces – Not the same as quiet spaces (security concerns)• Paper materials spaces – Shelving, lighting, copiers, printers – Scanners (email option with/without validation?) Department Name (Select: View > Master > Slide Master to edit)
  15. 15. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• ADA compliance (and enhanced options) – Visualization tools – Assistive technologies• Technology check-out services – learning domain for all campus units? – teaching tools (clickers, projectors, calculators, Smart Boards)? – iPads, laptops, cameras• Stand-alone Tech playground/sandbox OR integrated spaces? – Privacy required (sound, interaction, size) – Small privacy boundaries within large spaces• Comfy reading spaces for various configurations – Individuals (with or without electrical needs) – Groups (with or without electrical needs) – Quiet areas – Lighting concerns Department Name (Select: View > Master > Slide Master to edit)
  16. 16. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS Department Name (Select: View > Master > Slide Master to edit)
  17. 17. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS Department Name (Select: View > Master > Slide Master to edit)
  18. 18. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS Department Name (Select: View > Master > Slide Master to edit)
  19. 19. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• Large open study spaces: – surveys conducted at other universities. – Student respondents indicated a preference for large open study spaces -- a place to see and be seen. – We saw that at NCSU, and Third Floor of Milner has been a huge hit with students (but not as immediately appreciated by the library staff and teaching faculty). Department Name (Select: View > Master > Slide Master to edit)
  20. 20. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• Spaces in libraries for campus-wide services: – Redbird Card (copy/print) machines – uPrint printing stations – Vending and café• Gaming Spaces – Embedded right in the middle of the Info Commons at NCSU – Put in a separate room at the OSU fusion building – Proposed gaming room in Milner Department Name (Select: View > Master > Slide Master to edit)
  21. 21. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• Reconceptualizing and reconfiguring existing spaces: – Computing labs within the library – Traffic patterns throughout the library – Entry points into the library, and foyers – Major service points (multiple Reference desks, Access Services, Media Center) Department Name (Select: View > Master > Slide Master to edit)
  22. 22. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS• Visitor spaces – public workstations – printers, copiers, scanners – Cash and/or card payment – Food and drink – Lockers (security)• Conference spaces? – Special access – Restricted services – Lockers (security) Department Name (Select: View > Master > Slide Master to edit)
  23. 23. Presentation Title (Select: View > Master > Slide Master to edit)RETROFIT LOGISTICS Department Name (Select: View > Master > Slide Master to edit)
  24. 24. Presentation Title (Select: View > Master > Slide Master to edit)TRANSFORMATIONAL CHANGE• Intentions• Aspirations• Partners• Program-specific spaces – gaming walls – presentation spaces – special collections Department Name (Select: View > Master > Slide Master to edit)
  25. 25. Presentation Title (Select: View > Master > Slide Master to edit)TRANSFORMATIONAL CHANGEThe new North Carolina State University library buildingwill be based upon purposeful program floors: Third floor • staff areas, instruction areas, etc. Second floor • workstation support areas (multimedia stations, collaboration workstations, scholar presentation rooms) First floor • learning spaces (open, big interactive screens, crowd spaces, etc) Basement • servers Department Name (Select: View > Master > Slide Master to edit)
  26. 26. Presentation Title (Select: View > Master > Slide Master to edit)TRANSFORMATIONAL CHANGEBlended buildings: New and stronger campus relationships• Café• Counseling, Self-Help, Writing Center, etc.• Cultural center – Museum/Gallery space – Music space – Speaker space• Home for non-traditional students – Not the gym or the student center• FYE - center of focus (including web site)• Late-night location w/o alcohol – Student performances (comedy night, dance parties, plays) – Faculty salons – Student clubs and associations Department Name (Select: View > Master > Slide Master to edit)
  27. 27. Presentation Title (Select: View > Master > Slide Master to edit)PERCEPTION AND ORGANIZATION• Provide tutorial and guides to physical spaces on your web site and mobile apps• Add enhanced online options to physical materials – QR codes for augmented reality assistance – Online books associated with this shelf range … – Exhibits created by this unit.• Merge Physical and Virtual Presence – Merge physical and virtual services into one logical service plan and public directory (QR code links).• Referrals – Some services may be run from other locations: – i.e. GIS support – ITS support – e-portfolio servers – printing support Department Name (Select: View > Master > Slide Master to edit)
  28. 28. Presentation Title (Select: View > Master > Slide Master to edit)THE BEGINNING …Not THE END Department Name (Select: View > Master > Slide Master to edit)

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