Case Study: Microsoft


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Take a look at our case study to learn how Synthesio is helping Microsoft’s UK CPE team use social listening for gleaning powerful insights that provide a rich and holistic view of the customer journey.

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Case Study: Microsoft

  1. 1. CASE STUDY: MICROSOFT MICROSOFT KEEPS ITS FINGER ON THE PULSE OF CUSTOMER SATISFACTION OBJECTIVES: THE SOLUTION: Microsoft’s UK CPE team has partnered with Synthesio since 2011 to develop a powerful tool called “Being able to tap into, and make sense of, the fresh, authentic voice of our customers is a powerful driver for positive change.” HIGHLIGHTS: As Bill Gates says: "Your most unhappy customers are your greatest source of learning."