Censydiam True colours

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Using Human Motivations to Inspire Marketing. Synovate Censydiam

Published in: Business, Lifestyle

Censydiam True colours

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  40. 40. LIVING WITH MOTIVATIONS Synovate.indd 40Synovate.indd 40 21/10/2010 10:0421/10/2010 10:04
  41. 41. In reality, we all share the same fundamental desires and therefore the same motivations. The motivation that drives our behavior at any point in time depends on the situation we find ourselves in, the environment, the time of the year, day of the week, time of the day and so on. Understanding this can help a brand know precisely where it fits in someone’s life, where it doesn’t fit and therefore, what it needs to do to connect with people at the most relevant time. The following takes you into the life of Julie. To a company which designs fashion, Julie is a ’single, 25-35 year old urban professional, upper income’ and generally seen to be highly desirable to have as a customer. Let’s imagine a week in her life with her wardrobe and see how our model helps us think about her in a slightly different way, and of course opens up lots of opportunities. On a Friday evening, Enjoyment is her motivation. After a hard week at work, Julie just wants to let off steam, go to the wine bar with her friends and unwind with a glass of Chardonnay. For this, she would opt for casual, easy to wear, colourful clothing – a fun top from H&M for example. The next morning, her motivation is more likely to be Control as she promises never to drink again and sets off to the gym with her hi-tech Asics running shoes. These are known to be very stable and reassure her that she will stay injury free. On Saturday afternoon, Julie goes shopping with her best friend. Her motiv- ation? Conviviality. She chooses Esprit jeans and top. She feels comfortable, modern and fashionable without being too trendy or eye-catching. On Saturday night, some friends have invited her to a smart dinner party with the ‘in’ crowd so here the motivation is Recognition. Tonight she wants to steal the show and wears a unique designer label dress from Vivienne Westwood teamed with her Miu Miu bag. In it, she feels confident and happy with who she is. On Sunday, it’s time for a family picnic so she chooses Gap jeans with a comfortable sweater, which is pretty much the same as what everyone else is wearing – she wants to Belong. On Tuesday morning, she is off to a client meeting and wants to impress with her presentation. So, a Hugo Boss suit with a Ralph Lauren shirt fits the bill to emphasise her authority and competence – need for Power. On Wednesday evening, its back to fitness again – motivation Vitality – and Nike fits the bill as she wants to feel active, go the extra mile in her workout and feel generally alive and kicking. Finally, back to Friday again – casual Friday in her office – when her motivation 40 Synovate.indd 41Synovate.indd 41 21/10/2010 10:0421/10/2010 10:04
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