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Obtain a 360 - degree view of Your IT Infrastructure

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In today’s complex landscape of infrastructure and applications, it is increasingly challenging to know what is happening across your entire IT landscape and to be able to resolve issues before they impact the business.  While there are many Operations Management, Monitoring, Security and Observability tools in use, most of them do not provide the ability to include data from IBM mainframes and IBM Power Systems.   These mission critical systems are important because they offer performance, scalability, and reliability that exceed what is available on other platforms.  You need to solve the challenge of integrating the IBM mainframe and IBM Power System operational and security data into IT analytic platforms to help you proactively manage incidents, make data driven decisions, and enhance efficiency like never before. Join us for this webinar to hear learn: • Simple ways to integrate Mainframe and IBM i with your analytic applications. • Continuing enhancements to more seamlessly integrate with leading analytic platforms like ServiceNow • The addition of new analytic applications supported by Ironstream  

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Obtain a 360-degree
view of Your
IT Infrastructure
Bill Hammond | Director, Product Marketing
Ian Hartley | Senior Director, Product Management
Housekeeping
Webinar Audio
• Today’s webcast audio is streamed through your
computer speakers
• If you need technical assistance with the web interface
or audio, please reach out to us using the Q&A box
Questions Welcome
• Submit your questions at any time during the
presentation using the Q&A box. If we don't get to your
question, we will follow-up via email
Recording and slides
• This webinar is being recorded. You will receive an email
following the webinar with a link to the recording and
slides
Today’s Topics
• Continued IT evolution
• Why IBM System integration is critical
• Market is driving new enhancements
• Customer success stories
• Q & A
IT Continues to Evolve
• Multiple analytic and management
platforms
• Drive towards “single pane of glass”
• Focus on Key Performance Indicators
(KPIs)
• Increased IT pressures
• Speed of business
• Regulations
• Drain on SME personnel
• Competitive advantage
What’s driving the use of multiple analytic apps?
Benefits of using multiple platforms
• Reduced reliance on a single vendor
• More comprehensive view of IT performance
• Best of breed solutions for challenges like
performance monitoring, observability,
root cause analysis
Different platforms have different strengths
and weaknesses
• Analyzing real-time data vs. historical data.
Or, one platform might be better at
• Handling structured data vs. unstructured data
Trying to get a more comprehensive view
of IT analytics
• Availability
• Security
• Performance
• Cost
Why IBM System
integration is critical
Ad

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Obtain a 360 - degree view of Your IT Infrastructure

  • 1. Obtain a 360-degree view of Your IT Infrastructure Bill Hammond | Director, Product Marketing Ian Hartley | Senior Director, Product Management
  • 2. Housekeeping Webinar Audio • Today’s webcast audio is streamed through your computer speakers • If you need technical assistance with the web interface or audio, please reach out to us using the Q&A box Questions Welcome • Submit your questions at any time during the presentation using the Q&A box. If we don't get to your question, we will follow-up via email Recording and slides • This webinar is being recorded. You will receive an email following the webinar with a link to the recording and slides
  • 3. Today’s Topics • Continued IT evolution • Why IBM System integration is critical • Market is driving new enhancements • Customer success stories • Q & A
  • 4. IT Continues to Evolve • Multiple analytic and management platforms • Drive towards “single pane of glass” • Focus on Key Performance Indicators (KPIs) • Increased IT pressures • Speed of business • Regulations • Drain on SME personnel • Competitive advantage
  • 5. What’s driving the use of multiple analytic apps? Benefits of using multiple platforms • Reduced reliance on a single vendor • More comprehensive view of IT performance • Best of breed solutions for challenges like performance monitoring, observability, root cause analysis Different platforms have different strengths and weaknesses • Analyzing real-time data vs. historical data. Or, one platform might be better at • Handling structured data vs. unstructured data Trying to get a more comprehensive view of IT analytics • Availability • Security • Performance • Cost
  • 7. Mainframes & IBM i deliver mission-critical value Over 75% organizations indicate that over half of their core business applications run on IBM i HelpSystems “IBM i Marketplace survey results”, 2021 90% companies indicate that mainframe is a platform for growth and long-term applications Kyndryl,”Perspectives on the Modern Mainframe” 2021 4 out of 5 executives say their organizations need to rapidly transform, including modernizing mainframe-based apps Wikibon “10-Year Worldwide Enterprise IT Spending 2008-2017”
  • 8. Mainframes host the most critical applications 92 Top world banks 10 of the world’s top insurers 23 of the top 25 US retailers $2.5 bn Transactions / day / per MF 71% of the fortune 500 $2.9 bn Mainframe market by 2025
  • 9. Integrating mainframe and IBM i will positively impact your business Improve availability of critical services Reduce incident volume and burden on ops staff Shorten MTTI & MTTR Proactive elimination of service outages Minimize risk and downtime
  • 10. IT Operations Analytics & Management Optimize enterprise IT health, meet SLAs, and ensure service availability • Capacity • Performance • Availability monitoring • Log data/predictive analytics • Configuration management (CMDB) • Change management • Event management Secure the enterprise and comply with industry and government regulations • Detect and prevent internal and external security threats • Report on security events • Monitor privileged user activity • Pass security and regulatory audits Sophisticated IT Analytics tools are essential for distributed and cloud computing management Enterprise Security Analytics
  • 11. Leading IT Analytic platforms lack native Mainframe and IBM i integration Distributed and Cloud environments Mainframe and IBM i Systems Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud IBM Z ® Platform IBM i
  • 12. Impact on IT teams No single view of IT infrastructure Long MTTI / MTTR Reliance on SMEs Health and status of systems is unknown Wasted time, money, and resources Increased Risk and Downtime
  • 13. Mainframe and IBM i integration for IT Analytics Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud IBM Z Platform IBM i 360-degree view across the Enterprise
  • 14. Positioning IT teams for success 360-view of enterprise IT Real-time view of systems Minimal dependance on SMEs Leverage existing ITOM Investment
  • 15. Market is driving new enhancements
  • 16. Market-Driven Enhancements More Data Targets Deliver Data to Multiple Targets As the needs of IT change, the capabilities of data integration need to evolve Cross-Product Integration Ease of Use • BigPanda • Datadog • Google Chronicle • more coming… • HA “HealthLink” • MFX insights • Data Pipelines • Sources, Targets • “Processes” • Efficiencies IBM Z Target A Target B Target C
  • 17. IBM Z Enhancements z/OS 3.1 support Modern Tooling Ironstream Hub • Browser experience • Easy configuration • IBM Z and IBM i sources • Variety of targets • z/OS Container Extensions (zCX) support New Data Sources • WLM Group Capacity • JES2 utilization • eventACTION™ • ussACTION™ • Hitachi Vantara Mainframe Analytics Recorder (MAR)
  • 18. ServiceNow – Deep Integration Architecture Alignment • Mainframe + IBM i CMDB classes • Integration & Reconciliation Engine (IRE) • Domain Separation • Service Graph Connector • …more Further Integration • Key product integrations • Identifying opportunities to leverage new ServiceNow capabilities as they are released
  • 20. CHALLENGE U.S. based Insurance Company • Automate manual process of collecting mainframe configuration items and relationship data • Combine multiple disparate environments into a single view in ServiceNow BENEFITS • Increased business agility and responsiveness by speeding problem resolution (MTTR) • Complete, accurate and up-to- date visibility into the complex infrastructure that drives the business • Improved efficiency through automation • Maximized return on existing investments in ServiceNow and the IBM mainframe SOLUTIONS • Ironstream for ServiceNow® OBJECTIVE Get a complete view of their IT environment, including their mission- critical mainframes, to provide the highest levels of service to the business. “By bringing in the IBM mainframe environment into our ServiceNow infrastructure provides us the deep insight necessary to take our business to the next level.” Service Management Manager
  • 21. CHALLENGE U.S. based IT Services and Consulting Firm • Existing Discovery process is highly manual • Takes 15+ days to gather data • Data can be inaccurate and not available in real time • Inability to analyze at scale leads to challenges • Identification of IT infrastructure for new & existing clients • Upgrade and audit insights BENEFITS • Seamless integration with ServiceNow platform • Precisely’s deep Mainframe and IBM i expertise • Aligned proposition around their needs/requirements • Demonstrated our willingness to partner with them to deliver what they need – now and in the future SOLUTIONS • Ironstream for ServiceNow® OBJECTIVE Improved team efficiencies and customer satisfaction through better client onboarding & ongoing process improvement. They were also looking to Increase ROI for their ServiceNow investment. “We are very excited and look forward to weaving this capability into our list of differentiators that separate us from our competitors.” Client Engagement Director
  • 22. Ironstream is the leading solution for integrating mainframe and IBM i machine data into modern IT platforms

Editor's Notes

  1. PURPOSE : Position mainframe and IBM i systems as a key system in the Org.  (the setup for ITOM and legacy IBM systems being disconnected) Most large enterprises have made major investments in data environments over a period of many years - legacy data can provide a treasure-trove of information that can transform your business when leveraged via a streaming paradigm These environments contain the data that these business run on and that today power the strategic initiatives driving the business forward – machine learning, AI and predictive analytics Legacy platforms (mainframe and IBM i) continue to adapt with each new wave of technology and are not going away anytime soon Integrating legacy data into your projects brings several advantages such as:  Connect applications together, leveraging the existing transactional capabilities of the current application platform, and the wealth of new capabilities of the cloud Feed analytics with up-to-date information so your business runs on current insight Port workloads to less-expensive, strategic platforms
  2. Mainframes are still the backbone for the biggest organizations in the world 71% of the fortune 500 rely on the mainframe for their mission critical transactional systems and they are present in every vertical from FinServ to Insurance to Retail. When talking to these organizations, it’s not unusual to hear that up to 80% of their corporate data originates on the mainframe and that business is growing. The mainframe market is expected to grow to $2.9 billion by 2025. 90% of credit card transactions happen on mainframe systems Worldwide, mainframe systems handle 68% of information technology workloads. This accounts for only 6% of the total IT spending. Hence, usage of mainframe systems is still more cost-effective than other solutions Mainframe computers can withstand bizarre natural calamities like an earthquake of up to 8.0 magnitude A 2020 Deloitte-run survey on companies that use mainframes systems revealed the following interesting data: 74% of the survey-participant businesses consider mainframe systems important for their operations though they actively subscribe to cloud computing services. Businesses mainly consider mainframe systems as strategic technology solutions for long-term survival and operation. 91% of the participants expressed interest in expanding their big iron footprint as a moderate to critical priority in the upcoming 12 months. 72% of businesses who took the survey revealed that they are in conversation with IBM for system upgrades in the next three years.
  3. Talk Track: Integrating your mainframe and IBM i into your current ITOM strategy can positively impact your business in several ways. You will improve your availability of critical services, allowing you to get a global view of the health of all services, prioritized by their business value. The incident volume and burden on operations staff is reduced by compressing event signals into an actionable set. MTTI and MTTR are shortened due to the aggregation of relevant data and automated remediation. Integrating these systems into your ITOM platform also means you can proactively eliminate service outages. Performance issues and outages can be quickly diagnosed and threatening events prevented. Improve availability of critical services Teams can easily gather alerts from all sources, associate to CIs as well as their related business services, and aggregate it all into one health dashboard. Sources include metric data, analyzed by our ML algs to identify what is normal and not normal behavior Make it easy to triage – what’s the most critical service that’s running hot? Fix that first! Event Management + Ironstream = insight into your mainframe and IBM i activities and status. Completes the picture and injects agility into your operations if you're reliant on these platforms. Ultimately saves time, money, etc. Improve availability of critical services Gather alerts from all sources, associate to CIs and their related business services, aggregate into one health dashboard Sources include metric data, analyzed by our ML algs to identify what is normal and not normal behavior Make it easy to triage – what’s the most critical service that’s running hot? Fix that first! Reduce volume of incidents Event deduplication and compression into alerts, correlation of alerts into groups to identify primary vs secondary alerts, limit incident generation to alert groups and their primary alerts Alert correlation driven by combination of ML & human learning, leveraging temporal & topological ML algs plus human rules plus learning from human adjustment to ML-correlated groups (semi-supervised) Incidents are assigned more accurately to people/teams, producing less churn and faster results Accelerate resolution time Learner uses causal CMD B relations between elements belonging to a pattern, to determine root cause within a pattern Root cause highlighted on group timeline Associate past alerts, changes & incidents (and their outcomes) on the current resource, as well as on related resources (ones of same time, others that are in the same service, etc) Automatically gather relevant internal & external knowledge Define automation actions on primary alerts, which can be triggered automatically or by a human operator
  4. Talk Track: So, it is clear both IT operations management platforms and mainframe and IBM i systems are vital to the business today. However, leading ITOM platforms lack native integration with Mainframe and IBM i integration, and there are plenty of reasons for this. The types of data generated by these legacy systems are vast and they cannot be understood by modern platforms because they were not built to do this. Often, teams will require an SME or consultant to even access the data from the mainframe and IBM i. These systems are also generating huge amounts of data, resulting in millions of logs generated daily. Even if teams have developed a work around to deliver machine and log data from these systems into ITOM platforms, it is never in real time. They may need to wait for overnight offloads that cannot get granular, so they lose both time and specificity. All of these integration challenges compound, resulting in the mainframe and IBM i systems being in a data silo. Mainframe and IBM i have a lot of integration challenges (pull from slide 13)
  5. Talk Track: And data silos can be a big deal. Organizations can feel the impact of these data silos in several different ways. The overall problem is the lack on a true 360-enterprise view of the IT infrastructure. There is no way for IT teams to see all of the aspects of their environment and how they interact with each other, which snowballs into several other problems that can affect the time, money, and reputation of the team if something goes wrong. The health and status of these legacy systems is unknown, so if an incident occurs that involves the mainframe or IBM i it can takes teams a long time to determine that. They may even need to get an IBM systems SME or consultant involved. Requiring this extra involvement from a 3rd party is a challenge in itself due to the fact that expertise around these systems is rapidly shrinking. Even after the experts get involved, teams still need to figure out what is wrong. This results in long MTTIs (mean time to identification) and long MTTRs (mean time to resolution). These are often a metric of success for IT ops teams, so if they are very high upper levels of management may need to get involved and the team could lose support from these executives. All of these factors culminate in a mismanagement of resources. There is so much time spent trying to understand what is happening with the mainframe and IBM i that it takes away from teams actual day jobs. Not to mention all of the extra money being spent on an IBM systems SME. PURPOSE: The negative consequences of disconnection.
  6. At the end of the day at an enterprise-level, you can’t automate and monitor what you can see. Your ITOM Visibility approach needs to to include all of your IT infrastructure without your mission-critical systems existing in their own data silo. You need solutions that are a good fit with your IT environment, your business requirements, and include your most critical systems like the mainframe and IBM i for true enterprise visibility.
  7. Talk Track: The data silos that exist between the mainframe and IBM i systems and modern ITOM platforms can clearly have a serious impact on the teams responsible for them. So, what does an ideal scenario look like? Teams that can position themselves for success leverage tools that will help them close the existing gap caused by data silos, ensuring a trusted, 360-degree view of the business. They are able to keep track of their IT environment, including the mainframe and IBM i, in real time. There is a minimal dependency on SMEs, so the bottle-neck associated with accessing data off of the organizations legacy systems is removed. The team is also able to leverage their existing investment in their ITOM platform, meaning that they can see what is happening in their legacy systems in a platform they are already familiar with.
  8. Intro thoughts on busy market, multi choices for consumers. Need to capture date and do more. How we’re tackling this, creating capabilities and supporting cross-product integrations.
  9. Still true to our core values. IBM Z is still very important and not forgotten.
  10. Talking about Ironstream’s value is fine, but it is important to see how it has been able to create value for some of our actual customers. Let’s look at a large US-based investment and insurance company. Their IT staff used ServiceNow Discovery to get visibility into their IT infrastructure. However, ServiceNow does not natively support IBM legacy systems and they needed a complete view of their IT environment. The team was using manual processes to keep track of the IBM systems and the changes. Adding Ironstream for Discovery enabled them to retire the manual processes and use the automation of ServiceNow Discovery to keep track of their IBM legacy environments in the same view as the rest of the infrastructure. This had a huge impact. The team was able to increase their agility and responsiveness by speeding up their problem resolution (MTTR). They now had a compete 360-degree view of their enterprise, including the complex IBM systems they used to run the business. The automation aspect of Ironstream improved their efficiency and decreased the risk from their previous homegrown solution. And finally, there were able to maximize the ROI of both their existing SerivceNow and mainframe systems. (This case study is for The Hartford)
  11. Talking about Ironstream’s value is fine, but it is important to see how it has been able to create value for some of our actual customers. Let’s look at a large US-based investment and insurance company. Their IT staff used ServiceNow Discovery to get visibility into their IT infrastructure. However, ServiceNow does not natively support IBM legacy systems and they needed a complete view of their IT environment. The team was using manual processes to keep track of the IBM systems and the changes. Adding Ironstream for Discovery enabled them to retire the manual processes and use the automation of ServiceNow Discovery to keep track of their IBM legacy environments in the same view as the rest of the infrastructure. This had a huge impact. The team was able to increase their agility and responsiveness by speeding up their problem resolution (MTTR). They now had a compete 360-degree view of their enterprise, including the complex IBM systems they used to run the business. The automation aspect of Ironstream improved their efficiency and decreased the risk from their previous homegrown solution. And finally, there were able to maximize the ROI of both their existing SerivceNow and mainframe systems. (This case study is for The Hartford)
  12. Talk Track: Ironstream is the leading solution for integrating mainframe and IBM i machine data into modern IT operations management platform. We have partnered closely with ServiceNow to bring insights from these legacy systems into three of their IT Operations workflows: Discovery, Service Mapping, and Event Management. We will dive into the value that Ironstream brings to each of these workflows.