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Habib Bank (Hbl).

Presentation given by Mohsin H. Alqamari, Farzan Nazeer, Syed Ahmed Owais on Habib Bank (HBL) to Miss.Tayyaba Hussani in the course "Human Resource Management" at Hamdard University City Campus (HIMS).
References:
Human Resource Management, 7 th edition, David A Decenzo, Stephen P Robbins.
Human Resource In charge - RHQ Karachi Region North, Mr. Mumtaz Ali Zaidi.

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Habib Bank (Hbl).

  1. 1. Term Report On Habib Bank Limited Submitted To: Ms. Tayyaba Hussaini Human Resource Management Habib Bank Limited Group Members: Mohsin H. Alqamari (MEXN—230529) Farzan Nazeer (MEXN—230525) Syed Ahmed Owais (MEXN—230541)2007 - 2010 1Hamdard University Students - Batch 2010
  2. 2. Acknowledgement First of all we are very much thankful to All Mighty Allah who gave us health and ability to analyze and write this report. After that we would like to thank our respected teacher Ms. Tayyaba Hussaini who gave us this assignment, which provided wonderful opportunities to learn and also opened a different dimension of thinking. HBL thinking. Last but not the least we would like to thank to human resource In charge- RHQ Karachi Region North, Mr. Mumtaz Ali Zaidi, all staff of HBL their tremendous support, patience and their semi-infinite number of help that was more essential in the completion of this report. It is all about teamwork and coordination, that we have been able to achieve our goal. Working professionally and effort from each. 2007 - 2010 2Hamdard University Students - Batch 2010
  3. 3. HBL EXECUTIVE SUMMARY The projects with in it self dynamic in nature that kept on changing time to time and due to its dynamic nature it’s hard to justify any bank & their employees behavior in the short period, from public to privatization time because to write words on any bank & their employees about its behavior need a through study of there people and environment.of there people and environment. In it we focused on the bank response to its employee and the employee’s attitude towards the bank. While gathering the information the HR – Policy, Planning & Implementation Division is the valuable resource to understand the bank & their employee’s patterns. The material we have gathered through valuable resources is almost authenticated towards the organization current scenario. In broadly specking we have covered all the major functions of Human Resource Department of HBL. 2007 - 2010 3Hamdard University Students - Batch 2010
  4. 4. HBL The Habib Bank is a leader in Pakistan’s services industry. An extensive network of 1400 domestic branches – the largest in Pakistan – and present in 25 countries across five continents. This network has enabled HBL to provide comprehensive services that meet customer needs. This has ensured thriving client relationships that form the backbone of the Bank’s operations.operations. Today, HBL plays a central role in Pakistan’s financial and economic development. It has come a long way from its modest beginnings in Bombay in 1941 when it commenced operations with a fixed capital of 25,000 rupees. 2007 - 2010 4Hamdard University Students - Batch 2010
  5. 5. HBL Impressed by its initial performance, Quaid-e-Azam Mohammed Ali Jinnah asked the Bank to move its operations to Karachi after the creation of Pakistan. HBL established itself in the Quaid’s city in 1943 and became a symbol of pride and progress for the people of Pakistan. Habib Bank has been a pioneer in providing innovative banking services. These have included the installation of the first mainframe computer in Pakistan followed by the first ATM and more recently, internet banking facilities in all our 1400 domestic branches. HBL was the first bank in Pakistan who launched the credit card in Pakistan in 1960s. 2007 - 2010 5Hamdard University Students - Batch 2010
  6. 6. HBL The Bank’s towering presence in Pakistan’s financial and commercial life has remained unchanged over the decades. The strength of its brand and image is symbolized by its prominent Head Office building that has dominated Karachi’s skyline for more than 35 years. They continue to build on our track record and in our questThey continue to build on our track record and in our quest for excellence they strive to meet the needs of both our customers and our employees. It was awarded THE BEST BANK IN THE SUBCONTINENT – 2004 by Emerging Markets Publication. At Habib Bank they aim to ensure customer satisfaction by providing high quality banking services. This is made possible by the professionalism of our employees all of whom are provided with the requisite training and opportunities to enable them to realize their full potential. 2007 - 2010 6Hamdard University Students - Batch 2010
  7. 7. HBL Our brand identity is the outward expression of what they stand for as an organization. This is summarized in our vision, mission and is supported by our values. VISION “Enabling people to advance with confidence and success” MISSIONMISSION To be recognized as the leading financial institution of Pakistan and a dynamic international bank in the emerging markets, providing our customers with a premium set of innovative products and services, and granting superior value to our stakeholders – shareholders, customers and employees “To make our customers prosper, our staff excel and create value for shareholders” 2007 - 2010 7Hamdard University Students - Batch 2010
  8. 8. HBL Values Values are the fundamental principles that define HBL culture and are brought to life in our attitudes and behavior. It is our values that make us unique and unmistakable. Our values are. 2007 - 2010 8Hamdard University Students - Batch 2010
  9. 9. HBL Values Our values are: Excellence. Integrity.Integrity. Customer Focus. Meritocracy. Progressiveness. Social Commitments. 2007 - 2010 9Hamdard University Students - Batch 2010
  10. 10. HBL Excellence This is at the core of everything they do. The markets in which they operate are becoming increasingly competitive,The markets in which they operate are becoming increasingly competitive, giving our customers an abundance of choice. Only through being the very best - in terms of the service they offer, their products and premises - can they hope to be successful and grow. 2007 - 2010 10Hamdard University Students - Batch 2010
  11. 11. HBL Integrity For them, integrity means a synergic approach towards abiding their core values. United with the force of shared values and integrity, they form a network of a well-integrated team. They are the leading bank in Pakistan and their success depends upon trust. Their customers - and society in general - expect them to possess and steadfastly adhere to high moral principles and professional standards. 2007 - 2010 11Hamdard University Students - Batch 2010
  12. 12. HBL Customer Focus They understand fully the needs of their customers and adapt their products and services to meet them. They always strive to put the satisfaction of their customers first. 2007 - 2010 12Hamdard University Students - Batch 2010
  13. 13. HBL Meritocracy At every level, from selection to advancement, they have designed a consistent system of human resource practices, based on objective criteria throughout all the layers of the organization. They are, therefore, able to achieve a specific level of performance at everytherefore, able to achieve a specific level of performance at every layer of the organization. They believe in giving opportunities and advantages to their employees on the basis of their ability. They believe in rewarding achievement and in providing first-class career opportunities for all. 2007 - 2010 13Hamdard University Students - Batch 2010
  14. 14. HBL Progressiveness They believe in the advancement of society through the adoption of enlightened working practices, innovative new products and processes, and a spirit of enterprise. 2007 - 2010 14Hamdard University Students - Batch 2010
  15. 15. HBL SOCIAL COMMITMENTS The Public Relation Division of HBL maintains effective rapport with the general public by communicating the policies and schemes of the bank through press and electronic media. Besides maintaining close relationship with journalists & advertising agencies, the Division also receives the visiting dignitaries and delegations from abroad.receives the visiting dignitaries and delegations from abroad. HBL believes in serving the nation and building the country strong. They are always at the forefront to support noble causes and promote the social & cultural activities in the country. The Public Relation Division of HBL sponsors various social, cultural and sports events to generate healthy activities in the society. It also organizes religious programs to uphold the religious tradition of our people. The Division represents the bank at important forums to exchange views on national & international issues with various organizations to boost the intellectual activities. 2007 - 2010 15Hamdard University Students - Batch 2010
  16. 16. HBL The Organization HBL is organized along functional lines with core divisions namely: Corporate Banking, International Banking, Retail Banking, Consumer Banking, Global Operations, Treasury,Treasury, Global Treasure, Audit, Compliance, Risk Management, Commercial & Retail Lending, Asset Remedial Management (ARM), Information Technology Group, Learning & Development and Human Resources Group. The Staff strength of the organization is consist of 14,105 permanent employees and 18 other totaling 14,123 number. 2007 - 2010 16Hamdard University Students - Batch 2010
  17. 17. HBL Board of Director The Board of director consists of seven reputable and worthy persons: Sultan Ali Allana Chairman 2007 - 2010 17Hamdard University Students - Batch 2010 R. Zakir Mehmood President & CEO Iain Donald Cheyne Director Sajid Zahid Director Mushtaq Malik Director Ahmed Jawad Director Yasim Malik Director
  18. 18. HBL Management The team of management consists of the best of the industry. This main team has 17 members: R. Zakir Mehmood President & CEO Sohail Malik Chief Risk Officer Sima Kamil Head – Corporate Banking Nauman K. Dar Head – International BankingNauman K. Dar Head – International Banking Ayaz Ahmed Chief Financial Officer Abid Sattar Head – Retail & Consumer Banking Dr. Razi Azmat Head – Human Resources Mudasir H. Khan Head – Global Operations Jamil Iqbal Chief Compliance Officer Faizan Mitha Global Treasurer Salim Amlani Chief Internal Auditor Aslam Gadit Head- Remedial Asset Tulu Islam Chief Information Officer Mirza Saleem Baig Head- Learning & Development Nausheen Ahmed Company Secretary & Head- Legal Aly Muntasir Head – Marketing & Brand Management Mubashir Maqbool Head – Commercial & Retail Lending 2007 - 2010 18Hamdard University Students - Batch 2010
  19. 19. HBL Current Market Standing The HBL Board met on February 20, 2009 at Karachi and announced its results for the year 2008, which show a strong growth in all areas. Deposit growth for the year has been 12.5% and the net asset growth of the bank has been 19% over 2007. HBL’s consolidated Pre-tax profit for 2008 is Rs. 22.03 billion and the profit after tax is Rs. 15.61 billion, which translates into an earning per share of Rs. 20.47. As per the circular of the SBP (BSD 4 of 2009), wherein the regulators have encouraged banks to record full impairment, the bank has complied and in this regard 100% of impairment loss to the investments held by the bank have been routed through the profit and loss account. 2007 - 2010 19Hamdard University Students - Batch 2010
  20. 20. HBL Current Market Standing The Chairman of HBL, Mr. Sultan Ali Allana presided over the Board meeting and said that the bank’s performance, despite the difficult conditions both globally and in Pakistan, is very encouraging. The bank will continue to focus and invest in technology, branchThe bank will continue to focus and invest in technology, branch upgrades and human resources in order to deliver a higher standard of services to its customers. The Bank announced a final cash dividend of Rs. 5.50 per share (55%) and bonus shares of 20%. 2007 - 2010 20Hamdard University Students - Batch 2010
  21. 21. HBL HBL Culture At HBL they have created a challenging environment that encourages creativity and commitment. In their pursuit of excellence, they are focused on attracting, developing and retaining the best talent in the marketplace. Their dynamic culture offers diverse growth opportunities across PakistanTheir dynamic culture offers diverse growth opportunities across Pakistan and in 25 countries around the world. HBL fosters a work environment where employees can realize their potential whether locally or in the international arena. Thus, they enable their employees to achieve their professional goals while keeping in synch with the bank’s overall objectives. They encourage you to explore this section to find out about current job openings and how to submit your resume 2007 - 2010 21Hamdard University Students - Batch 2010
  22. 22. Human Resource Department HBL 2007 - 2010 Hamdard University Students - Batch 2010 22
  23. 23. HBL Introduction of Human Resource Management Human resource management is relatively modern label for the range of themes and practices involved in managing people. It is defined and described in a variety of ways.It is defined and described in a variety of ways. This excerpt from Human Resource Management in a Business Context introduces the concept of human resource management. It outlines HRM as a philosophy of people management and provides a framework for its role within the business context. 2007 - 2010 23Hamdard University Students - Batch 2010
  24. 24. HBL Introduction of Human Resource Management People management - Human resource management has not ‘come out of nowhere’. HRM has absorbed ideas and techniques from a number of areas.HRM has absorbed ideas and techniques from a number of areas. In effect, it is a synthesis of themes and concepts drawn from over a century of management theory and social science research. 2007 - 2010 24Hamdard University Students - Batch 2010
  25. 25. HBL HR Departments & Functions in HBL HBL as they know that it was one of the largest government banks in Pakistan. The big challenges for HR team to developed acceptable culture in theThe big challenges for HR team to developed acceptable culture in the company which help to kept the brand name intact and avoid the bad experience to be a major part of industry. To serve the purpose they are focusing or Downsizing as well as on rightsizing to meet the future challenges of the company. 2007 - 2010 25Hamdard University Students - Batch 2010
  26. 26. HBL HR Departments & Functions in HBL Since the company was controlled by the Government, that is why number of employees in this organization was in surplus, and at one time there were more than 22,000 employees in the company. This overstaffing not only causing increase in cost but also decreases the efficiency of the bank. Now with the change of management, HR is busy to utilize their existing resources by training & Development and hiring fresh & right employee as well as they are trying to get rid of excess staff by offering them nice and handsome packages without any humiliations. 2007 - 2010 26Hamdard University Students - Batch 2010
  27. 27. HBL Departments in HR Since HBL is large organization that is why there are more than 200 HR employees to serve the 14,000 staff. Because of the size of an organization, HR of HBL has centralized functioning having presence in each 18 domestic region to cater the need of employee. 2007 - 2010 27Hamdard University Students - Batch 2010
  28. 28. HBL Departments in HR Mainly the HR Department consists of following sub departments: Recruitment & Selection DepartmentRecruitment & Selection Department Training & Development Department Policy - HR Payroll Department Operation Department Final Settlement & Legal Department Staff Finance Department 2007 - 2010 28Hamdard University Students - Batch 2010
  29. 29. HBL Recruitment & Selection Department & its Functioning • Meritocracy is an integral part of HBL’s recruitment policy. • Their merit-based recruitment process incorporates the principles of equal opportunity and leads to the appointment of the mostequal opportunity and leads to the appointment of the most capable candidate. • This ensures openness and transparency, allowing greater confidence in the outcome of the selection process. 2007 - 2010 29Hamdard University Students - Batch 2010
  30. 30. HBL Recruitment & Selection Department & its Functioning The merit principle at HBL aims to identify the most suitable person for the job assessed on the basis of the following parameters: Educational Background Skills & Competencies Abilities and Attitudes Experience Interpersonal /Communication skills 2007 - 2010 30Hamdard University Students - Batch 2010
  31. 31. HBL Recruitment: The diagram represents the process on which they base their selection. This gives an overview to potential candidates as to the steps involved in 2007 - 2010 31Hamdard University Students - Batch 2010 candidates as to the steps involved in becoming a part of the HBL team
  32. 32. HBL Campus Hiring They are proud of their ability to nurture individuals and empower them to hone their talents. Their size gives them the unique ability to provide fast growth and significant responsibility early on in a career with multiple avenues tosignificant responsibility early on in a career with multiple avenues to reach the top. As part of HBL’s human resource strategy, they visit various universities across the country to induct & groom fresh business graduates every year. . 2007 - 2010 32Hamdard University Students - Batch 2010
  33. 33. HBL Campus Hiring Enthusiastic and talented youth form the backbone of our banking operations and are nurtured to become future leaders at HBL They hire fresh talent on a permanent basis and offer a wide range of career opportunities across all functions, including Finance, Marketing, Operations, Information Technology and Human Resources. 2007 - 2010 33Hamdard University Students - Batch 2010
  34. 34. HBL Training & Development Department This important function is carefully handled by HBL management. To cater the need of an organization, the bank separate system of MDI, which are located at Karachi, Lahore & Islamabad. These institutes not only serve for their own bank but also providedThese institutes not only serve for their own bank but also provided professional training on request of reputable organizations. Along with this training institute, the training team also deals with reputable & specialized training institute for enhancement of staff skills. This department is continuously working for better future of an organization. 2007 - 2010 34Hamdard University Students - Batch 2010
  35. 35. HBL Policy Department This department always busy into analyzing and preparing the HR Policy. They always look into trade off between company and EmployeeThey always look into trade off between company and Employee benefits. The main purpose of this department is to provide best perks and benefits to the employee on reasonable cost, as the employee work for the betterment of an organization with creative and fresh mind 2007 - 2010 35Hamdard University Students - Batch 2010
  36. 36. HBL Payroll Department With the influx of information technology, it’s become quite easier with system to control repetitive nature of work. Since HBL has good HRIS that is why this function performs centrally and on same date of the each month the salary and incentive properly transferred into staff account without any error. This department also generates pay slip individually by e-mail to each staff. 2007 - 2010 36Hamdard University Students - Batch 2010
  37. 37. HBL Operation Department This is the main supportive sub department of HR. Each record and daily basis quarries resolve in this department. All employees remain in contact with this department regarding their personal quarries. All issue of an employee always entertained in this department. 2007 - 2010 37Hamdard University Students - Batch 2010
  38. 38. HBL Final Settlement & Legal Department This department mainly deals with the contract of an employee and kept any eye on each clause signed by employee, to save the organization for any critical situation. In HBL, this department also deals with settlement cases of retired, resigned or terminated employees 2007 - 2010 38Hamdard University Students - Batch 2010
  39. 39. HBL Staff Finance Department HBL offers good number of finance facility to their employees like: Car Finance. House Finance.House Finance. LFA. Advance Rent. 3 Basic Salary. Provident Loan. To keep the record of each transaction and smooth processing of the case this department has much importance in organization. 2007 - 2010 39Hamdard University Students - Batch 2010
  40. 40. HBL Perks & Benefits HBL provide number of incentive to their employees to motivate like: Performance Bonus – Bi yearly.Performance Bonus – Bi yearly. Annual Increments. Provident Funds. Gratuity. Pension. Medical Benefits. Benevolent Funds. EOBI Fund. 2007 - 2010 40Hamdard University Students - Batch 2010
  41. 41. HBL Organizational Structure Last year, HBL changed its staff catering and introduced international standard cater in organization. The position of the staff is as of following order – Top to bottom. GM - General Manager - Pay Band II. GM - General Manager – Pay Band I. DGM - Deputy General Manager- Pay Band II. DGM - Deputy General Manager – Pay Band I. SM - Senior Manager – Pay Band II. SM - Senior Manager – Pay Band I. AM - Assistant Manager- Pay Band II. AM - Assistant Manager- Pay Band I. Officer - Pay Band II. Officer - Pay Band I. Assistant. 2007 - 2010 41Hamdard University Students - Batch 2010
  42. 42. HBL Appraisal System HBL has bell shaped appraisal system, in which the appraisal made on the basis of force HR policy. The ranking made on following terms:The ranking made on following terms: • Top 10 • EMP Exceeding Most Parameter • ESP Exceeding Some Parameter • MAP Meeting all Parameter • MSP Missing some parameter • MMP Missing Most Parameter 2007 - 2010 42Hamdard University Students - Batch 2010
  43. 43. HBL Conclusion The HBL always focused toward the adoption of change in culture & environment as to be with the modern era in banking industry. The way to implement any change in an bank / organization take decades to adopt, due to behavior have to be cultivated as a pyramid of unique features is hard to change and if it changes that not change the particular it divert it self towards the other factors and it is a chain of changes toward the betterment of bank. 2007 - 2010 43Hamdard University Students - Batch 2010
  44. 44. HBL Thanks 2007 - 2010 44Hamdard University Students - Batch 2010

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