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Smart metering slide share

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How advanced smart metering can achieve outstanding customer services

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Smart metering slide share

  1. 1. www.switch2.co.uk Advanced smart metering & outstanding customer services How advanced smart metering for heat networks is achieving outstanding customer services
  2. 2. History of community heating
  3. 3. History of community heating 1940 Coal distributed by cart across towns and cities
  4. 4. History of community heating 1940 1950 Coal distributed by cart across towns and cities Smog (from coal fires) causes serious health issues
  5. 5. History of community heating 1940 1950 Coal distributed by cart across towns and cities Smog (from coal fires) causes serious health issues Did you know: The great smog of London saw 6,000 deaths from air pollution in 1952 with 25,000 claiming sickness. The Government acted by looking for ways to heat homes more cleanly
  6. 6. History of community heating 1940 1950 1960 District heating helps to deliver heat cleanly to high dense areas Coal distributed by cart across towns and cities Smog (from coal fires) causes serious health issues Did you know: The great smog of London saw 6,000 deaths from air pollution in 1952 with 25,000 claiming sickness. The Government acted by looking for ways to heat homes more cleanly
  7. 7. History of community heating 1940 1950 1960 1980 District heating helps to deliver heat cleanly to high dense areas Coal distributed by cart across towns and cities Smog (from coal fires) causes serious health issues Gas in the Northern Sea: New source of energy Did you know: The great smog of London saw 6,000 deaths from air pollution in 1952 with 25,000 claiming sickness. The Government acted by looking for ways to heat homes more cleanly
  8. 8. History of community heating 1940 1950 1960 1980 District heating helps to deliver heat cleanly to high dense areas Coal distributed by cart across towns and cities Smog (from coal fires) causes serious health issues Gas in the Northern Sea: New source of energy Did you know: The great smog of London saw 6,000 deaths from air pollution in 1952 with 25,000 claiming sickness. The Government acted by looking for ways to heat homes more cleanly Government supports district heating: Paris Agreement, new Regulations & London Plan 2012
  9. 9. Meetingthechallengesofcommunityheating
  10. 10. Meetingthechallengesofcommunityheating There is a definite move in the industry to address these challenges of community heating.
  11. 11. Meetingthechallengesofcommunityheating There is a definite move in the industry to address these challenges of community heating.
  12. 12. Meetingthechallengesofcommunityheating Lack of knowledge Debt exposure Customer perception and satisfaction Caring for vulnerable residents Poorly operated schemes There is a definite move in the industry to address these challenges of community heating.
  13. 13. Meetingthechallengesofcommunityheating Lack of knowledge Debt exposure Customer perception and satisfaction Caring for vulnerable residents Poorly operated schemes Community heating scheme minimum requirements should be: There is a definite move in the industry to address these challenges of community heating.
  14. 14. Meetingthechallengesofcommunityheating Reliable heat Comfort & convenience Affordable heat Lack of knowledge Debt exposure Customer perception and satisfaction Caring for vulnerable residents Poorly operated schemes Community heating scheme minimum requirements should be: There is a definite move in the industry to address these challenges of community heating.
  15. 15. Heatnetworksananswertolowcarbonheat
  16. 16. Heatnetworksananswertolowcarbonheat
  17. 17. Heatnetworksananswertolowcarbonheat Over the last five years reports from Government have backed support for using heat networks as a suitable method of producing low carbon heat in high dense areas. And, with the Competitions & Marketing Authority (CMA) launching their own research into the industry, it’s likely to remain a focal point in low carbon policies in years to come.
  18. 18. What is smart metering?
  19. 19. What is smart metering? A smart meter combines control and the costs associated with utilities such as heat, hot water, gas and or electricity within one device.
  20. 20. What is smart metering? Pay-as-you-go In-home display AMR A smart meter combines control and the costs associated with utilities such as heat, hot water, gas and or electricity within one device.
  21. 21. How is smart metering relevant?
  22. 22. How is smart metering relevant?
  23. 23. How is smart metering relevant? 1Accurate and timely bills
  24. 24. How is smart metering relevant? 1Accurate and timely bills 2 Convenient PAYG and payment options
  25. 25. How is smart metering relevant? 1Accurate and timely bills 2 Convenient PAYG and payment options 3In-home display
  26. 26. How is smart metering relevant? 1Accurate and timely bills 2 Convenient PAYG and payment options 3In-home display 4 Brings together cost and control
  27. 27. How is smart metering relevant? 1Accurate and timely bills 2 Convenient PAYG and payment options 3In-home display 5Provides data for scheme optimisation 4 Brings together cost and control
  28. 28. Bringing together cost and control
  29. 29. Bringing together cost and control Budgeting controls Thermostat & programmer Smart metering system
  30. 30. Bringing together cost and control Budgeting controls Thermostat & programmer Smart metering system Delivering Scheme optimisation & portfolio management Smart metering helps scheme operators to optimise efficiencies in the plant.
  31. 31. Are people ready for this?
  32. 32. Are people ready for this? Research has shown that people want to know more about what energy they are using and to pay for it using their phones.
  33. 33. Are people ready for this? Research has shown that people want to know more about what energy they are using and to pay for it using their phones. 76% of adults have a smartphone 88% of people have internet access in their home
  34. 34. Are people ready for this? 59% of 18-34 year olds are interested in prepaying for their utilities Research has shown that people want to know more about what energy they are using and to pay for it using their phones. 76% of adults have a smartphone 88% of people have internet access in their home
  35. 35. Are people ready for this? 59% of 18-34 year olds are interested in prepaying for their utilities 1 in 4 Residents prefer to use the Switch2 app to pay for their heating and hot water Research has shown that people want to know more about what energy they are using and to pay for it using their phones. 76% of adults have a smartphone 88% of people have internet access in their home
  36. 36. Are people ready for this? 59% of 18-34 year olds are interested in prepaying for their utilities 1 in 4 Residents prefer to use the Switch2 app to pay for their heating and hot water Research has shown that people want to know more about what energy they are using and to pay for it using their phones. 76% of adults have a smartphone 88% of people have internet access in their home With communication technology being readily available, so should the options of paying and viewing their energy accounts.
  37. 37. It’s not all about technology
  38. 38. It’s not all about technology Smart equipment
  39. 39. It’s not all about technology Smart equipment Anticipating Resident needs
  40. 40. It’s not all about technology Smart equipment Anticipating Resident needs Online services & social media
  41. 41. It’s not all about technology Smart equipment Anticipating Resident needs Customer services, engineers & events Online services & social media
  42. 42. It’s not all about technology Smart equipment Anticipating Resident needs Customer services, engineers & events Online services & social media Feedback & surveys
  43. 43. Key takeaways • Smart metering roll out means that all homes across the UK will have a smart metering installed • Smart meters provide cost transparency to the resident, enabling them to understand their heating needs • It’s not just about money, residents should have various payment methods on offer in order to pay for their heating. This should be part of the smart system as a standard • But it doesn’t stop at technology in the home. Communication technology should be considered to ensure outstanding customer services is achieved

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