This talk was held at the 12th meeting on July 22 2014 by Karen Zhang.
Customers in business-to-consumer (B2C) and business-to-business (B2B) markets go through similar buying journey: need, search, evaluate, and finally order. Thus similar customer analytics approaches are applicable to both scenarios. However company’s go-to-market strategies are usually different in B2C vs. B2B. This study discusses unique characteristics of analytic methodologies applied in B2B vs. B2C. Two case studies will be presented to illustrate similarities and differences.