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INDUSTRIES BENEFITTING
FROM
CALL CENTRE SOFTWARE
Seamless customer experience
Robust customer support
Blended call management
Data analytics
Industries that deal directly with customers
(B2C) should invest in a call centre software
in order to enjoy the benefits such as-
Here are some of the industries which are
benefitting from call centre software.
1. BANKING & FINANCE
Banking & Finance industry has a huge
customer base; it requires call centre
software to sync the database of all the
loan offerings, policy inquiries, and
debit card queries so that agents can
connect with clients and provide the
right solution.
2. HEALTHCARE
Healthcare industry uses a call centre
software that offers various services
like billing details, sending
appointment notifications, taking
inquiries for insurance claims, and
maintaining patient records.
3. TRAVEL & TRANSPORTATION
Call centre software is used in the
travel and transportation industry to
offer travel deals, resolve customer’s
issues, travel bookings and
cancellations.
4. RESTAURANTS
A call centre software helps restaurants
to address the needs such as billing,
reservations, tracking orders, managing
customers’ feedback, and sending bulk
SMS.
5. INSURANCE
Call centre software is used in the
insurance industry to offer services like
claims processing, premium collection
& reminders, and in improving sales
through upselling or cross-selling.
6. TELEMARKETING
Telemarketing industry uses software
like auto-dialers that boost an agent’s
productivity & increase sales. CRM
integration with call centre software
provides the agents with all the
information of their customers on one
dashboard.
ABOUT US
Acefone delivers cloud-based
communication services such as -
hosted phone system, free phone
numbers and
contact centre solutions,
We offer VoIP services with cost-
effective plans that bring you seamless
communication experience.
Know more:
www.acefone.co.uk
Check Out Some Other Slideshare
Let's Get Social

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6 Industries Benefitting From Call Centre Software

  • 2. Seamless customer experience Robust customer support Blended call management Data analytics Industries that deal directly with customers (B2C) should invest in a call centre software in order to enjoy the benefits such as- Here are some of the industries which are benefitting from call centre software.
  • 3. 1. BANKING & FINANCE Banking & Finance industry has a huge customer base; it requires call centre software to sync the database of all the loan offerings, policy inquiries, and debit card queries so that agents can connect with clients and provide the right solution.
  • 4. 2. HEALTHCARE Healthcare industry uses a call centre software that offers various services like billing details, sending appointment notifications, taking inquiries for insurance claims, and maintaining patient records.
  • 5. 3. TRAVEL & TRANSPORTATION Call centre software is used in the travel and transportation industry to offer travel deals, resolve customer’s issues, travel bookings and cancellations.
  • 6. 4. RESTAURANTS A call centre software helps restaurants to address the needs such as billing, reservations, tracking orders, managing customers’ feedback, and sending bulk SMS.
  • 7. 5. INSURANCE Call centre software is used in the insurance industry to offer services like claims processing, premium collection & reminders, and in improving sales through upselling or cross-selling.
  • 8. 6. TELEMARKETING Telemarketing industry uses software like auto-dialers that boost an agent’s productivity & increase sales. CRM integration with call centre software provides the agents with all the information of their customers on one dashboard.
  • 9. ABOUT US Acefone delivers cloud-based communication services such as - hosted phone system, free phone numbers and contact centre solutions, We offer VoIP services with cost- effective plans that bring you seamless communication experience. Know more: www.acefone.co.uk
  • 10. Check Out Some Other Slideshare Let's Get Social