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Swapna Telaprolu QA

This document provides a summary of Swapna Latha Telaprolu's qualifications and experience. She has over 10 years of experience in software testing, including 3 years as a QA Lead. She has expertise in various testing methodologies and tools such as Selenium, Cucumber, Quality Center, and Jira. She holds Masters and Bachelors degrees in Computer Applications and Computer Science. Her experience includes roles at JP Morgan Chase, Comcast Cable, Bank of America, and other companies.

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Swapna Latha Telaprolu
Address: 55 Calvarese Dr, Bear, DE-19720
Email: swapnalatha_t@yahoo.com
Status: Green Card
Summary:
As a QA Engineer with ten years of experience in writing and execution of Test Plans and Test Cases. More than 3
years experience as QA Lead and Business Analysis. Expertise in Unit, Integration, System, Functional, Database
and Regression Testing. Extensive Experience in Manual, Agile and Automated testing including QTP, Quality
Center, Test Director, Rational tools. Strong analytical, interpersonal and communication skills.
Education
Masters Degree in Computer Applications
Bachelors Degree in Computer Sciences
Expertise:
 Ten years of experience in Software Testing using Manual and Automation testing tools in Web-based and
Enterprise Applications environment.
 3 years of QA Lead experience managing onsite and offsite resources
 Strong experience in using Testing tools namely Test director, Quality Center/ALM, QTP, Rational Clear quest,
Rational Test Manager, Selenium
 Experience with Agile/Scrum methodology
 Experienced in testing methodologies like Black box, White box, Integration, System, GUI, User acceptance,
Security, Smoke and end to end testing.
 Excellent Resource Management, Analytical, Problem Solving, and Communication Skills.
 Expert in QA and system test activities – have single handedly carried QA responsibilities for mid-size to very large
builds.
 Experience in automating test cases using Selenium and Cucumber
 Power user of Quality Center 10 enterprise edition and ALM by using Requirements, test plan, Test lab, defects and
reports panes throughout testing lifecycle.
 Thorough understanding and experience in complete SDLC.
 Worked in Client-Server environment with Web-based applications, non-graphical applications like Tandem,
Mainframe and applications written in Java, .NET
 Navigational and Functional Testing of web-based applications
 Analyzing Business/Functional (Use cases), technical and Customer Care Requirements
 Lead efforts of establishing QA Procedures– Defect Management, Test Plan folders, Writing test cases
 Writing test plans, test strategies and project test summaries.
 Heavily use MS office – advanced excel, word, power point, Visio, MS live meeting for effective communications
 Writing and updating Test Scripts for manual and automated testing using modern tools
 Have used effectively various Requirement tools such as Telelogic Doors 9.0
 Hands on knowledge of SQL/PLSQL queries and databases such as MS SQL, ORACLE and MS Access.
 Had SAP Business objects exposure
Technical Skills
Operating Systems: Windows XP/2000/98, UNIX, and MS-DOS
Languages: SQL, PL/SQL, VB6.0/5.0, VB.Net, ASP.Net, C#, ADO.Net, XML, HTML, COBOL, C, VB Script, Java Script
Tools: Business Objects Universe Designer, Web Intelligence
Databases:SQL Server 2000/7.0, MS-Access, Oracle, TOAD
Testing Tools: Win Runner, QTP, Test Director, Quality Center, Service Test, Rational Clear quest, and Rational Test
Manager, Jira, ALM, Selenium, Java, Cucumer
Testing Methodologies: Agile/Scrum, Black box, White box, Unit, Integration, GUI, API, System and Regression testing.
Browsers: Internet Explorer, Firefox and Netscape Navigator
Protocols: SOAP UI, Hermes (JMS-MQ Series-ADPIN), Fiddler
Work Experience
JP Morgan Chase
Role: QA Lead
Apr 2011 – Present
Currently working as QA Lead at Chase for Mortgage Banking applications:
 Customer Care Work Bench (CCW)
 Mortgage Banking Work Station (MBWS)
 InfoSource, SFR, EPIC and CE Tool applications
Responsibilities:
 Manage onsite and offsite resources by assigning tasks
 Managing offshore teams and effectively communicating with the team
 Forecast hours for the upcoming projects
 Responsible in generating execution reports, defect reports and traceability matrix
 Planning of resources, milestones and publishing Project Plan
 Involved in Business analysis and requirements gathering
 Participated in the Agile sprint planning meeting
 Used Jira heavily for tracking in each sprint
 Automated test cases using Selenium and Cucumber
 Experience in Automation test execution – used QTP
 Experience in developing selenium scripts
 Experience on ROI document
 Independently handling all the processes for a single, complex project
 Write custom SQL queries in Quality Center and generate reports
 Prepare Test strategy and Test plan documents for the projected projects
 Prepare Test scenarios by analyzing the requirements and functional documents
 Document detail test cases in QC
 Execute the Test cases and document the results in QC
 Always complete the assigned work with in timelines
 Mentor team members with QA process
 Create Test summary report and get approval from the project team
 Run SQL queries to perform test validations
 Responsible for overall test plans and system integration tests and reports
 Performed QTP test execution for regression suite
 Involved in updating QTP scripts as needed
 Used ALM to document defects and generate defect and execution reports
 Developed selenium scripts using Armadillo framework
 Developed Cucumber features
Environment: Windows 7, Agile/Scrum, HP Quality Center, ALM, Mainframe, QTP, SQL server, MS access, Jira, SOAP
UI, Selenium, Cucumber
Comcast Cable
Role: Sr Test Lead
Dec 2007 – Apr 2011
Worked as Test Engineer II at the cable giant- Comcast. I have served as a Test lead and defect lead on several
projects. The major projects are
 VISION: Introducing Enterprise Product catalog to legacy systems to replace current complex rate code system
 WFM: Make the job easy to Technicians using the Mobile Hand Held devices
 DDP: DDP is Amdocs application handled multiple releases with the billing system
Responsibilities:
 Requirements review, impact analysis and coverage planning
 Create Test Plan & review with project team
 Create Test strategy and receive signoff from business
 Ensure Requirement coverage (associated scripts)
 Worked in tight releases with Agile methodology
 Assign test tasks per test project plan
 Communicate test status: Daily reports, Tasks updates, Issues / Roadblock status, Progress of overall effort
 Identify/Obtain test data for test needs
 Resolve/Escalate test issues
 Effective negotiation with project teams during planning, monitoring and control phases of testing for getting
resources, resolving defects, environment issues, scope issues etc
 Create Summary documentation for project team review (provide risk assessment & quality health of product)
 Participate in Project Meetings (including Go/ No Go )
 Executed QTP scripts for regression testing
 Performed API testing using SOAP UI
 My responsibilities as a defect lead include:
 Manage defects via Defect process
 Triage initial reporting of defects
 Identify “Group Assignment”
 Communicate defects to project team via email and defect report
 Facilitate defect review meetings
I have devised industry standard methods for defect management and test case writing.
I have designed Task Management tool using MS access and implemented to update the daily tasks.
Environment: Mercury Quality Center, SOAP UI, XML, Tandem, MS office project, MS office Visio, Oracle, Putty, HP
Service Test, Fiddler, QTP
Bank ofAmerica, DE
Role: QA Analyst
June 2007 – Dec 2007
Bank of America is one of the largest financial institutions, serving individual consumers, small and middle market
Businesses and large corporations with a full range of banking, investing, asset management and other financial and
Risk management products and services. Loss Prevention Work Station (LPW) and Auto Debt Management (ADM)
are the risk management applications in Credit Card processing.
Responsibilities:
 Responsible for Documenting Test Plan/Test cases as per Business requirement for releases in Quality Center.
 Executed Test Sets & Test Cases, Identify Defects, Report & Track Defects through Quality Center.
 Involved in Integration, System and Security testing.
 Attend meetings with business people to understand the requirements for future releases.
 Involved in Mainframe testing for data validation.
 Responsible to prepare data for future releases using Dart Net tool (Data request tool).
 Used mercury Quality Center tool to manage defects.
 Involved in reviewing the defects and based on defects creating new test cases.
 Responsible to prepare progress report and defect report for each release.
 Involved in web based testing and Client Server testing.
ING Group of Investments, PA
Role: QA Analyst
May 2006 – May 2007
ING is one of the world's largest financial services companies, offering banking, insurance and asset management in
over 50 countries. ING works with Insurance and Mutual funds companies to develop and distribute investment products
such as annuities and life insurance. Garwin is the Client – Server application that processes the Annuitants and financial
transactions of an individual Annuity.
Responsibilities:
 Responsible for managing the functional and Regression Test scripts in Test Director.
 Involved in Regression, functional and User Acceptance testing
 Created various contracts for different products and portfolios
 Involved in business application for Automatic Processing and Financial transactions
 Run batches for different Data bases to activate various contracts and Transactions
 Participated in defect triage meeting with developers, Business Analysts and management to discuss the nature
of the defect and enhancements.
 Gathered requirements from Business, Business Analysts and developers to validate production issues.
 Responsible to prepare Test plan and test cases from the gathered requirements.
 Responsible to file defects using RITS and notify the developers and management
 Responsible to create test scripts and Test plan for new requirements and enhancements
 Worked with DBAs, developers, change management and Release managers.
 Performed functional testing on CITRIX server
 Involved in Back End testing using TOAD and SQL
Environment: Windows XP, Test Director, RITS, Power Builder, Novell Network, MS office, TOAD, SQL, Oracle.
Commonwealth Of Massachusetts, Department Of Public Health (DPH) - Covansys Corp
State of MA, EOHHS ESM/EIM
Role: Quality Assurance Analyst
May 2005-May 2006
The Virtual Gateway, a new way to access Health and Human Service Programs in Massachusetts through a single point
on the Internet. These online tools available to Consumers and Service Providers to determine potential eligibility for
selected HHS Programs. And a single tool called Intake for online data collection tool for registered providers to create
application for multiple HHS Programs on behalf of Clients.
The online services are available for the following programs
1. Women’s Health Network.
2. WHN Breast and Cervical Screening Program.
3. WHN Heart Disease and Stroke Prevention Program.
4. Health Care billing and Claim Processing
5. Eligibility Enrollments and Authorizations
Responsibilities:
 Involved in preparing Test Plan and Test Cases based on functional requirements using Rational Test Manager.
 Gathered test data requirements for data conditioning from Business Units to test total application functionality.
 Conducted Test Plan walkthroughs.
 Created test scenarios for System testing and Regression testing.
 Involved in Integration Testing, Configuring the data, Security Testing and Interface Testing.
 Involved in Back End testing using MYSQL
 Prepared Test Plans, Test Cases for both positive and negative scenarios and mapped the same to
requirements.
 Executed test scripts using Rational Test Manager and analyzed the test results.
 Used Rational Clear Quest to track defects and attended meetings with developers in resolving the defects
update the status of bugs once they are fixed.
 Involved in Client Enrollment and Eligibility determination
 Determine Eligibility using cross program Eligibility.
 Worked on Claim Invoice processing, Contracts and Billing
Environment: UNIX, Windows 2000, Oracle9i, Web logic Application Server, Java, J2EE, HTML, JavaScript, Rational
Test Manager, Clear Quest, Change Control, MS Project, Internet Explorer, Netscape, Hermes (JMS-MQ Series-ADPIN),
MYSQL, XML, Data ware house

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Swapna Telaprolu QA

  • 1. Swapna Latha Telaprolu Address: 55 Calvarese Dr, Bear, DE-19720 Email: swapnalatha_t@yahoo.com Status: Green Card Summary: As a QA Engineer with ten years of experience in writing and execution of Test Plans and Test Cases. More than 3 years experience as QA Lead and Business Analysis. Expertise in Unit, Integration, System, Functional, Database and Regression Testing. Extensive Experience in Manual, Agile and Automated testing including QTP, Quality Center, Test Director, Rational tools. Strong analytical, interpersonal and communication skills. Education Masters Degree in Computer Applications Bachelors Degree in Computer Sciences Expertise:  Ten years of experience in Software Testing using Manual and Automation testing tools in Web-based and Enterprise Applications environment.  3 years of QA Lead experience managing onsite and offsite resources  Strong experience in using Testing tools namely Test director, Quality Center/ALM, QTP, Rational Clear quest, Rational Test Manager, Selenium  Experience with Agile/Scrum methodology  Experienced in testing methodologies like Black box, White box, Integration, System, GUI, User acceptance, Security, Smoke and end to end testing.  Excellent Resource Management, Analytical, Problem Solving, and Communication Skills.  Expert in QA and system test activities – have single handedly carried QA responsibilities for mid-size to very large builds.  Experience in automating test cases using Selenium and Cucumber  Power user of Quality Center 10 enterprise edition and ALM by using Requirements, test plan, Test lab, defects and reports panes throughout testing lifecycle.  Thorough understanding and experience in complete SDLC.  Worked in Client-Server environment with Web-based applications, non-graphical applications like Tandem, Mainframe and applications written in Java, .NET  Navigational and Functional Testing of web-based applications  Analyzing Business/Functional (Use cases), technical and Customer Care Requirements  Lead efforts of establishing QA Procedures– Defect Management, Test Plan folders, Writing test cases  Writing test plans, test strategies and project test summaries.  Heavily use MS office – advanced excel, word, power point, Visio, MS live meeting for effective communications  Writing and updating Test Scripts for manual and automated testing using modern tools  Have used effectively various Requirement tools such as Telelogic Doors 9.0  Hands on knowledge of SQL/PLSQL queries and databases such as MS SQL, ORACLE and MS Access.  Had SAP Business objects exposure Technical Skills Operating Systems: Windows XP/2000/98, UNIX, and MS-DOS Languages: SQL, PL/SQL, VB6.0/5.0, VB.Net, ASP.Net, C#, ADO.Net, XML, HTML, COBOL, C, VB Script, Java Script Tools: Business Objects Universe Designer, Web Intelligence Databases:SQL Server 2000/7.0, MS-Access, Oracle, TOAD Testing Tools: Win Runner, QTP, Test Director, Quality Center, Service Test, Rational Clear quest, and Rational Test Manager, Jira, ALM, Selenium, Java, Cucumer Testing Methodologies: Agile/Scrum, Black box, White box, Unit, Integration, GUI, API, System and Regression testing. Browsers: Internet Explorer, Firefox and Netscape Navigator
  • 2. Protocols: SOAP UI, Hermes (JMS-MQ Series-ADPIN), Fiddler Work Experience JP Morgan Chase Role: QA Lead Apr 2011 – Present Currently working as QA Lead at Chase for Mortgage Banking applications:  Customer Care Work Bench (CCW)  Mortgage Banking Work Station (MBWS)  InfoSource, SFR, EPIC and CE Tool applications Responsibilities:  Manage onsite and offsite resources by assigning tasks  Managing offshore teams and effectively communicating with the team  Forecast hours for the upcoming projects  Responsible in generating execution reports, defect reports and traceability matrix  Planning of resources, milestones and publishing Project Plan  Involved in Business analysis and requirements gathering  Participated in the Agile sprint planning meeting  Used Jira heavily for tracking in each sprint  Automated test cases using Selenium and Cucumber  Experience in Automation test execution – used QTP  Experience in developing selenium scripts  Experience on ROI document  Independently handling all the processes for a single, complex project  Write custom SQL queries in Quality Center and generate reports  Prepare Test strategy and Test plan documents for the projected projects  Prepare Test scenarios by analyzing the requirements and functional documents  Document detail test cases in QC  Execute the Test cases and document the results in QC  Always complete the assigned work with in timelines  Mentor team members with QA process  Create Test summary report and get approval from the project team  Run SQL queries to perform test validations  Responsible for overall test plans and system integration tests and reports  Performed QTP test execution for regression suite  Involved in updating QTP scripts as needed  Used ALM to document defects and generate defect and execution reports  Developed selenium scripts using Armadillo framework  Developed Cucumber features Environment: Windows 7, Agile/Scrum, HP Quality Center, ALM, Mainframe, QTP, SQL server, MS access, Jira, SOAP UI, Selenium, Cucumber Comcast Cable Role: Sr Test Lead Dec 2007 – Apr 2011
  • 3. Worked as Test Engineer II at the cable giant- Comcast. I have served as a Test lead and defect lead on several projects. The major projects are  VISION: Introducing Enterprise Product catalog to legacy systems to replace current complex rate code system  WFM: Make the job easy to Technicians using the Mobile Hand Held devices  DDP: DDP is Amdocs application handled multiple releases with the billing system Responsibilities:  Requirements review, impact analysis and coverage planning  Create Test Plan & review with project team  Create Test strategy and receive signoff from business  Ensure Requirement coverage (associated scripts)  Worked in tight releases with Agile methodology  Assign test tasks per test project plan  Communicate test status: Daily reports, Tasks updates, Issues / Roadblock status, Progress of overall effort  Identify/Obtain test data for test needs  Resolve/Escalate test issues  Effective negotiation with project teams during planning, monitoring and control phases of testing for getting resources, resolving defects, environment issues, scope issues etc  Create Summary documentation for project team review (provide risk assessment & quality health of product)  Participate in Project Meetings (including Go/ No Go )  Executed QTP scripts for regression testing  Performed API testing using SOAP UI  My responsibilities as a defect lead include:  Manage defects via Defect process  Triage initial reporting of defects  Identify “Group Assignment”  Communicate defects to project team via email and defect report  Facilitate defect review meetings I have devised industry standard methods for defect management and test case writing. I have designed Task Management tool using MS access and implemented to update the daily tasks. Environment: Mercury Quality Center, SOAP UI, XML, Tandem, MS office project, MS office Visio, Oracle, Putty, HP Service Test, Fiddler, QTP Bank ofAmerica, DE Role: QA Analyst June 2007 – Dec 2007 Bank of America is one of the largest financial institutions, serving individual consumers, small and middle market Businesses and large corporations with a full range of banking, investing, asset management and other financial and Risk management products and services. Loss Prevention Work Station (LPW) and Auto Debt Management (ADM) are the risk management applications in Credit Card processing.
  • 4. Responsibilities:  Responsible for Documenting Test Plan/Test cases as per Business requirement for releases in Quality Center.  Executed Test Sets & Test Cases, Identify Defects, Report & Track Defects through Quality Center.  Involved in Integration, System and Security testing.  Attend meetings with business people to understand the requirements for future releases.  Involved in Mainframe testing for data validation.  Responsible to prepare data for future releases using Dart Net tool (Data request tool).  Used mercury Quality Center tool to manage defects.  Involved in reviewing the defects and based on defects creating new test cases.  Responsible to prepare progress report and defect report for each release.  Involved in web based testing and Client Server testing. ING Group of Investments, PA Role: QA Analyst May 2006 – May 2007 ING is one of the world's largest financial services companies, offering banking, insurance and asset management in over 50 countries. ING works with Insurance and Mutual funds companies to develop and distribute investment products such as annuities and life insurance. Garwin is the Client – Server application that processes the Annuitants and financial transactions of an individual Annuity. Responsibilities:  Responsible for managing the functional and Regression Test scripts in Test Director.  Involved in Regression, functional and User Acceptance testing  Created various contracts for different products and portfolios  Involved in business application for Automatic Processing and Financial transactions  Run batches for different Data bases to activate various contracts and Transactions  Participated in defect triage meeting with developers, Business Analysts and management to discuss the nature of the defect and enhancements.  Gathered requirements from Business, Business Analysts and developers to validate production issues.  Responsible to prepare Test plan and test cases from the gathered requirements.  Responsible to file defects using RITS and notify the developers and management  Responsible to create test scripts and Test plan for new requirements and enhancements  Worked with DBAs, developers, change management and Release managers.  Performed functional testing on CITRIX server  Involved in Back End testing using TOAD and SQL Environment: Windows XP, Test Director, RITS, Power Builder, Novell Network, MS office, TOAD, SQL, Oracle. Commonwealth Of Massachusetts, Department Of Public Health (DPH) - Covansys Corp State of MA, EOHHS ESM/EIM Role: Quality Assurance Analyst May 2005-May 2006 The Virtual Gateway, a new way to access Health and Human Service Programs in Massachusetts through a single point on the Internet. These online tools available to Consumers and Service Providers to determine potential eligibility for selected HHS Programs. And a single tool called Intake for online data collection tool for registered providers to create application for multiple HHS Programs on behalf of Clients. The online services are available for the following programs 1. Women’s Health Network. 2. WHN Breast and Cervical Screening Program. 3. WHN Heart Disease and Stroke Prevention Program.
  • 5. 4. Health Care billing and Claim Processing 5. Eligibility Enrollments and Authorizations Responsibilities:  Involved in preparing Test Plan and Test Cases based on functional requirements using Rational Test Manager.  Gathered test data requirements for data conditioning from Business Units to test total application functionality.  Conducted Test Plan walkthroughs.  Created test scenarios for System testing and Regression testing.  Involved in Integration Testing, Configuring the data, Security Testing and Interface Testing.  Involved in Back End testing using MYSQL  Prepared Test Plans, Test Cases for both positive and negative scenarios and mapped the same to requirements.  Executed test scripts using Rational Test Manager and analyzed the test results.  Used Rational Clear Quest to track defects and attended meetings with developers in resolving the defects update the status of bugs once they are fixed.  Involved in Client Enrollment and Eligibility determination  Determine Eligibility using cross program Eligibility.  Worked on Claim Invoice processing, Contracts and Billing Environment: UNIX, Windows 2000, Oracle9i, Web logic Application Server, Java, J2EE, HTML, JavaScript, Rational Test Manager, Clear Quest, Change Control, MS Project, Internet Explorer, Netscape, Hermes (JMS-MQ Series-ADPIN), MYSQL, XML, Data ware house