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60%
“Connected or smart governments deliver life event–driven
services that achieve policy outcomes, consider users to be
...
Social Inclusion • Economic Uncertainty •
Humanitarian Disasters • Public Debt •
Empowering Small Businesses • Transportat...
Government workers and leaders expect to connect with
citizens, co-workers and other agencies in an efficient, cost-
effec...
Connecting citizens and public servants
LEADERS expect to easily
communicate to constituents, staff
 Improve transparency...
Connecting citizens and public servants
WORKERS expect tools, applications
and devices that work anywhere
 Work effective...
Connecting citizens and public servants
CITIZENS expect greater access to
government
 Simplify connectivity to government...
Scenarios
Lync, Skype in Government- scenarios
 Virtual town hall meeting
 Simplified conference rooms
Leaders
Citizens,
Workers
...
Benefits
LEADERS
 Enhanced transparency by
sharing information with more
citizens
 Reduced travel, staff, and venue
cost...
Benefits
LEADERS
 Reduced cost to host real-time
virtual meetings
 Reduced travel costs and time
 Reduced environmental...
Benefits
WORKERS
 Improved information sharing
with other agencies
 Improved productivity with the
ability to work from ...
Benefits
WORKERS
 Improved productivity with
enriched collaboration tools
(video, desktop sharing,
presence)
 Better cit...
Benefits
WORKERS
 Improved citizen service with
better trained workers
 Reduced training cost, including
travel
Daniel, ...
Benefits
WORKERS
 Improved employee satisfaction
with flexibility to work from
anywhere
 Reduced office space cost with
...
Benefits
 Saved taxpayer money on PBX
system maintenance, telephony
charges, and office moves
 Improved productivity wit...
Benefits
CITIZENS
 Another option for connectivity
besides counter service or web
access, delivering better service
with ...
Chen, a British citizen now living in the United
States, applies with the Transport of London for a
remote marketing posit...
Benefits
CITIZENS
 Improved citizen service with
access to any government
worker, regardless of language
barrier
WORKERS
...
William, a public defender in Colorado Springs,
CO, is representing an accused bank robber.
Since the crime occurred in De...
Customer Success
Stories
www.smartlync.be
The annual State of the European
Union conference chose Lync
Online to connect more than 400
business and...
www.smartlync.be
“We believe Lync will have a significant impact
on employee productivity because these real-
time communi...
www.smartlync.be
Global humanitarian organizations are using Skype
to enable their employees to cost-effectively connect
w...
www.smartlync.be
The State of Minnesota chose Lync
to give its employees immediate
access to one for information
sharing —...
www.smartlync.be
The City of Mantua, Italy, chose
Lync to replace its obsolete and
expensive telecommunications
infrastruc...
www.smartlync.be
New Hanover County (NC) chose
Lync to enable seamless
communication among its agencies
and compensate for...
www.smartlync.be
Estimated Economic Value of Lync, Skype
all values estimated on per user, per year basis
Provide Greater ...
Lync benefits achieved around the
worldBroader, better citizen
services
Social Services workers in
New Hanover County (NC)...
www.smartlync.be
Extending Unified Communications Reach
Connecting with Others from Anywhere
Sheryl in her home office at
...
www.smartlync.be
Security with Lync and Skype
Users own accounts
and settings
User-controlled
privacy settings
Communicati...
Real impact for better government
microsoft.com/ongovernment
The 2012 Digital Government Strategy aims to “enable the
American people and an increasingly mobile workforce to
access hi...
Lync skype in government
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Lync skype in government

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92% employees who believe a video strategy can save taxpayers money
60% of organizations are deploying or planning to deploy Lync, including enterprise voice
Government workers and leaders expect to connect with citizens, co-workers and other agencies in an efficient, cost-effective way

Published in: Government & Nonprofit
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Lync skype in government

  1. 1. 60% “Connected or smart governments deliver life event–driven services that achieve policy outcomes, consider users to be more than consumers, and provide obvious added value.“ — Jan Duffy, EMEA Research Director, IDC Government Insights by 2016, more than 1.6 billion smart mobile devices will be purchased globally 1.6 billion 92% % employees who believe a video strategy can save taxpayers money % of organizations are deploying or planning to deploy Lync, including enterprise voice The world has changed
  2. 2. Social Inclusion • Economic Uncertainty • Humanitarian Disasters • Public Debt • Empowering Small Businesses • Transportation • Spurring Local Innovation • 21st Century Education • Energy Supplies • Public Safety • Aging Populations • Urbanization • Access to Healthcare • Effective Citizen Services • Emerging Security Threats • Trust & Accountability • Data Privacy • Competitiveness • Accessibility • Online Safety • Interoperability • Cyber Security • Environmental Sustainability • Globalization • Enabling a 21st Century Workforce • Public Infrastructure • Digital Citizens Complex challenges, new opportunities
  3. 3. Government workers and leaders expect to connect with citizens, co-workers and other agencies in an efficient, cost- effective way  Provide broader and better services to citizens  Increase information sharing  Reduce travel and communications costs  Increase productivity among government workers and leaders with cross-agency collaboration  Achieve environmental benefits Vision for communications
  4. 4. Connecting citizens and public servants LEADERS expect to easily communicate to constituents, staff  Improve transparency in government; gain public trust  Reach citizens quickly and cost-effectively  Communicate emergency messages  Save taxpayer money  Reduce environmental impact Leaders
  5. 5. Connecting citizens and public servants WORKERS expect tools, applications and devices that work anywhere  Work effectively from anywhere on any device  Reach out to the right colleague or official in another government agency quickly through presence or expert search  Support teleworking  Work in a secure infrastructure  Integrate with other productivity tools to share documents, emails, calendars, case management Workers Leaders
  6. 6. Connecting citizens and public servants CITIZENS expect greater access to government  Simplify connectivity to government. Federation of Lync-Skype supports better connectivity  Improve online government services. Lync- Skype provides an alternative to counter service and web access  Resolve citizen issues faster Workers Leaders Citizens
  7. 7. Scenarios
  8. 8. Lync, Skype in Government- scenarios  Virtual town hall meeting  Simplified conference rooms Leaders Citizens, Workers  Better citizen services  Remote job candidate interviews  Translation and interpretation  Remote information gathering CitizensWorkers  Cross-agency collaboration  Always-on access for field workers  Agency-to-agency training  Telecommuting  Saving costs on communication Workers Workers
  9. 9. Benefits LEADERS  Enhanced transparency by sharing information with more citizens  Reduced travel, staff, and venue costs; reduced environmental impact CITIZENS  Better, more frequent access to government officials  Increased information sharing  Greater involvement with government Leaders Citizens Laura, a state senator in Ohio, is proposing education legislation. She announces a virtual town hall meeting to share information about how the bill will affect schools. Laura hosts the meeting from Columbus, OH, while citizens around the state attend from anywhere. Virtual town hall meeting
  10. 10. Benefits LEADERS  Reduced cost to host real-time virtual meetings  Reduced travel costs and time  Reduced environmental impact WORKERS  Enriched meeting experiences with multiple participants  Reduced travel time  Improved productivity with the ability to connect to virtual meeting from anywhere, with any device Diego, the Minister of External Affairs for Brazil, uses Lync to meet with representatives of Brazilian embassies worldwide. Diego’s office doubles as a Lync conferencing room, where he can host multiple people for virtual meetings. Workers Simplified conference rooms Leaders
  11. 11. Benefits WORKERS  Improved information sharing with other agencies  Improved productivity with the ability to work from anywhere on any device  Reduced travel Arthur, a police officer in Johannesburg, South Africa, collaborates with other police departments throughout South Africa to share information, best practices and national emergency plans. Workers Workers Cross-agency collaboration
  12. 12. Benefits WORKERS  Improved productivity with enriched collaboration tools (video, desktop sharing, presence)  Better citizen service with immediate access to the right information and experts  Improved employee satisfaction with the ability to work across multiple phones – Windows, iOS, Android Ahmed, a building inspector for Dubai, was not given the correct address for his inspection site. He can click-to-call to the office from his smartphone to get directions. When at the site, he connects with a colleague by video on his tablet to show potential code violations and discuss possible solutions. Workers Workers Always-on access for field workers
  13. 13. Benefits WORKERS  Improved citizen service with better trained workers  Reduced training cost, including travel Daniel, a rescue services worker in Broome, Australia attends a video- enabled state-wide training seminar, which is hosted from Perth, with the rest of his team. The training includes new regulations, plus fire safety best practices from the county fire chief. Workers Workers Agency-to-agency training
  14. 14. Benefits WORKERS  Improved employee satisfaction with flexibility to work from anywhere  Reduced office space cost with the ability to implement flexible workplace policies  Improved productivity during events which prevent workers for going to the office (transportation strike, nation medical emergencies like the bird flu in Singapore, or high security event) Claudia, a tax commissioner in Portugal, is forced to stay home from work because of a transportation strike. She is able to conduct all of her meetings and answer her office phone from her home computer. Telecommuting Workers Workers
  15. 15. Benefits  Saved taxpayer money on PBX system maintenance, telephony charges, and office moves  Improved productivity with additional communication methods and remote access for workers Mikhail is a city IT director in Russia. The city replaced its aging PBX system with Lync voice to save costs. Mikhail can select whether calls should route to voice mail, a mobile phone, or another number so he can answer calls from anywhere. Saving costs on communications WorkersWorkers
  16. 16. Benefits CITIZENS  Another option for connectivity besides counter service or web access, delivering better service with immediate access  Reduced travel to government agencies to complete applications  Access to services for citizens unable to travel due to disability WORKERS  Better service with enriched citizen interactions from Citizens Workers Salma and Youssef are completing their business license online for their new furniture store in Tangier, Morocco. When they have a question about fees, Salma and Youssef select the “Click to Call” button and are routed to and connected with the appropriate agency. Better citizen services
  17. 17. Chen, a British citizen now living in the United States, applies with the Transport of London for a remote marketing position. The recruiter from London uses Lync to interview candidates. Chen connects to the recruiter via video conferencing from her home. Citizens Benefits WORKERS  Increased efficiency when conducting job candidate interviews  Improved recruiting decisions with the ability to record interviews CITIZENS  Increased access to government jobs around the world  Reduced travel to job interviews Workers Remote job candidate interviews
  18. 18. Benefits CITIZENS  Improved citizen service with access to any government worker, regardless of language barrier WORKERS  Enhanced service to non-native speakers/immigrants  Reduced cost for on-site workers speaking multiple languages  Broader citizen reach Omar, an Arabic-speaking student from Saudi Arabia, recently emigrated to Sweden. When Omar calls with questions about permanent residency, the Swedish immigration officer uses Lync presence to locate an available Arabic interpreter and adds her to the phone call. Citizens Workers Interpreter Translation and interpretation
  19. 19. William, a public defender in Colorado Springs, CO, is representing an accused bank robber. Since the crime occurred in Denver, CO, William connects with eyewitnesses by video. Benefits WORKERS  Increased efficiency with access to the right people (e.g., witnesses, arbiter, etc.) from anywhere on any device  Improved case management CITIZENS  Reduced costs with access to government workers without traveling for in person interaction CitizensWorkers Remote information gathering
  20. 20. Customer Success Stories
  21. 21. www.smartlync.be The annual State of the European Union conference chose Lync Online to connect more than 400 business and political leaders in six European cities to discuss the future of business. Benefits  Significant conferencing cost savings compared to traditional AV systems  Reduced travel costs, loss of time and environmental impact  Broader reach and increased participation “The use of the Lync cloud technology at this six-city conference was a great example of democracy in action.” — Robert Gogel, CEO Integreon (conference organizer) Virtual town hall meeting Simplified conference rooms
  22. 22. www.smartlync.be “We believe Lync will have a significant impact on employee productivity because these real- time communication capabilities are new to the State.” — Tarek Tomes, Assistant Commissioner (OET) Members of the United States Federal Government have chosen Lync and Skype to connect with more citizens and collaborate more efficiently with each other. Stories  President Barack Obama’s 2012 campaign deployed Lync among its 2,000 staffers, who worked throughout the U.S., to handle thousands of calls and collaborate across the campaign.  The Committee on Administration approved Skype for use among members of Congress, who use it to connect with constituents, conduct virtual town halls, and build relationships with colleagues. Cross-agency collaboration Better citizen services Virtual town hall meetings
  23. 23. www.smartlync.be Global humanitarian organizations are using Skype to enable their employees to cost-effectively connect with family and colleagues. Stories  Many staffers for the United Nations Refugee Agency that work remotely in hardship locations use Skype to connect with their families, who they may not see for weeks at a time.  Employees for emergency.lu, a global disaster relief organization supported by the government of Luxembourg, use Skype to coordinate with one another during global disasters. Cross-agency collaboration Always-on access for field workers Better citizen services
  24. 24. www.smartlync.be The State of Minnesota chose Lync to give its employees immediate access to one for information sharing — whether in-the-office or on-the-go. Benefits  Improved employee productivity with real-time presence, instant messaging and video chat  Improved mobility productivity and ability to collaborate on-the-go with Lync mobile Cross-agency collaboration “We believe Lync will have a significant impact on employee productivity because these real- time communication capabilities are new to the State.” — Tarek Tomes, Assistant Commissioner (OET) Better citizen services
  25. 25. www.smartlync.be The City of Mantua, Italy, chose Lync to replace its obsolete and expensive telecommunications infrastructure, and to promote better collaboration among city employees. Benefits  Improved productivity by enhancing collaboration among city employees with VoIP and instant messaging  Estimated cost savings of €315,000 ($431,000) per year in telecommunications expenses  Initial investment was expected to be recovered in approximately 18 months. Cross-agency collaboration Managing budget cuts
  26. 26. www.smartlync.be New Hanover County (NC) chose Lync to enable seamless communication among its agencies and compensate for reductions in its IT budget/staff. Benefits  Improved citizen service with better collaboration for Social Services, county police, etc.  Saved costs with teleworking  Reduced IT management; predictable budgeting; data recovery “Lync was so easy to roll out and adopt. Before we even had a chance to announce it, people saw the icon and started using it immediately—with no training.” — Leslie Chaney, Director of IT, New Hanover County Cross-agency collaboration Better citizen services Working from home
  27. 27. www.smartlync.be Estimated Economic Value of Lync, Skype all values estimated on per user, per year basis Provide Greater Access for Citizens Work from Almost Anywhere Improve Cross-Agency Communication Access to Millions of Citizens through Skype Cut telephony costs: $420-$700 Reduce carbon emissions: 37kg-100kg Lower real estate and facility costs: $590-$984 “We estimate we have reduced carbon emissions by more than 300 metric tons.” Vanessa Pantoja Ferzuli, Data Services Manager, SEMARNAT Reduce travel costs: $318-$530 The City of Mantua (Italy) estimates savings of €315,000 per year, of which 65% is for communications. “50% of our users responded that they would use audio conferencing to avoid travel twice per month. This … will save the organization about CHF4,800 per month.” Peter Schönthal, Head of IT, bfu Lync has helped the Argyll & Bute Council support the rationalization of office space, with savings of maintenance and leasing achieved through closing three offices. Next Step: Ask how a Business Value Assessment with Microsoft or a partner to help understand the impact to your organization Government
  28. 28. Lync benefits achieved around the worldBroader, better citizen services Social Services workers in New Hanover County (NC) use Lync to get immediate answers to questions while on customer calls. Increased information sharing The North Wales Police (UK) recently organized 17 different agencies on Lync to collaborate on severe weather plans. Cost savings The city of Mantua, Italy saves €315,000 (~$426,000) per year in telecommunication costs. Increased productivity Barack Obama’s 2012 presidential campaign enabled more than 2,000 campaigners to work anywhere in the US. Environmental benefits The city of Växjö, Sweden, reduced its carbon emissions by 330 metric tons from reduced employee travel.
  29. 29. www.smartlync.be Extending Unified Communications Reach Connecting with Others from Anywhere Sheryl in her home office at Contoso (Denver, CO, USA) John at his office at Contoso, (London, UK) Fabian, partner (Sao Paulo, Brazil) Lync-Lync Federation #1 Microsoft leads the UC market 90 of Fortune 100 companies have Lync Anne, small supplier (Singapore) Casey, customer (Tucson, AZ, USA) 300M Connected users Lync-Skype connectivity
  30. 30. www.smartlync.be Security with Lync and Skype Users own accounts and settings User-controlled privacy settings Communication modes are controlled by the user AE256 for signaling, Chat and media Personal archiving only Consumer application Enterprise design, interoperability and controls Accounts and licenses belong to business Allow Federation per user, group Control communication modes and domains by user, group Supports industry- standard encryption: TLS Signaling, sRTP Media (AES128) Data-retention policies set per user, group Authentication Access Control Authorization Encryption Compliance Lync-Skype Connectivity Extending your Business-to-Consumer scenarios more securely
  31. 31. Real impact for better government microsoft.com/ongovernment
  32. 32. The 2012 Digital Government Strategy aims to “enable the American people and an increasingly mobile workforce to access high-quality digital government information and services anywhere, anytime, on any device.” 92% % employees who believe a video strategy can save taxpayers money $8 billion $ productivity savings if just 50% of federal employees used video conferencing 55% % of federal workers who use smart devices for work bring their own 1.6 billion by 2016, more than 1.6 billion smart mobile devices will be purchased globally

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