How to reward customers, create a loyal fan base and transform your customers' experience
The way that we interact with customers has changed. The environment for businesses has transformed over recent years. Client expectations are higher and the level of transparency and involvement that many customers expect has been 'turned on its head'.
So, how do you reward and thank the very people who are keeping you in business and driving new business to you?
Rewards for Business is a new webinar, presented by the Australian Businesswomen's Network and sponsored by American Express.
During this webinar, we'll look at:
- Ideas to transform the client experience and blow the competition away
- Rewards programs that work (and which ones don't)
- The mechanics of fueling customer evangelism
- Simple ways to make a big impact
- Are all customers created equal? We'll take a look
- Why generosity is your secret weapon
- How today's business environment demands more from you
With real-life examples, we'll see how some of the world's great businesses are winning the hearts and minds of their customers, and how you can too.
Debra Templar, The Templar Group
(bio and pic coming Thursday)
Here details are here: http://www.thetemplargroup.com.au
Here's something to start with:
Debra Templar is one of Australia’s leading retail enthusiasts, keynote speakers and business coaches. She has an abundance of retail experience, including sales (retail and direct sales), management, merchandising, customer service, and so much more. Her articles and seminars are an inspiration to many, many retailers who work hard every day to build their businesses. She is a regular contributor to Australian Business Solutions, StartUp Smart Daily, and Greenworld.
Claire Kinsey, American Express
Zappos Speaker - Jenn Lim