Currently working in the hotel industry to pursue a career with HR

1. Suzette Villanueva-Colon
Miramar, FL 33027/ Cell: (954) 805-2832
Email: svill060@fiu.edu/www.linkedin.com/in/suzettevillanueva/en
EDUCATION
Florida International University, Miami, FL Chaplin School of Hospitality & Tourism Management
Bachelor of Science Degree in Hospitality Management August 2016 (expected graduation date)
Florida Atlantic University, Boca Raton, FL
Arts of Associates Degree August 2014
EXPERIENCE
W Fort Lauderdale, Fort Lauderdale Beach, FL January 2016-Present
Rooms Controller
 Responsible for overseeing the rooms from start to end of my day which include the following (i.e. VIP
rooms are ready before guest arrives, off market or out of order rooms are being watched each day,
guaranteed early arrivals are pre-registered in the system, loyal members are being upgraded fairly etc.).
 Execute a hotel of over 500 rooms, by staying in contact with the house keeping department making sure
rooms are ready on time or over see if a room is sitting on pending for too long.
 Manage to keep in contact with the sales department for any in coming groups.
 Ensure that our residential suites are maintaining revenue equally.
 Inquire any room moves or upgraded rooms
 Assessing with long term stays on making sure they are feeling right at home with their rooms.
W Fort Lauderdale, Fort Lauderdale Beach, FL August 2015-Present
Welcome Desk Agent
 Greeting guest with a friendly gesture and ensuring to get the best what we can offer for their stay at
check in or throughout their stay; Ensuring guest leaves our hotel in a satisfy manner in the best possible
way we can situate at check out.
 Collaborate with my co-workers to make sure our AM/PM checklist gets done such as: (processing
back-to-back reservations, leaving a zero balance from guest bill, making sure desk looks presentable,
going over the correct folios and service codes on guest reservation, and making sure there are no
discrepancies with rooms of housekeeping status to front desk status.
Aaron’s Catering, Miami, FL October 2014-December 2014
Captain
 Responsible for overseeing an event from start to end which include the following (i.e. table or stations
set up, organizing staff, and speed of food deliverance in a timely efficient manner).
 Execute an event of over 900 guest, by collecting information from my Sales Director 24 hours before
an event and arriving early to the venue to organize, familiarize, pre-plan, and arrange tasks before
servers and rental companies arrive.
ACTIVITIES
 South Beach Wine and Food Festival – February 2014 – Event Assistant & Banquet Assistant
ADDITIONAL INFORMATION
 Languages- Spanish, English
 Software Skills- Microsoft Office, and Social Media