Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

How to Be a Better Facilitator

134 views

Published on

Slides from Suzanne Morrison and Chris Downey's workshop at the Lean Agile Scotland Conference 2018

Published in: Engineering
  • Be the first to comment

  • Be the first to like this

How to Be a Better Facilitator

  1. 1. How to be a Better Facilitator Suzanne Morrison and Chris Downey
  2. 2. Intros
  3. 3. Introductions Chris Downey Suzanne Morrison https://www.linkedin.com/in/suzannem @SuzanneMorrison Agile Coach at Skyscanner https://www.linkedin.com/in/chris-downey @chrisjdowney Agile Coach at Kaizen Coaching * If you are interested in running a facilitation training workshop at your company please feel free to contact Chris Downey
  4. 4. Overview Overview • Facilitator Responsibilities • Preparation and Formats • Facilitator Skills • Body Language (yours and theirs!) • Managing the Climate • Encouraging participation and making it more inclusive for everyone PRACTISE, PRACTISE, PRACTISE!!
  5. 5. Modern Leadership
  6. 6. Lau-Tzu "A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.“ Lao-Tzu
  7. 7. Facilitator Responsibilities
  8. 8. Content v Process
  9. 9. Facilitator Responsibilities Sort the cards into two piles 1) Responsibilities that belong to the facilitator 2) Responsibilities that don’t belong to the facilitator.
  10. 10. Our answers
  11. 11. Preparing for a Session
  12. 12. Preparation Doing your homework Designing for flow Deciding on a Format
  13. 13. Choosing the Right Format Choosing the right Format
  14. 14. At the beginning of a session
  15. 15. Turn to the person next to you and discuss - What you thought was important from that topic (preparing for a session) - What things will you try going forwards?
  16. 16. Facilitator Skills
  17. 17. Rate yourself from 1-3 for each of these skills
  18. 18. Listening Level 1 – Internal Listening Level 2 – Listening to Understand Level 3 – Global Listening
  19. 19. Asking Questions Useful Questions Open / Closed Fact Finding Feeling finding “Magic Wand” Make that worse Exploring
  20. 20. Paraphrasing and Summarising Paraphrasing Saying something in your own words, without changing the meaning. “are you saying that…” Summarising Condensing the main points from the discussion in your own words
  21. 21. Exercise – reverse brainstorming Let’s Practise! Format : open facilitated discussion in table groups Topic : What makes a great facilitator (Reverse – what makes a terrible facilitator) Choose a Facilitator who will practise: • Listening • Asking questions • Summarising and paraphrasing
  22. 22. Staying Neutral
  23. 23. Managing the Climate
  24. 24. Facilitator body language Facilitator Body Language • The power of a smile • Your energy • Your hands
  25. 25. Participant body language Participant Body Language
  26. 26. Managing the Climate • Don’t underestimate the power of meeting norms • Choose your time wisely • Describe what you see without judgement • Be authentic
  27. 27. Managing the Climate Exercise Get into twos or threes Choose a scenario from below and discuss how to handle it 1) Jim is furiously typing away on his laptop and has not contributed to the meeting. 2) Tim and Susan are arguing with each other and going round and round in circles. 3) Bill and Ellie are having a side discussion in loud whispering voices. 4) Every time Sharon speaks she talks and talks and talks and everyone loses interest
  28. 28. Recording Ideas
  29. 29. Putting it All Together
  30. 30. Rotating Flipcharts Practical – Rotating Flipcharts - Quieter members of a group - Dominant people - Being inclusive for those online
  31. 31. Further Reading • 5 ways to listen better – Julian Treasure (TED Talk) • Facilitating with Ease - Ingrid Bens • The Definitive Book of Body Language – Allan & Barbara Pease • How to run a great workshop – Nikki Highmore Sims • Game Storming – Dave Gray and Sunni Brown • Agile Retrospectives – Esther Derby & Diana Larson • Non Violent Communication – Marshall B. Rosenberg • Effective Facilitation Do’s and Don’ts – Chuck Doran • Facilitation Patterns • Time to think Visual NoteTaking & Drawing • Why people believe they can’t draw – Graham Shaw(TED Talk) • Getting started with sketch notes – Sylvia Duckworth
  32. 32. Introductions Chris Downey Suzanne Morrison https://www.linkedin.com/in/suzannem @SuzanneMorrison Agile Coach at Skyscanner https://www.linkedin.com/in/chris-downey @chrisjdowney Agile Coach at Kaizen Coaching * If you are interested in running a facilitation training workshop at your company please feel free to contact Chris Downey
  33. 33. Any Questions?

×