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Sushil Salvi
E-Mail: Sushil.salvi80@rediffmail.com Mobile No: 9768806333
Sig Sigma Certified with an ability and interest ...
 Responsible for meeting the committed performance level for assigned accounts through providing
support for all the orga...
ACADEMIA
2009 Bachelors of Commerce, Mumbai University.
1998 Higher Secondary Certificate, Maharashtra Board
1996 Secondar...
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Sushil Salvi_ Resume

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Sushil Salvi_ Resume

  1. 1. Sushil Salvi E-Mail: Sushil.salvi80@rediffmail.com Mobile No: 9768806333 Sig Sigma Certified with an ability and interest to work in and organisation that helps me utilize and enhance my Continuous Improvement, Analytical, Interpersonal, People management and Business development skills. Corporate Experience: 10 years Designation: Business Analyst/Account Support II Company: NCR Corporations Pvt Ltd. Working period: September 2012-Present Roles and responsibilities:  Responsible for reporting performance against contracted Service Levels for all customers across the APAC region.  Responsible for all facets of customer reporting inclusive but not limited to the scheduled production of standard and customized operational reports as well as ad hoc operational reporting to assist Field Operations with problem analysis.  Utilize number of systems including but not limited to EDW, ADW, Gasper, D1, Oracle and MS Access to perform deep dive reporting and analysis to support the APAC business.  Attend customer meetings as well as initiate and drive projects on a region basis.  Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables  Work with NCR Services teams around the region to support the business  Provide customers and NCR associates with the required reporting.  Provide customer-specific analysis leading to improved service fidelity and customer profitability.  Understand NCR Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems.  Responsible for providing customer-specific analysis leading to improved service fidelity and customer profitability.  Analyze account-specific subcontractor performance and match to SLA requirements for compliance.  Perform analysis on all penalties for all NCR service delivery contracts subject to penalties.  Ensures successful design, development, and deployment of global services processes and related infrastructure Designation: Senior Associate Company: Wipro BPO Pvt Ltd. Working period: August 2007-September 2012 Roles and responsibilities:  Interacting with the Area Service Managers (ASM’s) based in countries of Asia Pacific Region like Australia, New Zealand etc. for their requirements of reports on daily, weekly, monthly and quarterly basis.  To escalate the critical matters to higher authority to take up necessary actions.  Provide in depth analysis to region heads to facilitate better service delivery and customer service.  Deep dive analysis on performance thereby providing areas of improvements.  Publishing weekly, monthly performance scorecard (Dashboards).  Ensure that solutions are consistent with the unit business operations, standard process, client commitments.  Ensuring high level of customer service with accurate reports and performance analysis.
  2. 2.  Responsible for meeting the committed performance level for assigned accounts through providing support for all the organizational functions involved.  Coordinate between several work systems and practices to ensure smooth work flow within the organization  Monitoring performance on a daily basis and suggesting quick improvement techniques.  Addressing various queries, issues raised by clients, handling escalated queries, disputes and resolving them within the turnaround time.  Ensuring delivery of standardized reports and data management as per the Service Level agreements. Designation: Underwriter Assistant Company: HDFC Insurance Co LTD. Working period: March 2006- August 2007 Roles and responsibilities:  Processing underwriters’ decisions in various applications & databases.  Conveying underwriters’ decisions to the branches across the country  Handling queries and conveying decisions.  Coordinating with the branches for sending the rate up letters with illustration.  Day to day updating of accepted proposals in the system. SKILLS SUMMARY  Sig Sixma Certified  Analytical Skills  People Management  Customer Relationship Management  Team Management  Presentation Skills  Training & Development  Continuous Improvement Skills  Problem Solving Skills  Team building  Forecasting  Communication Skills ACHIEVEMENTS  Completed a successful project of Green Belt in the current company, that has helped the Company to achieve $40000 more from their previous earning  Six Sigma Project “Job-Aid Spreading” which help in the saving of 339 man hours annually using the “Six Sigma Tools” like FMEA, Control Chart etc.  JDI Automation projects (Ledger Balancing) which helps in the saving of 200 man hours annually with the saving of 1.5 FTE’s released with the cost benefit of $27,000.00 PA.  JDI Automation projects (SRM A480) which helps in the saving of 550 man hours annually with the saving of 4 FTE’s released with the cost benefit of $72,000.00 PA.  Completed X serve Project for NCR Account Support.  Effectively Communicating in Teams  Techniques for Better Time Management
  3. 3. ACADEMIA 2009 Bachelors of Commerce, Mumbai University. 1998 Higher Secondary Certificate, Maharashtra Board 1996 Secondary School Certificate, Maharashtra Board COMPUTER PROFIENCY  Trained with SAP Interface and EDW tools.  Proficient in using Windows XP, MS- Word, Excel, MS- outlook, PowerPoint, Adobe Photoshop and Web mail.  EDW, CRM, Oracle Data base Tools.  Operating System: Windows 98/2000/2007, Windows NT. PERSONAL DETAILS Date of Birth : 02nd January, 1980 Address : 80/20, Sea- Shell, Gorai -1, Gorai road, Borivali west, Mumbai -400091 Languages Known : English, Marathi and Hindi.

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