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As museums and cultural institutions work to create more user-friendly products, we conduct research that sometimes ends up buried as we talk more about what was created. Whether it’s prototyping and testing along the way, or a summative evaluation of one project leading to changes for the next one, how do we learn from these findings?
Desi Gonzalez, The Andy Warhol Museum, Pittsburgh
Jenn Phillips-Bacher, Wellcome Collection, London
Susan Wigodner, The Field Museum, Chicago