Cisco Systems Case Study: Architecture Review Process— Improving the IT Portfolio Susan Bouchard Enterprise Architecture S...
Agenda <ul><li>Cisco Culture and History </li></ul><ul><li>Managing the IT Investment Portfolio </li></ul><ul><li>Architec...
Cisco Culture and History
The Other Guys Largest U.S. Foodservice Distributor
Cisco Systems: Worldwide Leader  in Networking for the Internet Cisco Products Power  the Internet Cisco Runs  Its Busines...
Cisco at Work—Corporate Culture
History of Cisco Systems 1998 1984 1986 1990 1994 2002 2003 2004 Started at Stanford IPO; 192 Employees End-to-End Solutio...
Managing the IT Investment Portfolio
Portfolio Management <ul><li>Portfolio Management  is the Process and Methodology for  Controlling and Optimizing  IT Inve...
Managing the IT Investment Portfolio Strategy Formulation Environmental Monitoring Value Management Implementation Managem...
Enterprise Strategy and Planning Business and  IT Strategy Undertaken to  Accomplish  Goal(s) 3–5 Year Goals Cisco Strateg...
Enterprise Program Management 3–5 Year Goals Cisco Strategy FY ’06 Initiatives Resource Allocation Cost and Risk  Control ...
Enterprise Architecture <ul><li>Process to transform  </li></ul><ul><ul><li>Current state into future state </li></ul></ul...
Four Focus Areas for  Enterprise Architecture  Transforming the  Business Standards and Governance Enterprise Alignment Cr...
Architecture Review Process
Architecture Review Process <ul><li>Architecture Review Process  is the Process and Methodology for  Evaluating and Improv...
Architecture Review Process ARP Website Functional Processes ID and  Assess Analysis Design Build Implement  SDLC/  PLC  S...
Partner Architecture Team  (PAT) Organization Infrastructure Global Shared Services and Running IT Enterprise Architecture...
Partner Architecture Team  (PAT) Engagement Self-Service Review (eReview) Team or  Cross-Functional Review PAT Members Eng...
Required for ARP Adoption <ul><li>Partners </li></ul><ul><ul><li>Partner Architecture Teams (PATs) and Project Managers (P...
Measure ARP Impact <ul><li>Engaged before Execute Commit </li></ul><ul><li>Review documented </li></ul><ul><li>Standard le...
Adoption Challenges <ul><li>Resource commitment and early engagement </li></ul><ul><li>Review documentation quality  </li>...
Architecture Review Process Improvement
Problem Statement <ul><li>Redundant engagements/questions take time </li></ul><ul><li>Answers are not readily available fo...
EA Action Plan <ul><li>Identify key ARP steps and improvement goals  </li></ul><ul><li>Improve architecture documentation ...
Key ARP Steps and Improvement Goals <ul><li>Planning </li></ul><ul><ul><li>Align engagement activities and engage early  <...
Improve Architecture Documentation B Are the business requirements for your project still pending analysis? A Will your pr...
Value Case <ul><li>Eliminates redundant questions </li></ul><ul><ul><li>Saves PM time </li></ul></ul><ul><li>Provides read...
Alignment Metrics # and Size of Transaction Databases % Projects Using Single-Source-of-Truth (SSOT) Data Data Management ...
Improving the IT Portfolio
Impact of ARP on IT Portfolio <ul><li>PATs halt projects having no business owner </li></ul><ul><li>PAT expertise helps sp...
Next Steps <ul><li>Establish PAT Community  of Practice </li></ul><ul><li>Consolidate/publish Standards and Best Practices...
Q and A
 
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Cisco Systems Case Study: The Architecture Review Process Improving the IT Portfolio

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Enterprise Architectures Conference, Las Vegas, 26 Oct 2005

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Cisco Systems Case Study: The Architecture Review Process Improving the IT Portfolio

  1. 1. Cisco Systems Case Study: Architecture Review Process— Improving the IT Portfolio Susan Bouchard Enterprise Architecture Standards and Governance
  2. 2. Agenda <ul><li>Cisco Culture and History </li></ul><ul><li>Managing the IT Investment Portfolio </li></ul><ul><li>Architecture Review Process </li></ul><ul><li>Architecture Review Process Improvement </li></ul><ul><li>Improving the IT Portfolio </li></ul>
  3. 3. Cisco Culture and History
  4. 4. The Other Guys Largest U.S. Foodservice Distributor
  5. 5. Cisco Systems: Worldwide Leader in Networking for the Internet Cisco Products Power the Internet Cisco Runs Its Business on the Internet
  6. 6. Cisco at Work—Corporate Culture
  7. 7. History of Cisco Systems 1998 1984 1986 1990 1994 2002 2003 2004 Started at Stanford IPO; 192 Employees End-to-End Solutions Provider Cisco Routers Power the Internet; LAN/WAN Switching, Remote Access #1 Communications Equipment Supplier Shipped First Router $18.9 Billion Revenue; 34,000 Employees; IP Telephony, Security, Wireless, Networked Home Cisco’s 20 th Anniversary New Cisco CRS-1 Carrier Routing System $22 Billion Revenue 2005 37,000 Employees; 120 Locations Worldwide
  8. 8. Managing the IT Investment Portfolio
  9. 9. Portfolio Management <ul><li>Portfolio Management is the Process and Methodology for Controlling and Optimizing IT Investments to Reduce Duplication, Increase Productivity, and Deliver Value to the Business </li></ul>
  10. 10. Managing the IT Investment Portfolio Strategy Formulation Environmental Monitoring Value Management Implementation Management Architecture Planning Infrastructure Planning Gap Analysis Risk Management Project Resourcing Project Monitoring Migration Planning Enterprise Strategy and Planning Integrate Business and IT Strategy and Planning Implement Enterprise Transformation through Key Programs/Projects Provide the Technology Roadmap for the Enterprise Technology Assessment Investment Portfolio Enterprise Program Management Enterprise Architecture Through Key Integrated Processes Focused on Creating Business Value Adapted from Paras, G. & Buchanan, R. Chair Address: Enterprise Architecture is Growing Up. In Proc. Enterprise Architectures Conference (Phoenix, AZ Nov 2003), 11.
  11. 11. Enterprise Strategy and Planning Business and IT Strategy Undertaken to Accomplish Goal(s) 3–5 Year Goals Cisco Strategy FY’06 Initiatives A Series of Plans and Initiatives
  12. 12. Enterprise Program Management 3–5 Year Goals Cisco Strategy FY ’06 Initiatives Resource Allocation Cost and Risk Control Program and Project Alignment Holistic Program and Project Coordination Process Management Value Management Human Resource Management
  13. 13. Enterprise Architecture <ul><li>Process to transform </li></ul><ul><ul><li>Current state into future state </li></ul></ul><ul><li>Drive alignment </li></ul><ul><ul><li>Business and technical architecture </li></ul></ul><ul><li>Increase agility </li></ul><ul><ul><li>Flexibility to meet business requirements </li></ul></ul>Threat Opportunity New Requirement
  14. 14. Four Focus Areas for Enterprise Architecture Transforming the Business Standards and Governance Enterprise Alignment Cross-Process Integration Data and Information
  15. 15. Architecture Review Process
  16. 16. Architecture Review Process <ul><li>Architecture Review Process is the Process and Methodology for Evaluating and Improving IT Investments to Reduce Duplication, Increase Productivity, and Deliver Value to the Business, Day-to-Day as Projects Move Through the Lifecycle </li></ul>
  17. 17. Architecture Review Process ARP Website Functional Processes ID and Assess Analysis Design Build Implement SDLC/ PLC Stages: Concept Commit Execute Commit Design Review Readiness Review Post Project Assessment Customer Advocacy Sales Manufacturing = Architecture Team Engagement with Project Team 2003 2004-2005 SDLC/PLC = Software Development/Project Lifecycle ID and Assess Analysis Design Build Implement SDLC/ PLC Stages: Concept Commit Execute Commit Design Review Readiness Review Post Project Assessment Review Steps: Business Engagement Invitation PAT Engagement Invitation 1. PAT Engagement 2. PAT Pre-EC Review(s) 3. PAT Architecture Review 4. PAT Design Review 5. PAT Build Review 6. PAT Pre-Readiness Review 7. PAT Post- Implementation Review Iterate Steps, as Required Enterprise Process Recommended Step
  18. 18. Partner Architecture Team (PAT) Organization Infrastructure Global Shared Services and Running IT Enterprise Architecture Enterprise Data Mgmt Oracle Customer Advocacy Issue to Resolution Customer Support Manufacturing Forecast to Delivery Supply Chain Siebel Sales Marketing Channels Market to Sell Customer & Partner Data Customer Service/ Finance ERP Oracle Quote to Cash B2B Customer Txn Agile Chief Development Office Idea to Offering Quality PeopleSoft Human Resources Hire to Retire Employee Services Cisco University L1 Process Function Arch Lead Release Mgmt
  19. 19. Partner Architecture Team (PAT) Engagement Self-Service Review (eReview) Team or Cross-Functional Review PAT Members Engagement Q&A Determine Review Type and Level of Involvement Project Manager Outcome Engagement Review Type PAT will work with Project Team, providing technical expertise throughout project lifecycle Medium-Touch Team Review (TR) Project Team will use automated eReview tool to obtain architecture assessment/recommendation report Low-Touch Self-Service Review (SSR) PAT members from affected functional areas will work with Project Team, providing technical expertise throughout project lifecycle High-Touch Cross-Functional Review (XFR)
  20. 20. Required for ARP Adoption <ul><li>Partners </li></ul><ul><ul><li>Partner Architecture Teams (PATs) and Project Managers (PMs) </li></ul></ul><ul><li>Patterns </li></ul><ul><ul><li>Standards, Best Practices and Target Architecture </li></ul></ul><ul><li>Portfolio </li></ul><ul><ul><li>Projects for Review </li></ul></ul><ul><li>Plan </li></ul><ul><ul><li>Schedule of Reviews </li></ul></ul>
  21. 21. Measure ARP Impact <ul><li>Engaged before Execute Commit </li></ul><ul><li>Review documented </li></ul><ul><li>Standard leveraged or reused </li></ul><ul><li>Redundancy eliminated </li></ul><ul><li>Recommendation followed </li></ul>
  22. 22. Adoption Challenges <ul><li>Resource commitment and early engagement </li></ul><ul><li>Review documentation quality </li></ul><ul><li>Constant evolution of technology standards </li></ul><ul><li>Support to mature process and measure impact </li></ul>
  23. 23. Architecture Review Process Improvement
  24. 24. Problem Statement <ul><li>Redundant engagements/questions take time </li></ul><ul><li>Answers are not readily available for shared access </li></ul><ul><li>Architecture decisions are not well-documented </li></ul><ul><li>Engagements often occur too late in PLC for effect </li></ul><ul><li>This problem impacts PMs, PATs, EA and the Business </li></ul>PMs Answer Many Architecture-Related Questions to Obtain Resources and Pass Project Lifecycle (PLC) Gates
  25. 25. EA Action Plan <ul><li>Identify key ARP steps and improvement goals </li></ul><ul><li>Improve architecture documentation </li></ul><ul><li>Provide value case for adoption </li></ul><ul><li>Identify and gather alignment metrics </li></ul>ARP Adoption
  26. 26. Key ARP Steps and Improvement Goals <ul><li>Planning </li></ul><ul><ul><li>Align engagement activities and engage early </li></ul></ul><ul><ul><li>Reduce touch points for the project team </li></ul></ul><ul><li>Development </li></ul><ul><ul><li>Record architecture history in a common format </li></ul></ul><ul><ul><li>Gather standards compliance metrics </li></ul></ul><ul><li>Operation </li></ul><ul><ul><li>Audit to confirm recommendations followed </li></ul></ul><ul><ul><li>Gather lessons learned to improve quality </li></ul></ul>
  27. 27. Improve Architecture Documentation B Are the business requirements for your project still pending analysis? A Will your project use a third-party vendor solution? D Will your solution require a new database, DB schema, or significant DBA work? I Will your project depend on any new or non-standard Infrastructure environment? Plan Portfolio and Create Roadmap Develop Strategy Planning Development End of Life Operation Project Profile ? ? ? B Will your project's User Interface be non-standard compared to CEC/CCO standards? A Does the presentation layer need a plug-in to function? D Does your project require direct access to data? I Did this project require an InfoSec audit? B Have the Business processes been documented? A Are you meeting the Service Level Agreement (SLA) for the application? D Was the database sizing estimated correctly? I Did this project follow all the recommended technology standards? Project Profile Enables Architecture-Related Information about the Project to be Assessed Throughout the PLC and Beyond Stage 1 ID and Assess Stage 2 Analysis Stage 3 Design Stage 4 Build Stage 5 Implement Stage 6 Support and Maintain Concept Commit Execute Commit Design Review Readiness Review Post Project Assessment      Architecture Domains: B = Business A = Application D = Data I = Infrastructure, InfoSec, or Integration Business Commit 
  28. 28. Value Case <ul><li>Eliminates redundant questions </li></ul><ul><ul><li>Saves PM time </li></ul></ul><ul><li>Provides ready access to answers </li></ul><ul><ul><li>Saves PAT time </li></ul></ul><ul><li>Improves architecture documentation </li></ul><ul><ul><li>Improves EA results </li></ul></ul><ul><li>Facilitates earlier engagement </li></ul><ul><ul><li>Improves Business results </li></ul></ul>Project Profile Consolidates Questions/Answers
  29. 29. Alignment Metrics # and Size of Transaction Databases % Projects Using Single-Source-of-Truth (SSOT) Data Data Management # Reusable Business and IT Services Created # Reusable Business and IT Services Consumed Reuse of Business and IT Services % Projects Doing Architecture Reviews % Projects Leveraging Standards Adherence to Principles, Policies and Standards Time to Implement Business Capability Business Agility % Projects Aligned to Business and IT Architecture Roadmaps % Business Capabilities Realized in Target State Alignment of Business and IT Architecture Roadmaps Planned Measure Architecture Alignment Lever
  30. 30. Improving the IT Portfolio
  31. 31. Impact of ARP on IT Portfolio <ul><li>PATs halt projects having no business owner </li></ul><ul><li>PAT expertise helps speed and improve delivery </li></ul><ul><li>Team proficiency increases by working with experts </li></ul><ul><li>Teams aware of and leverage more standards </li></ul>
  32. 32. Next Steps <ul><li>Establish PAT Community of Practice </li></ul><ul><li>Consolidate/publish Standards and Best Practices </li></ul><ul><li>Continue to drive ARP Adoption </li></ul><ul><li>Collect and report Architecture Alignment Metrics </li></ul><ul><li>Communicate and acknowledge good behavior </li></ul>
  33. 33. Q and A

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