TAM Airlines & SurveyMonkey

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Learn how TAM Airlines boosted employee satisfaction with SurveyMonkey Enterprise! Learn more at www.surveymonkey.com/enterprise.

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TAM Airlines & SurveyMonkey

  1. 1. 1| Employee Engagement Case Study
  2. 2. 2| Employee Engagement Case Study Boosting employee satisfaction with regular surveysEmployee feedback helps TAM Airlines continually improve the workplace and understand what staff needs to succeed. TAM Airlines is Brazil’s largest airline by market share with 28,000 employees. Surveys gather feedback from trainees, job candidates, and exiting employees. Class feedback surveys motivate instructors to improve the course material. Online surveys replaced paper surveys, which were slow to process and prone to errors.
  3. 3. 3| Employee Engagement Case Study Feedback surveys increase productivity and employee engagement Online surveys allow for rapid changes and immediate results After attendees rate training as too basic, instructors remove unneeded training and shorten classes from three days to two. Managers no longer start meetings past 4pm, after surveys show that employees don’t like staying late at work. Survey results indicate that office space updates are a high priority, so TAM Airlines invests massively in renovations. Improve trainings Avoid late hours Update office space
  4. 4. 4| Employee Engagement Case Study Listening to employees while saving time and money Thousands of employees supply feedback online, eliminating time- consuming paper surveys. Surveys reveal employee concerns TAM Airlines never would have identified on its own. Frequent surveying helps HR managers find ways to improve processes such as exit interviews. “Making TAM Airlines a great place to work is one of our primary goals, and SurveyMonkey helps us uncover how we can make the workplace experience even better for our employees.” Marcelo Nobrega, Vice President of Human Resources, TAM Airlines
  5. 5. Learn more about how SurveyMonkey Enterprise can help your entire team make smarter decisions. www.surveymonkey.com/enterprise

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