2| Employee Engagement Case Study
Boosting employee satisfaction with regular
surveysEmployee feedback helps TAM Airlines continually improve the
workplace and understand what staff needs to succeed.
TAM Airlines is Brazil’s largest airline by market
share with 28,000 employees.
Surveys gather feedback from trainees, job
candidates, and exiting employees.
Class feedback surveys motivate instructors to
improve the course material.
Online surveys replaced paper surveys, which
were slow to process and prone to errors.
3| Employee Engagement Case Study
Feedback surveys increase productivity and
Online surveys allow for rapid changes and immediate results
After attendees rate
training as too basic,
unneeded training and
shorten classes from
three days to two.
Managers no longer
start meetings past
4pm, after surveys
show that employees
don’t like staying late at
Survey results indicate
that office space
updates are a high
priority, so TAM Airlines
invests massively in
Improve trainings Avoid late hours Update office space
4| Employee Engagement Case Study
Listening to employees while saving time
Thousands of employees supply
feedback online, eliminating time-
consuming paper surveys.
Surveys reveal employee concerns TAM
Airlines never would have identified on
Frequent surveying helps HR managers
find ways to improve processes such as
“Making TAM Airlines a
great place to work is one
of our primary goals, and
SurveyMonkey helps us
uncover how we can make
the workplace experience
even better for our
Vice President of Human
Resources, TAM Airlines
Learn more about how SurveyMonkey
Enterprise can help your entire team
make smarter decisions.