Online	Payments1	/	27Q1	What	payment	methods	have	youused	to	make	online	purchaseswithin	the	past	year?Answered:	312	 Skip...
Online	Payments2	/	2750% 250% 250% 20% 0Q2	What	are	your	primary	reasonsfor	not	shopping	online?Answered:	4	 Skipped:	3080...
Online	Payments3	/	2754.90% 16823.86% 7318.95% 580% 01.63% 50.65% 2Q3	What	is	your	preferred	method	ofpayment	for	making	o...
Online	Payments4	/	2772.55% 22253.92% 16537.25% 11431.05% 954.90% 15Q4	Why	is	this	your	prefered	methodof	payment?	(Please...
Online	Payments5	/	2745.24% 7613.69% 237.14% 1216.67% 2817.26% 290% 0Q5	If	Credit	Card	is	your	preferredmethod,	do	you	hav...
Online	Payments6	/	2770.83% 11929.17% 49Q6	Do	you	use	your	rewards	cardwhen	purchasing	online?Answered:	168	 Skipped:	1440...
Online	Payments7	/	2726.89% 323.36% 432.77% 392.52% 332.77% 391.68% 2Q7	What	is	your	preferred	cardsreward	program?Answere...
Online	Payments8	/	2733.13% 5444.79% 7322.09% 36Q8	Do	you	ever	consider	the	costthe	merchant	pays	to	process	yourpayment?A...
Online	Payments9	/	2757.06% 9336.81% 606.13% 10Q9	Are	you	aware	that	each	onlinepayment	method	has	a	costassociated	with	i...
Online	Payments10	/	27100% 161100% 161100% 161Q10	Please	list	the	top	three	placesto	which	you	make	onlinepayments/purchas...
Online	Payments11	/	2762.73% 10135.40% 571.86% 3Q11	Have	you	ever	purchased	anauto-recurring	subscription?(Netflix,	Audibl...
Online	Payments12	/	2760.25% 976.21% 100.62% 12.48% 430.43% 49Q12	When	purchasing	auto-recurring	subscriptions	whatpayment...
Online	Payments13	/	27Q13	What	online	subscriptions	doyou	currently	use	(or	currentlysubscribed	to)?Answered:	161	 Skipped...
Online	Payments14	/	2730.26% 9269.74% 212Q14	Does	the	price	of	a	good	havean	influence	on	the	type	of	paymentmethod	you	us...
Online	Payments15	/	2711.51% 359.54% 2912.83% 393.29% 100.33% 13.29% 1048.36% 14710.86% 33Q15	At	what	price	point	would	yo...
Online	Payments16	/	2726.95% 8369.48% 2143.57% 11Q16	Do	you	make	purchases	on	yourmobile	phone?Answered:	308	 Skipped:	40%...
Online	Payments17	/	2775.90% 6324.10% 20Q17	If	so,	do	you	use	a	paymentmethod	other	than	your	credit	ordebit	card	to	make	...
Online	Payments18	/	2765.06% 5444.58% 3774.70% 624.82% 4Q18	What	type	of	purchases	do	youmake	on	your	mobile	phone?Answere...
Online	Payments19	/	2729.55% 9170.45% 217Q19	Do	you	make	online	purchasesor	purchases	from	internet	basedmerchants	on	beha...
Online	Payments20	/	2777.78% 7013.33% 1215.56% 142.22% 214.44% 132.22% 2Q20	If	yes,	what	payment	methodsdo	you	most	often	...
Online	Payments21	/	27Q21	For	what	reasons	do	you	usethe	above	payment	methods	overother	payment	methods	to	makeonline	pur...
Online	Payments22	/	2751.25% 4125% 203.75% 318.75% 151.25% 1Q22	If	credit	or	debit	card,	whatcard	brand	do	you	use	most	of...
Online	Payments23	/	2749.84% 15350.16% 154Q23	GenderAnswered:	307	 Skipped:	50% 20% 40% 60% 80% 100%MaleFemaleMaleFemaleTo...
Online	Payments24	/	270% 015.31% 4721.17% 6532.57% 10030.94% 95Q24	AgeAnswered:	307	 Skipped:	50% 20% 40% 60% 80% 100%<	18...
Online	Payments25	/	2713.70% 4015.41% 4532.19% 9418.15% 5320.55% 60Q25	Household	IncomeAnswered:	292	 Skipped:	200% 20% 40...
Online	Payments26	/	272.61% 89.12% 2828.01% 8633.88% 10426.38% 81Q26	EducationAnswered:	307	 Skipped:	50% 20% 40% 60% 80% ...
Online	Payments27	/	277.19% 2212.42% 3815.03% 466.86% 2113.73% 423.92% 1210.13% 318.50% 2622.22% 68Q27	Location	(Census	Re...
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How Do Consumers Feel About Online Payments?

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How Do Consumers Feel About Online Payments?

  1. 1. Online Payments1 / 27Q1 What payment methods have youused to make online purchaseswithin the past year?Answered: 312 Skipped: 00% 20% 40% 60% 80% 100%Credit CardDebit CardPayPalElectronicCheckI dont shoponline86.22%49.04%49.36%12.50%1.28%
  2. 2. Online Payments2 / 2750% 250% 250% 20% 0Q2 What are your primary reasonsfor not shopping online?Answered: 4 Skipped: 3080% 20% 40% 60% 80% 100%SecurityconcernsDo not haveaccess toonline...Prefershopping atphysical...Other (pleasespecify)Security concernsDo not have access to online payment methodsPrefer shopping at physical locationsOther (please specify)Total Respondents: Total Respondents: 44Answer Choices Responses
  3. 3. Online Payments3 / 2754.90% 16823.86% 7318.95% 580% 01.63% 50.65% 2Q3 What is your preferred method ofpayment for making onlinepurchases?Answered: 306 Skipped: 60% 20% 40% 60% 80% 100%Credit CardDebit CardPayPalBillMeLaterElectronicCheckOther (pleasespecify)Credit CardDebit CardPayPalBillMeLaterElectronic CheckOther (please specify)TotalTotal 306306Answer Choices Responses
  4. 4. Online Payments4 / 2772.55% 22253.92% 16537.25% 11431.05% 954.90% 15Q4 Why is this your prefered methodof payment? (Please select all thatapply)Answered: 306 Skipped: 60% 20% 40% 60% 80% 100%ConvenienceFraudProtectionRewardsFamiliarityOther (pleasespecify)ConvenienceFraud ProtectionRewardsFamiliarityOther (please specify)Total Respondents: Total Respondents: 306306Answer Choices Responses
  5. 5. Online Payments5 / 2745.24% 7613.69% 237.14% 1216.67% 2817.26% 290% 0Q5 If Credit Card is your preferredmethod, do you have a brandpreference? If so, what is your brandpreference?Answered: 168 Skipped: 1440% 20% 40% 60% 80% 100%VISAMasterCardDiscoverAmericanExpressI dont havea brandpreferenceOther (pleasespecify)VISAMasterCardDiscoverAmerican ExpressI dont have a brand preferenceOther (please specify)TotalTotal 168168Answer Choices Responses
  6. 6. Online Payments6 / 2770.83% 11929.17% 49Q6 Do you use your rewards cardwhen purchasing online?Answered: 168 Skipped: 1440% 20% 40% 60% 80% 100%YesNoYesNoTotalTotal 168168Answer Choices Responses
  7. 7. Online Payments7 / 2726.89% 323.36% 432.77% 392.52% 332.77% 391.68% 2Q7 What is your preferred cardsreward program?Answered: 119 Skipped: 1930% 20% 40% 60% 80% 100%MilesHotelPointsGasCashOther (pleasespecify)MilesHotelPointsGasCashOther (please specify)TotalTotal 119119Answer Choices Responses
  8. 8. Online Payments8 / 2733.13% 5444.79% 7322.09% 36Q8 Do you ever consider the costthe merchant pays to process yourpayment?Answered: 163 Skipped: 1490% 20% 40% 60% 80% 100%YesNoSometimesYesNoSometimesTotalTotal 163163Answer Choices Responses
  9. 9. Online Payments9 / 2757.06% 9336.81% 606.13% 10Q9 Are you aware that each onlinepayment method has a costassociated with it that is paid by theentity accepting payment?Answered: 163 Skipped: 1490% 20% 40% 60% 80% 100%Yes, I have agood idea ofthe costs...Yes, but I donot have agood idea ...No I was notawareYes, I have a good idea of the costs associated with eachpaymentYes, but I do not have a good idea of the costs associatedwith each paymentNo I was not awareTotalTotal 163163Answer Choices Responses
  10. 10. Online Payments10 / 27100% 161100% 161100% 161Q10 Please list the top three placesto which you make onlinepayments/purchases at:Answered: 161 Skipped: 1511.2.3.Total Respondents: Total Respondents: 161161Answer Choices Responses
  11. 11. Online Payments11 / 2762.73% 10135.40% 571.86% 3Q11 Have you ever purchased anauto-recurring subscription?(Netflix, Audible, NYTimes, etc.)Answered: 161 Skipped: 1510% 20% 40% 60% 80% 100%YesNoNot sureYesNoNot sureTotalTotal 161161Answer Choices Responses
  12. 12. Online Payments12 / 2760.25% 976.21% 100.62% 12.48% 430.43% 49Q12 When purchasing auto-recurring subscriptions whatpayment method do you prefer touse?Answered: 161 Skipped: 1510% 20% 40% 60% 80% 100%Credit CardDebit CardPayPalElectronicCheckNo Preference60.25%6.21%0.62%2.48%30.43%Credit CardDebit CardPayPalElectronic CheckNo PreferenceTotalTotal 161161Other (please specify) Other (please specify) (( 13 13 ))Answer Choices Responses
  13. 13. Online Payments13 / 27Q13 What online subscriptions doyou currently use (or currentlysubscribed to)?Answered: 161 Skipped: 151
  14. 14. Online Payments14 / 2730.26% 9269.74% 212Q14 Does the price of a good havean influence on the type of paymentmethod you use to purchase online?Answered: 304 Skipped: 80% 20% 40% 60% 80% 100%YesNoYesNoTotalTotal 304304Answer Choices Responses
  15. 15. Online Payments15 / 2711.51% 359.54% 2912.83% 393.29% 100.33% 13.29% 1048.36% 14710.86% 33Q15 At what price point would youuse a credit card in place of anotherpayment method?Answered: 304 Skipped: 80% 20% 40% 60% 80% 100%More than $50More than$100More than$200Less than $50Less than$100Less than$200I only usecredit cardswhen...I don’t usemy creditcard when...More than $50More than $100More than $200Less than $50Less than $100Less than $200I only use credit cards when purchasing online for anypurchase amountI don’t use my credit card when making online purchasesTotalTotal 304304Answer Choices Responses
  16. 16. Online Payments16 / 2726.95% 8369.48% 2143.57% 11Q16 Do you make purchases on yourmobile phone?Answered: 308 Skipped: 40% 20% 40% 60% 80% 100%YesNoI dont havea mobilephoneYesNoI dont have a mobile phoneTotalTotal 308308Answer Choices Responses
  17. 17. Online Payments17 / 2775.90% 6324.10% 20Q17 If so, do you use a paymentmethod other than your credit ordebit card to make a purchase?Answered: 83 Skipped: 2290% 20% 40% 60% 80% 100%NoYes, I use:NoYes, I use:TotalTotal 8383Answer Choices Responses
  18. 18. Online Payments18 / 2765.06% 5444.58% 3774.70% 624.82% 4Q18 What type of purchases do youmake on your mobile phone?Answered: 83 Skipped: 2290% 20% 40% 60% 80% 100%In-apppurchasesDigital goodsOnlineShoppingOther (pleasespecify)In-app purchasesDigital goodsOnline ShoppingOther (please specify)Total Respondents: Total Respondents: 8383Answer Choices Responses
  19. 19. Online Payments19 / 2729.55% 9170.45% 217Q19 Do you make online purchasesor purchases from internet basedmerchants on behalf of yourbusiness/employer?Answered: 308 Skipped: 40% 20% 40% 60% 80% 100%YesNoYesNoTotalTotal 308308Answer Choices Responses
  20. 20. Online Payments20 / 2777.78% 7013.33% 1215.56% 142.22% 214.44% 132.22% 2Q20 If yes, what payment methodsdo you most often use to makethose purchases?Answered: 90 Skipped: 2220% 20% 40% 60% 80% 100%Credit CardDebit CardPayPalElectronicCheckInvoiceOther (pleasespecify)77.78%13.33%15.56%2.22%14.44%2.22%Credit CardDebit CardPayPalElectronic CheckInvoiceOther (please specify)Total Respondents: Total Respondents: 9090Answer Choices Responses
  21. 21. Online Payments21 / 27Q21 For what reasons do you usethe above payment methods overother payment methods to makeonline purchases for yourbusiness/employer?Answered: 90 Skipped: 222
  22. 22. Online Payments22 / 2751.25% 4125% 203.75% 318.75% 151.25% 1Q22 If credit or debit card, whatcard brand do you use most often tomake purchase on behalf of yourbusiness/employer?Answered: 80 Skipped: 2320% 20% 40% 60% 80% 100%VISAMasterCardDiscoverAmericanExpressOther (pleasespecify)VISAMasterCardDiscoverAmerican ExpressOther (please specify)TotalTotal 8080Answer Choices Responses
  23. 23. Online Payments23 / 2749.84% 15350.16% 154Q23 GenderAnswered: 307 Skipped: 50% 20% 40% 60% 80% 100%MaleFemaleMaleFemaleTotalTotal 307307Answer Choices Responses
  24. 24. Online Payments24 / 270% 015.31% 4721.17% 6532.57% 10030.94% 95Q24 AgeAnswered: 307 Skipped: 50% 20% 40% 60% 80% 100%< 1818-2930-4445-60> 60< 1818-2930-4445-60> 60TotalTotal 307307Answer Choices Responses
  25. 25. Online Payments25 / 2713.70% 4015.41% 4532.19% 9418.15% 5320.55% 60Q25 Household IncomeAnswered: 292 Skipped: 200% 20% 40% 60% 80% 100%$0 - $24,999$25,000 -$49,999$50,000 -$99,999$100,000 -$149,999$150,000+$0 - $24,999$25,000 - $49,999$50,000 - $99,999$100,000 - $149,999$150,000+TotalTotal 292292Answer Choices Responses
  26. 26. Online Payments26 / 272.61% 89.12% 2828.01% 8633.88% 10426.38% 81Q26 EducationAnswered: 307 Skipped: 50% 20% 40% 60% 80% 100%Less thanhigh schooldegreeHigh schooldegreeSome collegeAssociate orbachelordegreeGraduatedegreeLess than high school degreeHigh school degreeSome collegeAssociate or bachelor degreeGraduate degreeTotalTotal 307307Answer Choices Responses
  27. 27. Online Payments27 / 277.19% 2212.42% 3815.03% 466.86% 2113.73% 423.92% 1210.13% 318.50% 2622.22% 68Q27 Location (Census Region)Answered: 306 Skipped: 60% 20% 40% 60% 80% 100%New EnglandMiddleAtlanticEast NorthCentralWest NorthCentralSouthAtlanticEast SouthCentralWest SouthCentralMountainPacificNew EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountainPacificTotalTotal 306306Answer Choices Responses

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