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This white paper introduces Interactive Workflows and how using Surado CRM Interactive Workflows can
increase efficiency, standardize processes, reduce costs and increase return on investment. The key is to understand
your customer, your products and services, your business processes and how Interactive Workflow management
tools can be used to maximize customer satisfaction. This paper will give you an overview of workflows,
how Surado CRM Interactive Workflows differ from traditional workflows, options available and best practices
to deploy workflows.