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Emily
Triplett Lentz
Help Scout
Clearing the path:
career tracks in
customer support
SUPCONF NYC 2016
People Leadership
(Management)
Domain Leadership
(Specialist)
Frontline Support
Grow your
support career as
a people leader
• C-Suite customer-related positions = corresponding
opportunities downstream
...
People Leadership
(Management)
Domain Leadership
(Specialist)
Frontline Support
Grow your
support career as
a domain leader
• Think in terms of your resume
• Specialize! Develop and hone a skill in a pa...
helpscout.net/customer-support-career/
Building Your
Career in Customer
Support
@emilytlentz
emily@helpscout.com

CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ
CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ
CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ
CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ
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CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ

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CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ

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CLEARING THE PATH: CAREER TRACKS IN CUSTOMER SUPPORT - EMILY TRIPLETT LENTZ

  1. 1. Emily Triplett Lentz Help Scout Clearing the path: career tracks in customer support SUPCONF NYC 2016
  2. 2. People Leadership (Management) Domain Leadership (Specialist) Frontline Support
  3. 3. Grow your support career as a people leader • C-Suite customer-related positions = corresponding opportunities downstream • Find and talk to support leaders about their paths • Getting in with a growing company is one way to accelerate growth on a management track
  4. 4. People Leadership (Management) Domain Leadership (Specialist) Frontline Support
  5. 5. Grow your support career as a domain leader • Think in terms of your resume • Specialize! Develop and hone a skill in a particular area • Consider training and mentoring • Build a profile
  6. 6. helpscout.net/customer-support-career/ Building Your Career in Customer Support
  7. 7. @emilytlentz emily@helpscout.com


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