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Superfast Business - Introduction to the cloud 2014 (


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Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.

The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.

Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.

t: 0845 603 8593

Published in: Business
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Superfast Business - Introduction to the cloud 2014 (

  1. 1. Serco Internal Introduction to the Cloud Kate Doodson Cosmic @cosmickated
  2. 2. Serco Internal What is superfast business? • Superfast Business is a European Funded programme of fully funded business support for SMEs • Delivered by Peninsula Enterprise, working with the Local Authorities & Connecting Devon & Somerset broadband rollout project
  3. 3. Serco Internal • Business advice and specialist support to help growth businesses maximise the opportunities of Superfast Broadband and associated technologies. • Benefits for businesses can include:  Competitive advantage through take-up and exploitation of SFBB  Increased productivity  Improve access to new markets and business opportunities  Increase competitive advantage for businesses in rural locations  More flexible and environmentally friendly working practices  Increased opportunity for innovation  Efficiency and timesaving • Eligibility criteria apply to businesses accessing the service Superfast Business Support
  4. 4. Serco Internal The Connectivity “Revolution”
  5. 5. Support Available – 12 hours of support
  6. 6. Serco Internal 1. Register on our website (which incorporates the Knowledge Hub). to unlock access to a range of resources and materials 2. Check your eligbility 3. Let us know what areas of ICT and technology you might be interested in 4. Talk to our Client Relationship Co-ordinator to check your eligibility and arrange an appointment with one of our dedicated Business Advisers Next Steps Developing an ICT strategy Developing your ICT network/ infrastructure Engaging new and existing customers Collaboration Client Relationship Management Systems Flexible working Moving your business to the Cloud Business Continuity
  7. 7. Serco Internal NwKQQ
  8. 8. Serco Internal • • twitter @superfastbiz • Facebook • join our LinkedIn group 'Superfast Business SW' • • 0845 603 8593 Stay up to date
  9. 9. Serco Internal Introduction to the Cloud Kate Doodson Cosmic @cosmickated
  10. 10. Serco Internal Why now? • Is not new…. – Growth of mobile and tablet – Improved mobile and landline connectivity – Reduced costs in mobile and landline tariffs
  11. 11. Serco Internal
  12. 12. Serco Internal
  13. 13. Serco Internal Cloud marketplace The cloud market is expected to reach $20bn by the end of 2016 • Increase 30% for the next 3 years year on year • 39% of organisations are implementing or maintaining a cloud solution (up from 28% in 2011*) • 60% of server workloads will be virtualised by 2014 "Cloud Computing 2013 Overview Report." *Gartner
  14. 14. Serco Internal AGENDA • What is the cloud • Cloud as…… • Platform services • Building the business case • Business considerations
  15. 15. Serco Internal What is the cloud?
  16. 16. Serco Internal What is the Cloud? – Processing capacity – Software applications – Data storage You can replace… – Software – File storage – Email servers and exchange – Platforms – Even infrastructure ….With cloud technologies
  17. 17. Serco Internal Is it new? • Natural evolution of technologies & approaches – virtualisation, automation, integration, and utility computing • The revolution is around how IT resources are managed and delivered
  18. 18. Serco Internal Cloud personal use Cloud for business is following personal use • 56% of internet users use webmail services • 34% store personal photos online • 29% use online applications (Google Docs, Photoshop express) • 7% Store personal videos online • 5% pay to store computer files online • 5% back up hard drive to online site *Cloud hypermarket 2013
  19. 19. Serco Internal Cloud isn’t • About your hardware • About your software • Isn’t old hosted solutions – all same stack and same ‘version now’
  20. 20. Serco Internal Traditional usage patterns in IT
  21. 21. Serco Internal Cloud layers SaaS, PaaS IaaS
  22. 22. Serco Internal Cloud deployment models – Public, private, hybrid
  23. 23. Serco Internal Public and Private cloud benefits
  24. 24. Serco Internal • Software as a Service – lots of software applications in the cloud • Cloud as storage • Cloud as backup (BaaS) • Cloud as productivity • Cloud as connectivity • Cloud as email • Cloud as collaboration • Cloud as CRM/ERP
  25. 25. Serco Internal Cloud as storage
  26. 26. Serco Internal Dropbox has • Store, sync and share service • Move around large files not in email • Support for virtually every operating system • Works across desktop and mobile • Lots useful features • A large third-party developer community taking advantage of its open APIs to build applications • or you have another favourite app that uses Dropbox to keep your files synced across devices. • 2GB free storage – get more, up to 16GB • Pay for more, up to 1TB
  27. 27. Serco Internal Up to 16GB
  28. 28. Serco Internal
  29. 29. Serco Internal
  30. 30. Serco Internal Google Drive • Start with 15GB of storage • Available in OS X, Windows, iOS, and Android • There are great plugins, – Save to Google Drive from Chrome – Syncing with Dropbox etc – And others drive-better-than-dropbox-498740515 • Check plans here and read more about Drive.
  31. 31. Serco Internal
  32. 32. Serco Internal • Microsoft SkyDrive 7GB of storage • Integrated with Windows, especially Windows 8 and Office 2013 • SkyDrive mobile apps for Windows Phone, iOS, and Android, • Desktop clients for Windows and Mac make working with your saved documents and syncing them easy too. • SkyDrive also has a third-party app ecosystem and open APIs, and a number of tools that tie nicely into it.
  33. 33. Serco Internal • Comparing • Think about syncing • upgrades • sharing with others • Integration with other apps us/skydrive/compare
  34. 34. Serco Internal • – enterprise version of Dropbox • Bitcasa - is free for 10GB, but infinite storage for $99/yr and a Chrome extension that lets you use Bitcasa as your downloads folder. • SpiderOak- provides encrypted storage of data • Any others? • Check how many subscribers do they have?
  35. 35. Serco Internal
  36. 36. Serco Internal Box video
  37. 37. Serco Internal Cloud as backup Back up your work files, server and storage Background back up Replaces external hard drive backups
  38. 38. Serco Internal CrashPlan+ • Easy interface • Features – a web-based restore option – continuous backup – an unprecedented 448-bit encryption level (better than your bank) • 10GB costs $2.99 /month and allows up to 10 GB of storage. • Unlimited is $5.99 /month and, as the plan name suggests, allows an unlimited amount of online storage. • Family Unlimited costs $13.99 /month and offers an unlimited amount of online storage from 2 – 10 computers CrashPlan+ Review with Detailed Plan Features & Pricing
  39. 39. Serco Internal Backblaze • Simple interface, deployment, function, and pricing. – unlimited storage for $50 /computer /year. – Or a business with 5 computers can backup an unlimited data for $20/month • Backblaze keeps your critical business data very secure, using a 128-bit key to encrypt data and storing that key with 2048-bit RSA encryption. • Backblaze's business plan has a 5-computer minimum. Purchase Business Backup From Backblaze
  40. 40. Serco Internal Carbonite • Download and configure a piece of software and the backup is handled automatically in the background. • The Carbonite business online backup service costs $229/year and allows for an 250Gb amount of data backup, unlimited computers. • $599/year, 500Gb • Business Carbonite
  41. 41. Serco Internal Others SOS Online Backup • Purchase an SOS Online Backup Plan SpiderOak • Start Backing Up With SpiderOak SugarSync • Sign Up With SugarSync
  42. 42. Serco Internal Cloud as productivity
  43. 43. Serco Internal Cloud as productivity • Project management • Meeting management • Collaboration • CRM • Finance • Plug and play and integration
  44. 44. Serco Internal
  45. 45. Serco Internal
  46. 46. Serco Internal CRM systems • Record enquires, leads • Record customer sales • Customer service requests – The CRM is easy to use, accessible from anywhere for all staff to input and use – Can provide reports and forecasting – 40% of CRM solutions are now cloud
  47. 47. Serco Internal Inputs from many sources Twitter
  48. 48. Serco Internal Customer relationship management systems
  49. 49. Serco Internal
  50. 50. Serco Internal Cloud as communication
  51. 51. Serco Internal Currently biggest battleground… • Google Hangouts - (email contacts are synced with hangouts) Vs • Skype/ Microsoft Lync instant message, collaboration • Unified Communications Massive strides forward with superfast broadband
  52. 52. Serco Internal
  53. 53. Serco Internal Unified Communications - The business case • Reduce travel and training costs by 30 % • Reduce property and facility costs by 40 % • Reduce telephony and audio conferencing charges by 40% • Reduce cost of voicemail by 60 % • Reduce IT infrastructure and administration by 50% *Microsoft research 2012
  54. 54. Serco Internal Compare cloud products
  55. 55. Serco Internal Platform as a Service Suite of productivity Plus App engine, Azure, Force
  56. 56. Serco Internal Hangouts
  57. 57. Serco Internal Google Apps includes : • Gmail for Business • Google Calendar • Google Docs • Google Cloud Connect • Google Hangout • Google Sites • Google Video £3.30/user/month
  58. 58. Serco Internal Starts at £3.30 a month
  59. 59. BetterCloud Esna Harvest Insightly Lucidchart RunMyProcess ShuttleCloud Smartsheet Spanning Backup UberConference Yesware Zendesk
  60. 60. Serco Internal Starts at £6.50 NEED NEW BRANDING
  61. 61. Serco Internal Office 365
  62. 62. Serco Internal
  63. 63. Serco Internal • Cost £79 a year (home premium) 5 computers and 5 mobile devices
  64. 64. Serco Internal • Google suits ‘internet native’ generation, grown up with internet and Google and are ready for change. • Office 365 suits the ‘Productivity generation’ people grown up in productivity world. Therefore….so less re-training and learning to take it on. Microsoft is a closed world, Google open world..
  65. 65. Serco Internal Feature Google Apps for Business Per user Microsoft Office 365 Plan E3 Per user (included in existing EA?) Cost £33 per year £15.75pm Storage 25Gb Mail, unlimited storage for Google docs, 1Gb standard for other formats 25Gb mail storage Spreadsheet Bundled Included (as part of Office 2010 Enterprise) Word Processing Bundled included Mail Bundled Bundled Calendar Bundled, open format calendar Included Contacts 25000 contacts per user Unknown Groups Included Provided via Sharepoint (requires customisation) Sites Included Provided via Sharepoint Video storage Included (Private via Google Sites and public via Youtube Sharepoint Cloud Connect Providing a connection for MS Office / Outlook users to retain existing software during N/A On line IM and collaboration Google Talk Lync
  66. 66. Serco Internal Pick and mix approach….. Hybrid
  67. 67. Serco Internal Amazon web services • Create your own PaaS or IaaS
  68. 68. Serco Internal • Launch server • Click to launch apps • OS • Productivity • CRM • Project management
  69. 69. Serco Internal Building the business case
  70. 70. Serco Internal Building the business case • Business case – moving from Capital expenditure to Operational expenditure – Reduce costs of up front payments – Spread costs over several years – Pay-as-you-go for what you use – Quick and easy deployment – Savings in IT administration and management – No termination fees, clauses – Easy to test solutions, Easy to innovate
  71. 71. Serco Internal Small business case study Small business server Solution ££s One Off Costs: server 1,000 SBS with exchange 800 Client Access Licenses 600 Microsoft office 400 Backup Equipment 500 Install cost 1000 Total Set Up Costs 4,300 Recurring Annual Costs SBS admin & travel 1,000 Total Annual Costs 1,000 Total 5 year cost £9,300
  72. 72. Serco Internal Cloud Solution Business or social enterprise ££s One Off Costs: Set up 700 Total Set Up Costs 700 Recurring Annual Costs Ongoing IT email accounts etc. 700 Office 365 small business premium£10.10 per user per month 848 Total Annual Costs 1548 Total 5 year cost £8,440
  73. 73. Serco Internal Charity option Cloud Solution Charity ££s One Off Costs: £20 a user one off Microsoft office x7 140 Set up 700 Total Set Up Costs 840 Recurring Annual Costs hosted email and SharePoint incl desktop versions of office at charity rates 0 IT support for email accounts etc, remote access 700 Total Annual Costs 700 Total 5 year cost £4,340
  74. 74. Serco Internal (included in existing EA?) Cost £33 per year £15.75pm Storage 25Gb Mail, unlimited storage for Google docs, 1Gb standard for other formats 25Gb mail storage Spreadsheet Bundled Included (as part of Office 2010 Enterprise) Word Processing Bundled extra Mail Bundled Bundled Calendar Bundled, open format calendar Included Contacts 25000 contacts per user Unknown Groups Included Provided via Sharepoint (requires customisation) Sites Included Provided via Sharepoint Video Included (Private via Google Sites and public via Youtube N/A Cloud Connect Providing a connection for MS Office / Outlook users to retain existing software during N/A On line IM and collaboration Google Talk Lync otal for 6700 seats £221,100 £1,206,000 (if not included in EA)
  75. 75. Serco Internal • More than that, businesses can gain – Increased efficiency (55%) – Improved employee mobility (49%) – Increased ability to innovate (32%) – Freed current IT staff for other projects (31%) – Reduced IT operating costs (25%) – Enabled us to offer new products/services (24%) *CWS survey 2013 More innovative, flexible, motived and creative too
  76. 76. Serco Internal • Cloud benefits
  77. 77. Serco Internal When cloud is NOT a fit • When security is so much of a risk that organisation just cannot trust systems that it does not completely control. • When control is critical to business. If organization cannot afford to outsource a critical component to anybody who is less than 100% reliable. • When the core internal enterprise architecture is broken. If enterprise architecture is dysfunctional, then extending it out is not good. • When cost is an issue and it has to be considered holistically.
  78. 78. Serco Internal Business case considerations Is it an enabler of business growth or drain on cash flow? • Look at the total cost of ownership – Has your current system paid for itself yet? Include residual costs – Include costs of specialist support for transition – Costs/time for procurement and contracts – Rollout funding, training and investment – Migration and data cleansing budget ating-cloud-computing-TCO
  79. 79. Serco Internal Considerations
  80. 80. Serco Internal • Why not cloud- what’s the challenges?
  81. 81. Serco Internal Data protection considerations Protection of data: Businesses cannot delegate responsibility of data security to their agents ‘Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.’ Access to data: What guarantees are in place? • services/initiatives/Pages/security-and-privacy.aspx •
  82. 82. Serco Internal Data protection concerns Location of data: Where is your data held? – Is it outside of county, UK, EU or safe harbor? – ‘Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.’ • In practice – check cloud provider has data centre within EU (Check the regulation around your website too) • Check safe harbor here • Check Microsoft compliance us/MOS_PTC_Security_Audit.htm
  83. 83. Serco Internal Service level Agreements • Service-level agreements (SLAs): Are there guarantees that the cloud provider will meet required levels of service? – What percentage of the time services will be available and any service credits for failure to comply – The number of users that can be served simultaneously – Specific performance benchmarks to which actual performance will be periodically compared – The schedule for notification in advance of network changes that may affect users – Help desk response time for various classes of problems – Dial-in access availability – Usage statistics that will be provided. – Have a look at HP’s SLA
  84. 84. Serco Internal Migration considerations • Transfer timetable • Migration plan • Seek references • Check data location • Set in place deliverables from client and supplier • Think about a data cleansing plan • Training roll out • Change management plan • Start small and work up
  85. 85. Serco Internal 7 things to consider - Cloud 1. Start small, try it and see if it fits. 2. Consider culture of the business and changes and build this into the plan 3. Consider due diligence of the software providers - How many subscribers have they got? 4. Look for references, check testimonials 5. Select a supplier that can deliver high service levels –a dedicated support team and round the clock monitoring 6. Be clear on how flexible and scalable your solution is –what is their partner and API network like? 7. Check out their data security credentials – is the service compliant with UK data protection law and your own client contracts?
  86. 86. Serco Internal Questions? Discussion @cosmickated