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Superfast Business - Introduction to the Cloud


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Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.

The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.

Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.

t: 0845 603 8593

Published in: Business, Technology
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Superfast Business - Introduction to the Cloud

  1. 1. Introduction to the Cloud Kate Doodson Cosmic @cosmickated Serco Internal
  2. 2. What is superfast business? • Superfast Business is a European Funded programme of fully funded business support for SMEs • Delivered by Peninsula Enterprise, working with the Local Authorities & Connecting Devon & Somerset broadband rollout project Serco Internal
  3. 3. Superfast Business Support • Business advice and specialist support to help growth businesses maximise the opportunities of Superfast Broadband and associated technologies. • Benefits for businesses can include:        Competitive advantage through take-up and exploitation of SFBB Increased productivity Improve access to new markets and business opportunities Increase competitive advantage for businesses in rural locations More flexible and environmentally friendly working practices Increased opportunity for innovation Efficiency and timesaving • Eligibility criteria apply to businesses accessing the service Serco Internal
  4. 4. The Connectivity “Revolution” Serco Internal
  5. 5. Support Available – 12 hours of support
  6. 6. Next Steps 1. Register on our website (which incorporates the Knowledge Hub). to unlock access to a range of resources and materials 2. Check your eligbility 3. Let us know what areas of ICT and technology you might be interested in Developing an ICT strategy Developing your ICT network/ infrastructure Engaging new and existing customers Collaboration Client Relationship Management Systems Flexible working Moving your business to the Cloud Business Continuity 4. Talk to our Client Relationship Co-ordinator to check your eligibility and arrange an appointment with one of our dedicated Business Advisers Serco Internal
  7. 7. NwKQQ Serco Internal
  8. 8. Stay up to date • • twitter @superfastbiz • Facebook • join our LinkedIn group 'Superfast Business SW' • • 0845 603 8593 Serco Internal
  9. 9. Boston Consulting report Oct 2012
  10. 10. Business is Changing UK ? Serco Internal
  11. 11. Business with no change? 2012 Physical CDs - ½ million Serco Internal Downloads –183m
  12. 12. Businesses that have adapted 33% of UK Sales £2 billion – digital 6% of UK Sales £2.6 billion Financial Times subscriptions : 316k digital vs 286k print Serco Internal 17% - book revenues online
  13. 13. Why now? Serco Internal
  14. 14. Serco Internal
  15. 15. What else has changed? Customers… • Have higher expectations • Mobilisation – real time commentary • They talk to each other – social media Serco Internal
  16. 16. The world has changed • Instantaneous response • Accessibility • Transparency • Accountability Serco Internal
  17. 17. People change • Gen X • Gen Y • Gen Z • Baby Boomers • Millennials • Digital Natives Serco Internal
  18. 18. Staff have changed Serco Internal
  19. 19. What are the business drivers? And businesses are demanding more: – – – – – Need to be more agile Need to reduce costs Rely less on IT support Be more flexible – BYOD Increase staff motivation & retention Serco Internal
  20. 20. Is the timing right? • And the environment has grown up too – Growth of mobile and tablet – Improved mobile and landline connectivity (?!) – Reduced costs in mobile and landline tariffs Serco Internal
  21. 21. Serco Internal
  22. 22. Serco Internal
  23. 23. Cloud marketplace The cloud market is expected to reach $20bn by the end of 2016 • Increase 30% for the next 3 years year on year • 39% of organisations are implementing or maintaining a cloud solution (up from 28% in 2011*) • 60% of server workloads will be virtualised by 2014 "Cloud Computing 2013 Overview Report." Serco Internal *Gartner
  24. 24. AGENDA • What is the cloud • Cloud as…… • Platform services • Building the business case • Business considerations Serco Internal
  25. 25. What is the cloud? Serco Internal
  26. 26. • You can replace… – Software – File storage – Email servers and exchange – Platforms – Even infrastructure ….With cloud technologies Serco Internal
  27. 27. Is it new? • No, it’s just ‘grown up’ • Natural evolution of technologies & approaches – virtualisation, automation, integration, and utility computing • The revolution is around how IT resources are managed and delivered Serco Internal
  28. 28. Cloud personal use Cloud for business is following personal use • 56% of internet users use webmail services • 34% store personal photos online • 29% use online applications (Google Docs, Photoshop express) • 7% Store personal videos online • 5% pay to store computer files online • 5% back up hard drive to online site *Cloud hypermarket 2013 Serco Internal
  29. 29. Cloud isn’t • About your hardware • About your software • Isn’t old hosted solutions – all same stack and same ‘version now’ Serco Internal
  30. 30. Traditional usage patterns in IT Serco Internal
  31. 31. Serco Internal
  32. 32. Cloud layers SaaS, PaaS IaaS Serco Internal
  33. 33. Cloud deployment models – Public, private, hybrid Serco Internal
  34. 34. Public and Private cloud benefits Serco Internal
  35. 35. • Software as a Service – lots of software applications in the cloud • Cloud as storage • Cloud as backup (BaaS) • Cloud as productivity • Cloud as connectivity • Cloud as email • Cloud as collaboration • Cloud as CRM/ERP Serco Internal
  36. 36. Cloud as storage Serco Internal
  37. 37. Dropbox has • • • • • Store, sync and share service Move around large files not in email Support for virtually every operating system Works across desktop and mobile Lots useful features • A large third-party developer community taking advantage of its open APIs to build applications • or you have another favourite app that uses Dropbox to keep your files synced across devices. • 2GB free storage – get more, up to 16GB • Pay for more, up to 1TB Serco Internal
  38. 38. Up to 16GB Serco Internal
  39. 39. Serco Internal
  40. 40. Serco Internal
  41. 41. Google Drive • Start with 15GB of storage • Available in OS X, Windows, iOS, and Android • There are great plugins, – Save to Google Drive from Chrome – Syncing with Dropbox etc – And others • Check plans here and read more about Drive. Serco Internal
  42. 42. Serco Internal
  43. 43. • Microsoft SkyDrive 7GB of storage • Integrated with Windows, especially Windows 8 and Office 2013 • SkyDrive mobile apps for Windows Phone, iOS, and Android, • Desktop clients for Windows and Mac make working with your saved documents and syncing them easy too. • SkyDrive also has a third-party app ecosystem and open APIs, and a number of tools that tie nicely into it. Serco Internal
  44. 44. • Comparing • Think about syncing • upgrades • sharing with others • Integration with other apps Serco Internal
  45. 45. • – enterprise version of Dropbox • Bitcasa - is free for 10GB, but infinite storage for $99/yr and a Chrome extension that lets you use Bitcasa as your downloads folder. • SpiderOak- provides encrypted storage of data • Any others? • Check how many subscribers do they have? Serco Internal
  46. 46. Serco Internal
  47. 47. Box video Serco Internal
  48. 48. Cloud as backup Back up your work files, server and storage Background back up Replaces external hard drive backups Serco Internal
  49. 49. CrashPlan+ • Easy interface • Features – a web-based restore option – continuous backup – an unprecedented 448-bit encryption level (better than your bank) • 10GB costs $2.99 /month and allows up to 10 GB of storage. • Unlimited is $5.99 /month and, as the plan name suggests, allows an unlimited amount of online storage. • Family Unlimited costs $13.99 /month and offers an unlimited amount of online storage from 2 – 10 computers CrashPlan+ Review with Detailed Plan Features & Pricing Serco Internal
  50. 50. Backblaze • Simple interface, deployment, function, and pricing. – unlimited storage for $50 /computer /year. – Or a business with 5 computers can backup an unlimited data for $20/month • Backblaze keeps your critical business data very secure, using a 128-bit key to encrypt data and storing that key with 2048-bit RSA encryption. • Backblaze's business plan has a 5-computer minimum. Purchase Business Backup From Backblaze Serco Internal
  51. 51. Carbonite • Download and configure a piece of software and the backup is handled automatically in the background. • The Carbonite business online backup service costs $229/year and allows for an 250Gb amount of data backup, unlimited computers. • $599/year, 500Gb • Business Carbonite Serco Internal
  52. 52. Others SOS Online Backup • Purchase an SOS Online Backup Plan SpiderOak • Start Backing Up With SpiderOak SugarSync • Sign Up With SugarSync Serco Internal
  53. 53. Cloud as productivity Serco Internal
  54. 54. Cloud as productivity • Project management • Meeting management • Collaboration • CRM • Finance • Plug and play and integration Serco Internal
  55. 55. Serco Internal
  56. 56. Serco Internal
  57. 57. CRM systems • Record enquires, leads • Record customer sales • Customer service requests – The CRM is easy to use, accessible from anywhere for all staff to input and use – Can provide reports and forecasting – 40% of CRM solutions are now cloud Serco Internal
  58. 58. Inputs from many sources Twitter Serco Internal
  59. 59. Customer relationship management systems Serco Internal
  60. 60. Serco Internal
  61. 61. Cloud as communication Serco Internal
  62. 62. Currently biggest battleground… • Google Hangouts - (email contacts are synced with hangouts) Vs • Skype/ Microsoft Lync instant message, collaboration • Unified Communications Massive strides forward with superfast broadband Serco Internal
  63. 63. Serco Internal
  64. 64. Unified Communications - The business case • Reduce travel and training costs by 30 % • Reduce property and facility costs by 40 % • Reduce telephony and audio conferencing charges by 40% • Reduce cost of voicemail by 60 % • Reduce IT infrastructure and administration by 50% *Microsoft research 2012 Serco Internal
  65. 65. Compare cloud products Serco Internal
  66. 66. Platform as a Service Suite of productivity Serco Internal
  67. 67. Hangouts Serco Internal
  68. 68. Google Apps includes : • Gmail for Business • Google Calendar • Google Docs • Google Cloud Connect • Google Hangout • Google Sites • Google Video £3.30/user/month Serco Internal
  69. 69. Serco Internal Starts at £3.30 a month
  70. 70. BetterCloud Esna Harvest Insightly Lucidchart RunMyProcess ShuttleCloud Smartsheet Spanning Backup UberConference Yesware Zendesk
  71. 71. NEED NEW BRANDING Starts at £6.50 Serco Internal
  72. 72. Office 365 Serco Internal
  73. 73. Serco Internal
  74. 74. • Cost £79 a year (home premium) 5 computers and 5 mobile devices Serco Internal
  75. 75. • Google suits ‘internet native’ generation, grown up with internet and Google and are ready for change. • Office 365 suits the ‘Productivity generation’ people grown up in productivity world. Therefore….so less re-training and learning to take it on. Microsoft is a closed world, Google open world.. Serco Internal
  76. 76. Feature Google Apps for Business Per user Microsoft Office 365 Plan E3 Per user (included in existing EA?) Cost £33 per year £15.75pm Storage 25Gb Mail, unlimited storage for Google docs, 1Gb standard for other formats 25Gb mail storage Spreadsheet Bundled Included (as part of Office 2010 Enterprise) Word Processing Bundled included Mail Bundled Bundled Calendar Bundled, open format calendar Included Contacts 25000 contacts per user Unknown Groups Included Provided via Sharepoint (requires customisation) Sites Included Provided via Sharepoint Video storage Included (Private via Google Sites and public via Youtube Sharepoint Cloud Connect Providing a connection for MS Office / Outlook users to retain existing software during N/A On line IM and collaboration Google Talk Internal Serco Lync
  77. 77. Pick and mix approach….. Hybrid Serco Internal
  78. 78. Amazon web services • Create yoru own platform Serco Internal
  79. 79. • Launch server • Click to launch apps • OS • Productivity • CRM • Project management Serco Internal
  80. 80. Building the business case Serco Internal
  81. 81. Building the business case • Business case – moving from Capital expenditure to Operational expenditure – – – – – – – Reduce costs of up front payments Spread costs over several years Pay-as-you-go for what you use Quick and easy deployment Savings in IT administration and management No termination fees, clauses Easy to test solutions, Easy to innovate Serco Internal
  82. 82. Small business case study Small business server Solution One Off Costs: server SBS with exchange Client Access Licenses Microsoft office Backup Equipment Install cost Total Set Up Costs Recurring Annual Costs SBS admin & travel Total Annual Costs ££s 1,000 800 600 400 500 1000 4,300 1,000 1,000 Total 5 year cost £9,300 Serco Internal
  83. 83. Cloud Solution Business or social enterprise ££s One Off Costs: Set up 700 Total Set Up Costs 700 Recurring Annual Costs Ongoing IT email accounts etc. 700 Office 365 small business premium£10.10 per user per month 848 Total Annual Costs 1548 Total 5 year cost £8,440 Serco Internal
  84. 84. Charity option Cloud Solution Charity ££s One Off Costs: £20 a user one off Microsoft office x7 140 Set up 700 Total Set Up Costs 840 Recurring Annual Costs hosted email and SharePoint incl desktop versions of office at charity rates 0 IT support for email accounts etc, remote access 700 Total Annual Costs 700 Total 5 year cost £4,340 Serco Internal
  85. 85. (included in existing EA?) Cost £33 per year £15.75pm Storage 25Gb Mail, unlimited storage for Google docs, 1Gb standard for other formats 25Gb mail storage Spreadsheet Bundled Included (as part of Office 2010 Enterprise) Word Processing Bundled extra Mail Bundled Bundled Calendar Bundled, open format calendar Included Contacts 25000 contacts per user Unknown Groups Included Provided via Sharepoint (requires customisation) Sites Included Provided via Sharepoint Video Included (Private via Google Sites and public via Youtube N/A Cloud Connect Providing a connection for MS Office / Outlook users to retain existing software during N/A On line IM and collaboration Google Talk Lync otal for 6700 seats £221,100 Serco Internal £1,206,000 (if not included in EA)
  86. 86. • More than that, businesses can gain – – – – – – Increased efficiency (55%) Improved employee mobility (49%) Increased ability to innovate (32%) Freed current IT staff for other projects (31%) Reduced IT operating costs (25%) Enabled us to offer new products/services (24%) *CWS survey 2013 More innovative, flexible, motived and creative too Serco Internal
  87. 87. • Cloud benefits Serco Internal
  88. 88. When cloud is NOT a fit • When security is so much of a risk that organisation just cannot trust systems that it does not completely control. • When control is critical to business. If organization cannot afford to outsource a critical component to anybody who is less than 100% reliable. • When the core internal enterprise architecture is broken. If enterprise architecture is dysfunctional, then extending it out is not good. • When cost is an issue and it has to be considered holistically. Serco Internal
  89. 89. Business case considerations Is it an enabler of business growth or drain on cash flow? • Look at the total cost of ownership – Has your current system paid for itself yet? Include residual costs – Include costs of specialist support for transition – Costs/time for procurement and contracts – Rollout funding, training and investment – Migration and data cleansing budget ating-cloud-computing-TCO Internal Serco
  90. 90. Considerations Serco Internal
  91. 91. • Why not cloud- what’s the challenges? Serco Internal
  92. 92. Data protection considerations Protection of data: Businesses cannot delegate responsibility of data security to their agents ‘Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.’ Access to data: What guarantees are in place? • services/initiatives/Pages/security-and-privacy.aspx • Serco Internal
  93. 93. Data protection concerns Location of data: Where is your data held? – Is it outside of county, UK, EU or safe harbor? – ‘Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.’ • In practice – check cloud provider has data centre within EU (Check the regulation around your website too) • Check safe harbor here • Check Microsoft compliance us/MOS_PTC_Security_Audit.htm Serco Internal
  94. 94. Service level Agreements • Service-level agreements (SLAs): Are there guarantees that the cloud provider will meet required levels of service? – What percentage of the time services will be available and any service credits for failure to comply – The number of users that can be served simultaneously – Specific performance benchmarks to which actual performance will be periodically compared – The schedule for notification in advance of network changes that may affect users – Help desk response time for various classes of problems – Dial-in access availability – Usage statistics that will be provided. – Have a look at HP’s SLA Serco Internal
  95. 95. Migration considerations • Transfer timetable • Migration plan • Seek references • Check data location • Set in place deliverables from client and supplier • Think about a data cleansing plan • Training roll out • Change management plan • Start small and work up Serco Internal
  96. 96. 7 things to consider - Cloud 1. Start small, try it and see if it fits. 2. Consider culture of the business and changes and build this into the plan 3. Consider due diligence of the software providers - How many subscribers have they got? 4. Look for references, check testimonials 5. Select a supplier that can deliver high service levels –a dedicated support team and round the clock monitoring 6. Be clear on how flexible and scalable your solution is –what is their partner and API network like? 7. Check out their data security credentials – is the service compliant with UK data protection law and your own client contracts? Serco Internal
  97. 97. Questions Discussion @cosmickated Serco Internal