Role of house keeping
TOPIC ROLE OF HOSEKEEPING
describing the role of housekeeping
within the hotel + explaining its
relationship with the other
WORK OF HOUSEKEEPING
CLEANING OF PUBLIC AREAS
CLEANING OFGUEST ROOM
DECROTATION OF ROOMS
Duties and responsibility
Cleaning of hotels and room or public
area & laundry department
Maintaing hygiene in hotel
Organization Chart for a Large Hotel
Housekeeping and the Front
Office INTER LINKED
Communication between housekeeping and
housekeeping rooms status report
Occupancy Report: prepared by a front desk
agent every night, lists the occupied rooms
that night and indicates the rooms expected
to check out the following day (due out).
The executive housekeeper gets this list in the
morning and schedules the rooms for
Housekeeping Status Report: prepared by the
housekeeping department at the end of the
shift, indicates the curent housekeeping status
of each room (the rooms that have been
cleaned that day)
based on a physical check of each room.
Room Staus Discrepancy: is a situation in
which the housekeeping department’s
description of a room’s differs from the
front desk’s description of a room.
Keeping room status information up-to-
date requires close coordination
between the front desk and the
housekeeping department. The two most
common systems for tracking current
room status are mechanical room rack
systems and computerized status systems.
Rooms Status Definitions
(Rooms status definitions ex. 6, pg 16)
Occupied: A guest is currently registered to
Complimentary: The room is occupied, but
the guest is assessed no charge for its use.
Stayover: The guest is not cheking out today
and will remain at least one more night.
On-change: The guest has departed, but the
room has not yet been cleaned and readied
Do not disturb: The guest has requested not
to be disturbed.
Sleep-out: A guest is registered to the room,
but the bed has not been used.
Skipper: The guest has left the hotel without
making arrangements to settle his/her
Sleeper: The guest has settled his/her
account and left the hotel, but the front
office staff has failed to properly update the
Vacant and ready: The room has been
cleaned and inspected, and is ready for an
Out-of-order: The room cannot be assigned
to a guest. A room may be out-of-order for
a variety of reasons, including the need for
maintenance, refurbishing, and extensive
Lock-out: The room has been locked so that
the guest cannot re-enter until he/she is
cleared by a hotel official.
DNCO (did not check out): The guest made
arrangements to settle his/her account (and
thus is not a skipper), but has left without
informing the front office.
Due out: The room is expected to become
vacant after the following day’s check-out
Check-out: The guest has settled his/her
account, returned the room keys, and left
Late check-out: The guest has requested
and is being allowed to check out later than
the hotel’s standard check-out time.
ROLE OF HOUSEEPING
Its play a major role in reputation of hotel
It standard the quality of hotel
HAND WADH PROPERLY
BATH TWICE A DAY
WEAR WELL IRONED UNIFORM
PUBLIC AREA CLEANING