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Role of housekeeping

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HOUSEKEEPING WORK

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Role of housekeeping

  1. 1. Role of house keeping  TOPIC ROLE OF HOSEKEEPING
  2. 2. HOUSE KEEPING describing the role of housekeeping within the hotel + explaining its relationship with the other departments
  3. 3. WORK OF HOUSEKEEPING  CLEANING OF PUBLIC AREAS  CLEANING OFGUEST ROOM  DECROTATION OF ROOMS  FLOWER ARRANGEMENT  LAUNDRY DEPARTMENT
  4. 4. Duties and responsibility  Cleaning of hotels and room or public area & laundry department  Maintaing hygiene in hotel
  5. 5. Organization Chart for a Large Hotel Board of Directors General Manager Resident Manager Administrative Assistant Human Resources Director Chief Engineer Controller Security Director Food&Beverage Director Director of Marketing&Sales Rooms Divison Manager Asst. H.R. Director Asst. Chief Engineer Purchasing Manager Assistant Controller Food/Beverage Controller Storeroom Manager Auditor Credit Mnager Accounts Receivable Manager Account Payable Manager Paymaster Head Cashier
  6. 6. - continued Resident Manager Food&Beverage Director Director of Marketing&Sales Rooms Division Manager Exec. Chef Asst. F6B Director Exec. Steward Beverage Director Catering Director Sous Chef Banquet Chef Pastry Chef Personnel Manager Restaurant Manager Rooms Service Manager Asst. Steward Asst. Bev. Director Banquet Manager Catering Sales Manager Asst. Banq. Manager Sales Director Public Relations Manager Convention Service Manager Front Office Manager Exec- Housekeeper Garage Manager Reservations Manager Chief Operator Night Manager Service Mnager Asst. Exec. HK. Asst. Housekeeper Asst. Garage Manager
  7. 7. Housekeeping and the Front Office INTER LINKED Communication between housekeeping and front office  Written Communication  occupancy report  housekeeping rooms status report Mechanical Communications  Computerized Communication
  8. 8. Written Communication  Occupancy Report: prepared by a front desk agent every night, lists the occupied rooms that night and indicates the rooms expected to check out the following day (due out).  The executive housekeeper gets this list in the morning and schedules the rooms for cleaning.  Housekeeping Status Report: prepared by the housekeeping department at the end of the shift, indicates the curent housekeeping status of each room (the rooms that have been cleaned that day)
  9. 9. based on a physical check of each room. Room Staus Discrepancy: is a situation in which the housekeeping department’s description of a room’s differs from the front desk’s description of a room. Keeping room status information up-to- date requires close coordination between the front desk and the housekeeping department. The two most common systems for tracking current room status are mechanical room rack systems and computerized status systems.
  10. 10. Rooms Status Definitions (Rooms status definitions ex. 6, pg 16)  Occupied: A guest is currently registered to the room.  Complimentary: The room is occupied, but the guest is assessed no charge for its use.  Stayover: The guest is not cheking out today and will remain at least one more night.  On-change: The guest has departed, but the room has not yet been cleaned and readied for resale.  Do not disturb: The guest has requested not to be disturbed.
  11. 11.  Sleep-out: A guest is registered to the room, but the bed has not been used.  Skipper: The guest has left the hotel without making arrangements to settle his/her account.  Sleeper: The guest has settled his/her account and left the hotel, but the front office staff has failed to properly update the room’s status.  Vacant and ready: The room has been cleaned and inspected, and is ready for an arriving guest.  Out-of-order: The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons, including the need for maintenance, refurbishing, and extensive cleaning.
  12. 12.  Lock-out: The room has been locked so that the guest cannot re-enter until he/she is cleared by a hotel official.  DNCO (did not check out): The guest made arrangements to settle his/her account (and thus is not a skipper), but has left without informing the front office.  Due out: The room is expected to become vacant after the following day’s check-out time.  Check-out: The guest has settled his/her account, returned the room keys, and left the hotel.  Late check-out: The guest has requested and is being allowed to check out later than the hotel’s standard check-out time.
  13. 13. ROLE OF HOUSEEPING  Its play a major role in reputation of hotel  It standard the quality of hotel
  14. 14. PERSONAL HYGEINE  HAND WADH PROPERLY  BATH TWICE A DAY  WEAR WELL IRONED UNIFORM  SHAVE DAILY
  15. 15. PUBLIC AREA CLEANING  Gymnasium  Restaurant  Spa  Saloon  Coffee shop  Swimming pool  bar
  16. 16. ORGANISATION CHART
  17. 17. FLOWER ARRANGEMENT
  18. 18. INTER LINKING WITH OTHER DEPARTMENT MOST  FOOD AND BEVERAGE SERVICE  FRONT OFFICE
  19. 19. THANK YOU  NAME-ANISH CHANDER  ROLL NO 13

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