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Contract cleaning

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Contract cleaning

  1. 1. House keepingHouse keeping departmentdepartment One picture of thatOne picture of thatDESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com
  2. 2. What is Contract? A contract is an agreement between two parties negotiating a business deal. Contracts may be made with some firms for the provision of certain services.
  3. 3. Types of contract service • Pest control. • Laundry. • Horticulture. • Glass cleaning. • Security services. • Polishing of different surface. • Specialized cleaning as cleaning carpets & chandeliers. • Flower arrangement. • Linen. • Public area.
  4. 4. Types of Contract? • Long term contracts. • Short term contracts. • Hiring contracts as linen, equipments, etc. • Leasing contracts as furniture and furnishings. • Consultancy services- Experts visits the hotel & guides the staff in achieving professional standard.
  5. 5. Contract cleaning firms offer wide range of services which includes • Complete cleaning programs undertaken by the contractor as Housekeeper contract cleaning. • Regular, selected type of cleaning as night cleaning of entrance hall etc. • Periodic service as disinfecting, upholstery cleaning, etc
  6. 6. National Health Service has a system of competitive tendering for the domestic hotels or services.
  7. 7. Steps to be taken while making a contract which are as follows • Put tenders to at least three contractor & compare. • Check out their market credibility. • Check references thoroughly. • Check whether the contractor is registered & licensed under The Contract Labor Act 1970 Govt. of India.
  8. 8. • Check the type & amount of training giving to workers. • Prepare detailed specifications. Some guidelines for hotels. Greet the workers. Visit there working site shortly. Make sure you are properly insured. Eye on hotel equipments. Not pay in advance.
  9. 9. Who is a Good contractor? • The contractor who gives Higher level of cleanliness at the same cost which can be obtained by using New technologies, more efficient equipment used. • Believes in less pilferage & use of higher quality materials which being used.
  10. 10. How will you price the contract?. • Fixed price Adv: Advance knowledge of the cost. Dis : Lack of control over the quality of the personnel. • Cost plus fixed fee Dis :Total cost of the product cannot be determined in advance. Work is based on competitive bidding. The work performed+ fixed fee for the service.
  11. 11. • Cost plus percentage Dis:1 Inherent incentives for the contractor to increase the total contract cost. 2 Total cost of the project will not be known in advance. • Guaranteed maximum Dis: Not flexible. • Time & material Dis:1Total cost cannot be determined. 2 Very little control over the quality of personnel. • Fixed cost + the extra work they did in the limited allotted. • Fixed fee+ the cost of all worked performed. Cost of project in advance. • Fixed cost of material & labor. Flexible in terms of work.
  12. 12. What are the needs of taking contract? • Saving cost of labor. • Divide the formed union in hotel. • Smooth flow of work. • Extra work can be undertaken.
  13. 13. Pros • Accurate budgeting. • Correct equipment & trained staff. • No buying or hiring of specialized equipments. • Extra work can be carried out. • Risk & hazards to permanent staff are reduced. • Contractor deals with problem rather then management. • More profit in terms of labor as no PFs & Medical.
  14. 14. Cons • Loss of flexibility. • Loss of proprietary interest. • Problems regarding security. • Problems regarding co- operation/liaison between departments. • Weakens the quality & loyalty of the staff. • Use of cheaper & poor quality products. • Poor supervision. • May not meet the hotel standards of quality.
  15. 15. Essentials Housekeeping department provides detailed specification of the work to the contractor as : What is to be done, When it is to done, How it is to be done.
  16. 16. Specifications • Period or duration of the contract, date of signing contract & regular review of the specification. • Schedule of areas to be served. • Frequency with which job is to be done. • Hours during which work is to be done. • Security requirement. • Provisions of lockers. • Cover of sickness and annual leave. • Document giving clear & precise instruction about the task. • Description of methods, equipments & material required. • Insurance coverage for guest, workers & assets.
  17. 17. Suggestion Contractor must be 20-30% more productive then direct labor in order to provide an equal service at an equal cost & so that we get the fair profit.
  18. 18. • Mechanical Equipments.
  19. 19. • Carpet cleaning machine.
  20. 20. • Steam cleaning machine.
  21. 21. • Dry cleaning machines.
  22. 22. • Manual Equipments.
  23. 23. Selection of cleaning equipments. • Safety. • Suitability. • Ease of handling. • Portability. • Reliability. • Durability. • Noise level. • Protective design. • Ease of storage.
  24. 24. DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com

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