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COMPILED BY,
MR. SUNIL KUMAR,
LECTURER
FUNCTIONS OF BELL DESK
 LUGGAGE HANDLING:-
HANDLING OF GUEST LUGGAGE IS DONE AT VARIOUS
OCCASIONS SUCH AS ARRIVAL, DURING...
MAIL AND MESSAGE HANDLING:-
TO HANDLE AND DISTRIBUTE MAIL
AND MESSAGE RECEIVED BY THE
FRONT DESK IN THE ABSENCE OF
THE GU...
COLLECTION OF ROOM KEYS AT DEPARTURE:-
COLLECTION OF ROOM KEYS FROM CHECKOUT GUEST
AND DEPOSITING THE SAME AT THE INFORMA...
WAKE CALL:-
IN SOME HOTELS THE WAKE UP CALL TO
GROUPS AND CREWS IS COORDINATED BY
BELL DESK. IN SUCH CASES IT IS THE
RESP...
Bell desk
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Bell desk

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Bell desk

  1. 1. COMPILED BY, MR. SUNIL KUMAR, LECTURER
  2. 2. FUNCTIONS OF BELL DESK  LUGGAGE HANDLING:- HANDLING OF GUEST LUGGAGE IS DONE AT VARIOUS OCCASIONS SUCH AS ARRIVAL, DURING STAY,AND AT TIME OF DEPARTURE. PAGING:- BELL DESK IS RESPONSIBLE FOR PAGING A GUEST.THE PAGING IS A SYSTEM OF LOCATING THE GUEST IN THE HOTEL.
  3. 3. MAIL AND MESSAGE HANDLING:- TO HANDLE AND DISTRIBUTE MAIL AND MESSAGE RECEIVED BY THE FRONT DESK IN THE ABSENCE OF THE GUEST TO THEIR RESPECTIVE ROOMS DELIVERY OF NEWSPAPERS:- THE BELLBOYS IN THE NIGHT ARE RESPONSIBLE FOR DELIVERING THE NEWSPAPERS TO ALL OCCUPIED ROOMS.
  4. 4. COLLECTION OF ROOM KEYS AT DEPARTURE:- COLLECTION OF ROOM KEYS FROM CHECKOUT GUEST AND DEPOSITING THE SAME AT THE INFORMATION DESK. MISCELLANEOUS JOBS:- JOBS LIKE POSTAGE STAMP HANDLING TAKING CARE OF OUTGOING MAIL OF THE GUEST, CARRYING OUT OUTSIDE ERRANDS FOR THE GUEST & HOTEL SUCH AS BUYING CINEMA TICKETS, MOVING OF FILES AND DOCUMENTS ETC.
  5. 5. WAKE CALL:- IN SOME HOTELS THE WAKE UP CALL TO GROUPS AND CREWS IS COORDINATED BY BELL DESK. IN SUCH CASES IT IS THE RESPONSIBILITY OF THE BELL CAPTAIN ON DUTY IN THE MORNING SHIFT TO PREPARE THE WAKE CALL SHEETS OF ALL THE GROUPS AND CREWS IN-HOUSE.

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