SunGard Replication as a service RaaS


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In managing the availability of data, a potentially significant cost that is becoming more of a “must have” as opposed to a “nice to have” is a business continuity plan that supports the information availability needs of the organisation. However, traditional means of recovery, i.e. tape based recovery, can for many no longer achieve the Recovery Time Objective (RTO) of the critical applications and data.

The problem of managing data will continue to grow as organisations develop and tune their appetite for online, real-time, 24x7 information availability. As the management of the primary data store builds, so does the headache of effectively managing the recovery of this information post a disruptive event.

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  • The purpose of this presentation is to show you the benefits of Storage Replication as a Service over traditional replication offerings. You will save time and money when you integrate SRaaS and recovery. SunGard is uniquely placed to provide a truly integrated SRaaS and recovery solution.
  • Data needs to be replicated and restored to like for like disk. Customer will need to provision a second location Customer will need to train and provision staff to manage the replication.
  • In the event of disaster, when every second counts, you could save around six hours in getting your systems up and running again. That’s because instead of waiting for backup tapes to arrive, the data is already available, it just needs connecting through to your recovered environment Similar time-savings can be achieved when testing. An integrated SRaaS and recovery solution saves time and money.
  • SunGard installs a replication core at the customer site. The core requires a minimum of a 1Gb line for the replication of customer data and a PSTN allows SunGard to manage the on premise equipment.
  • Replicated data enters the SunGard facility via another replication core and then is stored within the SunGard SAN environment.
  • Asynchronous replication takes place 24/7 and is fully managed by SunGard personnel.
  • At time of invocation a snapshot of the customer data (when subscribed to) is taken in order to maintain the integrity of the original customer data. This is then fed into the SunGard recovery network where it is connected to the recovery servers. Once this goes live data can still be backed up using the customers backup solution.
  • Groups of servers can be restored or servers can be migrated back to the customer site one by one. A snap copy of the data can be taken at any time to ensure data integrity and protection throughout the restoration process.
  • Testing a DR solution is important and testing that solution with live data is important but risky as any errors could impact the production environment. The RaaS solution negates this risk by allowing a snap shot of the live data (when subscribed to) to be taken and thus the testing environment can benefit from up to date production data without interfering with the live system.
  • All SunGard sites around the UK are linked by the award-winning SunGard National Network
  • 1. Data is securely stored offsite 2. Data is easily made available at point of invocation 3. You don’t need to restore the data, just the systems 4. With data replicated, if you can then replicate your servers you could potentially recover into the Cloud 5. The replication core we deploy on the customer site allows the customer to explore other services that benefit their business at no additional cost, i.e. Storage virtualisation 6. Ever growing volumes of data put massive pressure on recovery and achieving the required RTO. Replicating data off site means this is no longer a concern. 7. Whether you replicate 1TB or 101TB, SunGard’s infrastructure has been designed to ensure your business benefits from a consistent level of service, no matter what. SunGard has invested in a scaleable infrastructure that gives us the capacity and capability to meet your business needs.
  • Multiple Purpose Units ( MPU ) Leader board advert Skyscrapers
  • Rolling MPU
  • Email has gone to the rented list of about 4000 that we've been using this year for the cloud activity - targeted at DM for IT infrastructure purchasing, so IT manager to CIO and all between - across UK
  • DM is being used as a nurturing process - so it will go to circa 1500 individuals who have come through the data capture process - there should be some extras for us to use with prospective activity via TM
  • RaaS: Page Views: 869 Unique Views: 798 Average time on site: 01:52
  • IT Hound whitepaper based on results from Survey Prospects seem to use a variety of storage media And most importantly for us, over 70% of people surveyed have multi storage vendor solutions within their estate Most have a need to back up daily, with some several times a day 58% of people do already replicate their data and have given details of how 81% of people have had to complete a full or partial recovery of data from backup This took anywhere from minutes to 1 week!
  • SunGard Replication as a service RaaS

    1. 1. Storage Replication as a Service For the forward thinking business
    2. 2. Storage Replication as a Service (SRaaS) <ul><li>No vendor tie-in as the service is vendor agnostic </li></ul><ul><li>SRaaS will save you time and money in both replicating and recovering FC SAN data </li></ul><ul><li>SunGard’s SRaaS supports seamless migration back to the production site post disruptive event </li></ul><ul><li>Provisioned on a pay-as-you-grow basis </li></ul><ul><li>SunGard’s Data Profiling service can reduce your cost of entry to SRaaS. </li></ul>
    3. 3. Typical Customer – DIY Replication Server Environment Data Storage Tape Library Customer primary site Customer secondary site <ul><li>Replication of data on like for like hardware </li></ul><ul><li>Customer maintains secondary site </li></ul><ul><li>Data restored to like-for-like disk </li></ul><ul><li>Customer manages the data replication </li></ul>REPLICATION REPLICATION REPLICATION
    4. 4. Recovery Timelines - Tape - based, Electronic Vaulting, & SRaaS Good tape Typical Tape Vaulting 0 +2 +4 +8 +10 +12 +14 +16 +18 +20 Restore data Disaster event Hours required to resume business (RTO) +6 SRaaS Declaration Ship tapes and transit Audit tapes admin setup Restore O/S IPL system
    5. 5. Replication as a Service from SunGard
    6. 6. Customer Site Server Environment Customer backup solution EMC Disk IBM Disk HP Disk SunGard Replication Core XGb LES PSTN
    7. 7. SunGard Site X Gb LES SunGard Shared SAN SunGard Replication Core SunGard Monitoring & Management
    8. 8. The Solution Customer Site Server Environment Customer backup solution EMC Disk IBM Disk HP Disk SunGard Replication Core XGb LES PSTN SunGard Site SunGard Shared SAN SunGard Replication Core SunGard Monitoring & Management
    9. 9. Testing and Recovery
    10. 10. SunGard Recovery Option X Gb LES SunGard Shared SAN SunGard Replication Core Snap copy SunGard DR Core SunGard Recovery Servers Once recovered, replication can be reversed from the SunGard site back to the customer – once again another snap copy can be taken to safeguard the data Customer backup solution/ SunGard Vaulting
    11. 11. Restore Option X Gb LES SunGard Shared SAN SunGard Replication Core Snap copy SunGard DR Core SunGard Recovery Servers SunGard Site Customer Site Server Environment Tape Library EMC Disk IBM Disk HP Disk SunGard Replication Core X Gb LES Once a stable environment has been created at the customer site, servers can be restored back as groups or individually. This reduces any disruption and maintains replication throughout the recovery process.
    12. 12. SunGard Testing Option X Gb LES SunGard Shared SAN SunGard Replication Core Snap copy SunGard DR Core SunGard Recovery Servers Replication can continue whilst a DR test takes place using a snap copy of the customer’s recently replicated data Customer backup solution/ SunGard Vaulting
    13. 13. Benefits <ul><li>No vendor tie-in as solution is vendor agnostic </li></ul><ul><li>No need to replace existing SANs </li></ul><ul><li>Step towards complete storage virtualisation </li></ul><ul><li>Minimal capital expenditure - Replication as a Service </li></ul><ul><li>Provisioned on a pay-as-you-grow basis (this includes snapshots) </li></ul><ul><li>Fully managed replication service </li></ul><ul><li>Resilient data protection </li></ul><ul><li>Optional snapshots </li></ul><ul><li>Data continues to reside within the EU </li></ul><ul><li>Helps achieve compliance goals </li></ul><ul><li>Reduced RTO and RPO when linked with a SunGard DR solution </li></ul><ul><li>A snapshot of the data can be made available at time of testing without impeding the live production environment </li></ul><ul><li>Cost benefit for existing SunGard Vaulting customers </li></ul><ul><li>Restoration back to the original state can be staged and seamless without any interruption to the operation of the production environment. </li></ul>
    14. 14. A Network Designed for Recovery SRaaS + Fixed Recovery Services can be linked directly into the Workplace Recovery solution at time of test or invocation
    15. 15. Summary <ul><li>Data is asynchronously replicated offsite </li></ul><ul><li>Data is made available at time of invocation within minutes of the declaration </li></ul><ul><li>Significant improvement in RTO </li></ul><ul><li>Roadmap milestone towards recovering into the “Cloud” </li></ul><ul><li>Replication core allows customer to explore Storage Virtualisation at no additional cost </li></ul><ul><li>Enables you to achieve compliance and audit goals </li></ul>
    16. 16. Storage RaaS Roadmap Q1FY11 Q3FY11 Q4FY11/Q1FY12 Q4FY10 iSCSI support NAS/NetApp Support VMWare SRM – “Dedicated Host Private Cloud Recovery” SunGard site - Flashcopy Vaulting
    17. 17. Marketing Activity Save up to 38% on enterprise standard data replication Storage RaaS versus DiY
    18. 18. Documentation on Insite <ul><li>Customer Service Overview </li></ul><ul><li>SunGard AS personnel Service Overview </li></ul><ul><li>Proposal Document </li></ul><ul><li>Prospect Presentation </li></ul><ul><li>Solution Builder </li></ul><ul><li>*Storage RaaS – Customer quotation process </li></ul><ul><li>*Storage RaaS – Customer Site pre-requisites questionnaire </li></ul><ul><li>T’s & C’s & Schedule now live </li></ul><ul><li>Oneview/Billing - WiP </li></ul>* To be posted very soon!
    19. 19. Storage RaaS Schedule
    20. 20. Pre-Sales & SA Deep dive
    21. 21. Storage RaaS Core Components Customer Site Replication Core XGb LES SunGard Shared SAN SunGard Site Replication Core
    22. 22. Customer Site Replication Core <ul><li>Hardware – 20U required & 2kVA power total </li></ul><ul><ul><li>IBM Storwize V7000 System (Clustered node) </li></ul></ul><ul><ul><li>IBM System Storage SAN06B-R Multiprotocol Extension Router </li></ul></ul><ul><ul><li>Cisco Catalyst 3560G-24TS switch (1Gb) or 3560X-24T-S (10Gb) </li></ul></ul><ul><ul><li>Cisco 2811 Router (SRaaS only) </li></ul></ul><ul><ul><li>Cisco 2821 Router (SRaaS + Vaulting) </li></ul></ul><ul><li>Software Licensing </li></ul><ul><ul><li>Per enclosure (i.e. 16 disks, approx. 5TB usable) </li></ul></ul><ul><ul><li>Standard licensing includes Flashcopy </li></ul></ul><ul><ul><li>Additional GM licensing for replication </li></ul></ul><ul><li>Why Storwize V7000 and not EE SVC? </li></ul><ul><ul><li>Better functional & needs based fit </li></ul></ul><ul><ul><li>Cheaper hardware (12%) </li></ul></ul><ul><ul><li>Potentially cheaper licensing (14%) </li></ul></ul><ul><ul><li>Customer future opportunities, i.e. Storage Virtualisation, Thin Provisioning, SSD, Easy Tier, Local Flashcopy, etc. </li></ul></ul>
    23. 23. SunGard Site Replication Core <ul><li>Hardware </li></ul><ul><li>IBM Storwize V7000 System (Clustered node) </li></ul><ul><ul><li>IBM System Storage SAN06B-R Multiprotocol Extension Router </li></ul></ul><ul><ul><li>Cisco Catalyst 3560G-24TS switch (1Gb) or 3560X-24T-S (10Gb) </li></ul></ul><ul><li>Software Licensing </li></ul><ul><ul><li>Per enclosure, raw capacity </li></ul></ul><ul><ul><li>Standard licensing includes Flashcopy </li></ul></ul><ul><ul><li>Additional GM licensing for replication </li></ul></ul><ul><ul><li>V7000 image </li></ul></ul><ul><ul><li>- </li></ul></ul>
    24. 24. SunGard Shared SAN <ul><li>Cisco MDS 9506 Chassis + 2 Sprvsrs + 2 Pwr Sup </li></ul><ul><li>IBM XIV Storage System </li></ul><ul><ul><li>Minimum sale = 1TB </li></ul></ul><ul><ul><li>Growth in 0.5TB increments </li></ul></ul><ul><ul><li>Think sweet spot around 5TB plus primarily from RTO perspective </li></ul></ul><ul><li>Future might be dedicated storage….shared fabric….. </li></ul>Inter site Connectivity <ul><li>1Gb or 10Gb IP Lan Extension Service </li></ul><ul><ul><li>Virgin Media, 1Gb = £3k setup, £28k per annum </li></ul></ul><ul><ul><li>Virgin Media, 10Gb = £50k setup, £67.5k per annum </li></ul></ul>
    25. 25. Quotation Process PP Sign off
    26. 26. Quotation
    27. 27. Chris Higgins Storage - Replication as a Service
    28. 28. Coverage – 14 th October Plus: Financial Sector Technology, Continuity Central, Contingency Today and Datacenter Dynamics.
    29. 29. Banners <ul><li>MPU </li></ul><ul><li>Leaderboard </li></ul><ul><li>Skyscrapers </li></ul>
    30. 30. Banners MPU
    31. 31. Banners Sky
    32. 32. Banners Leaderboard
    33. 33. ITPRO Example
    34. 34. Email
    35. 35. Final DM
    36. 36. Landing page Expands to
    37. 37. Simple TCO Tool
    38. 38. Media Site Target Audience Opportunity Leads CIO | IDG C-Suite Decision Makers | IT Managers Executive Briefing 100 Computerworld Newsletter x2 N/A Computerworld Text Link CIO Technology Update Newsletters x2 CIO Text Link CNET DIRECT IT Decision Makers, Business Continuity | Risk & Compliance Directors eBOOK & eDM 320 Silicon IT Managers | Professionals 2 Whitepapers 80 Leaderboard N/A MPU Leaderboard INCISIVE MEDIA - IT Hound Risk and Compliance Managers | C-Suite Decision Makers | IT Managers Video 180 1 x Whitepaper 1 x Research Survey Solus Email to 10,000 Recipients N/A eMEDIA Database sourced from: Bespoke Survey via Email 420 Business Continuity Solutions Bulletin Corporate IT Strategy Bulletin Data Management Bulletin IT Compliance Bulletin Public Sector Technology Bulletin IT Trends Bulletin Vibrant Media IT Managers Leaderboard 1148
    39. 39. Media generated materials
    40. 40. Support Materials
    41. 41. Contacts Chris Higgins Product & Services Development Manager SunGard Availability Services 12-13 Bracknell Beeches Old Bracknell Lane West Bracknell, Berkshire RG12 7BW 020 8080 8152 Office [email_address]
    42. 42. Confidentiality Statement <ul><li>Copyright ©2010 by SunGard Availability Services (or its subsidiaries, “SunGard”). All rights reserved. No parts of this document may be reproduced, transmitted or stored electronically without SunGard’s prior written permission. </li></ul><ul><li>This document contains SunGard's confidential or proprietary information. By accepting this document, you agree that : (A)(1) if a pre-existing contract containing disclosure and use restrictions exists between your company and SunGard, you and your company will use this information subject to the terms of the pre-existing contract; or (2) if no such pre-existing contract exists, you and your Company agree to protect this information and not reproduce or disclose the information in any way; and (B) SunGard makes no warranties, express or implied, in this document, and SunGard shall not be liable for damages of any kind arising out of use of this document </li></ul><ul><li>Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders. </li></ul>