SunGard Managed Hosting Capability Credibility

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SunGard’s Secure Hosting services allow clients to secure their equipment in a shared computer environment.

Secure Hosting is provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with help desk services and intelligent hands.

The client can take a full cabinet, half cabinet, floor tiles or a dedicated caged area.

SunGard also offers a hardware / software installation service to help insure that the customers environment is established quickly and accurately, saving them time and money.

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  • Multi- terabit and multi gigabit (Elland) network between our TC’s which allow us to deliver dual DC solutions – SunGard’s model supports the growing number of businesses turning to cloud computing, offering them the opportunity to create an enterprise class ‘private cloud’ which combines the flexibility of virtualisation with dual-site or triple-site data centre resilience.  Redundant systems are in place to help ensure maximum availability of the data centre at all times and all centres have carrier class connectivity to each other meaning customers can spread their ‘private cloud’ across multiple UK data centres reducing the risk of having all their environment in one data centre.  Such tri-angulated connectivity to multiple SunGard Technology Centres means greater diversity, resilience and robustness for businesses. 
  • To provide customers with flexibility of choice, cost-effective networking solutions, many POPs (points of presence) throughout the UK, maximum robustness & resilience, and diversity & separacy of communications help to make cloud solutions viable.
  • Managed Services at a glance Secure Hosting Services – Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with help desk services and intelligent hands. Platform & Device Monitoring – Monitoring and portal reporting services by device, platform, application, database or website. Security & Network Management – Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access. OS & Database Management – Managing equipment, operating systems, and databases as well as providing load balancing solutions. Vaulting & Data Replication – Automated off site backup, archive and retrieval of data as well as mirroring solutions.
  • SunGard Managed Hosting Capability Credibility

    1. 1. Managed Hosting Technology Proposition
    2. 2. Market Leading Credentials <ul><li>One of the world’s largest Managed Hosting Providers* </li></ul><ul><li>Winner </li></ul><ul><ul><li>Infrastructure Excellence of the Year 2010 </li></ul></ul><ul><ul><li>Data Centre Strategy of the Year 2008 (runner up in 2009)** </li></ul></ul><ul><li>ISO 9001:2000 accreditation </li></ul><ul><li>SAS 70 Compliant UK data centres </li></ul><ul><li>List X & PCI DSS solutions hosted in the UK </li></ul><ul><li>Over £500m committed spend to delivering UK data centres. </li></ul>*Tier 1 research – August ’10 **CIR Business Continuity Awards
    3. 3. <ul><li>New data centre added in the last two years equates to approximately the same area as Wembley football pitch </li></ul>Supporting Growth <ul><li>SunGard are delivering the equivalent of one tennis court per month of customer production environments. </li></ul>
    4. 4. SunGard’s Managed Services are Growing 37% 60% 3% Recovery Services Managed Services Consulting & Software
    5. 5. Supporting HA & Cloud Solutions <ul><li>SunGard deliver dual/triple site data centre solutions </li></ul><ul><li>Multiple terabit and gigabit diverse connections between SunGard Technology Centres </li></ul><ul><li>Consistent technology, management and procedures (ITIL) across all Technology Centres </li></ul><ul><li>Over 250 technical staff supporting customers. </li></ul>
    6. 6. SunGard Technology Centres – Carrier Rich
    7. 7. UK Data Centres
    8. 8. LTC <ul><li>24/7 Network Operations Centre (NOC) </li></ul><ul><li>Minimum N+1 redundancy on power </li></ul><ul><li>Mains power 2 x 22 MVA supplies </li></ul><ul><li>Minimum N+1 redundancy on chilled water cooling system </li></ul><ul><li>24/7 security. </li></ul>Building size 195,000 sq ft Data centre 130,000 sq ft
    9. 9. TC2 <ul><li>24/7 SunGard Control Centre </li></ul><ul><li>Minimum N+1 redundancy on power </li></ul><ul><li>Mains power 2 x 132 MVA supplies </li></ul><ul><li>Minimum N+1 redundancy on chilled water cooling system </li></ul><ul><li>24/7 security. </li></ul>Building size 705,000 sq ft Data centre 62,501 sq ft
    10. 10. TC3 <ul><li>24/7 SunGard Control Centre </li></ul><ul><li>Minimum N+1 redundancy on power </li></ul><ul><li>Mains power 4 x 3 MVA supplies </li></ul><ul><li>Minimum N+1 redundancy on chilled water cooling system </li></ul><ul><li>24/7 security. </li></ul>Building size 200,000 sq ft Data centre 24,219 sq ft
    11. 11. TC4 <ul><li>SunGard Control Centre </li></ul><ul><li>Minimum N+1 redundancy on power </li></ul><ul><li>Mains power 2 x 9 MVA supplies </li></ul><ul><li>Minimum N+1 redundancy on cooling system </li></ul><ul><li>24/7 security. </li></ul>Building size 89,400 sq ft Data centre 37,000 sq ft
    12. 12. Managed Hosting <ul><li>More than 3,000 businesses worldwide trust SunGard to host their production environment </li></ul><ul><li>One third of the FTSE 100 host with SunGard in the UK </li></ul><ul><li>Over 600 businesses are hosted in SunGard UK Technology Centres. </li></ul>
    13. 13. SunGard Workplace & Technology Centre Resilience <ul><li>Protected Facilities </li></ul><ul><li>Borehamwood </li></ul><ul><li>Bristol </li></ul><ul><li>Coventry </li></ul><ul><li>Crawley </li></ul><ul><li>Dundee </li></ul><ul><li>Leatherhead </li></ul><ul><li>Leicester </li></ul><ul><li>Livingston </li></ul><ul><li>London </li></ul><ul><li>Milton Keynes </li></ul><ul><li>Poole </li></ul><ul><li>Stockport </li></ul><ul><li>Theale </li></ul><ul><li>Warrington </li></ul><ul><li>Fully Resilient Technology Centres </li></ul><ul><li>LTC Hounslow </li></ul><ul><li>TC2 Docklands </li></ul><ul><li>TC3 Woking </li></ul><ul><li>TC4 Elland </li></ul>
    14. 14. Security <ul><li>Physical security </li></ul><ul><li>Aligned to CPNI requirements, exceeds minimum UK Central Government requirements </li></ul><ul><li>Single national supplier at sites solely managed by SunGard </li></ul><ul><li>Technical Security </li></ul><ul><li>Access Control and CCTV systems aligned to BS 7958 and BS 8495 standards </li></ul><ul><li>Installed and maintained by Home Office security vetted, NACOSS Gold installer </li></ul><ul><li>4 hour response SLA maintenance contract in place on all technical systems (24/7) </li></ul><ul><li>Logical Security </li></ul><ul><li>Controls deployed in accordance to ISO 27001:2005 and ISO/IEC 27002:2005 standards </li></ul><ul><li>Government focussed certification aligned to ISO 27002 achieved during 2008 – IGSoC </li></ul><ul><li>Personnel Security </li></ul><ul><li>All new SunGard staff are vetted as part of recruitment process to BS 7858:2006 standards </li></ul><ul><li>Large number of SunGard staff are vetted to UK Government standards (SC & CTC) </li></ul><ul><li>Business Continuity </li></ul><ul><li>All SunGard sites have BS 25999-2:2007 compliant BCMS and plans </li></ul><ul><ul><li>Ongoing certification programme – all sites certified by Q3 2010 </li></ul></ul><ul><li>Data Protection </li></ul><ul><li>Compliant with UK/EU and US legislation on data protection </li></ul><ul><ul><li>US Safe Harbor registration maintained in addition to ICO registration. </li></ul></ul>
    15. 15. Network Operations Centre (NOC) SunGard monitors: 3,000+ servers ▪ 1,100+ network devices ▪ 21,000+ elements 24/7 Monitoring All SunGard Technology Centres are monitored and managed centrally from the UK Network Operations Centre (NOC) which itself has failover to a second SunGard NOC on a separate continent.
    16. 16. SunGard Control Centres Local Presence Technicians are available in all Technology Centres providing onsite ‘remote hands’ to support the Network Operations Centre (NOC).
    17. 17. <ul><li>Online portal providing customers on-demand views of their SunGard services and the ability to interact with SunGard’s support team. </li></ul>Customer Portal <ul><li>ITIL based ticket system (Incident / Problem / Change) </li></ul><ul><li>Monitoring and service reporting </li></ul><ul><li>Assets </li></ul><ul><li>Contacts. </li></ul>
    18. 18. Managed Hosting at a Glance <ul><li>Secure Hosting Services </li></ul><ul><li>Platform & Device Monitoring </li></ul><ul><li>Security & Network Management </li></ul><ul><li>OS & Database Management </li></ul><ul><li>Vaulting Services & Data Replication. </li></ul>

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