AVAILABILITY SERVICESBCM SOFTWARE
ALL IN ONE CONTINUITY MANAGEMENT SOLUTION    A Single Platform Approach        Manage entire lifecycle with        compreh...
SUNGARD’S CONTINUITY MANAGEMENT SOLUTIONAs the risk of incidents increases           All for seamless automation andand co...
WHY AUTOMATE CONTINUITY PLANNING?    Many companies still use                   In addition to a relational database,    w...
PLANNING AND ANALYSIS Build and maintain plans with                 They offer built-in methodology and the industry stand...
PLANNING AND ANALYSIS CONTINUED    Leverage expertly designed surveys          The software helps planners gather the    t...
ASSESSMENT AND SCORINGIdentify threats to any location                Assess and rate the resiliencywith Risk Assessment  ...
CRISIS MANAGEMENT    ASSESSMENT AND SCORING    Work through any disruption                    Recover using a proven    yo...
Send and receive alerts and                 Timely: Work with real-time data:access revovery tools when                  N...
GLOBAL SUPPORT                      “LDRPS is a great product                       and a powerful tool. It has           ...
In addition to the mostadvanced planning software,SunGard provides:Flexible purchasing optionsWhether through a perpetual ...
SunGard Availability ServicesSunGard Availability Services delivers secure, resilient IT infrastructure and organisational...
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SunGard CMS Brochure

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Business Continuity Management made easy. And efficient. And reliable.

SunGard Availability Services have launched their new Continuity Management Solution (CMS) software because we all know that a master of any trade has the right tool for the job. Yet in the world of Business Continuity, talented experts all across the world find themselves working with software not designed for the task of BC management.

Business Continuity is what we do best and we know that it is what you do best – all you need is the right tools.

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SunGard CMS Brochure

  1. 1. AVAILABILITY SERVICESBCM SOFTWARE
  2. 2. ALL IN ONE CONTINUITY MANAGEMENT SOLUTION A Single Platform Approach Manage entire lifecycle with comprehensive BC Programme Management Leverage automated BCM processes, expert-generated guidance and best practices Deploy flexible, modular options; add functionality as organisation needs evolve Use software solutions from the trusted leader in BC/DR industry. “What impresses me about SunGard is not only do they stand behind their product, it feels like they stand behind me. They don’t just talk about customer service, they really provide it.” Fortune 500 defence contractor nuit y M ana Conti g ess o f t wa re o f t h e m e s in i n g S eY n Bu lan n ea t P r 2010 20102 SH O RT L I S T E D
  3. 3. SUNGARD’S CONTINUITY MANAGEMENT SOLUTIONAs the risk of incidents increases All for seamless automation andand cost of IT downtime management of business continuity processes.escalates, the importance of Save time with single data entryeffective continuity planning Start with any module, no ‘entry point’becomes even more critical.Customers, shareholders, and Simplify user set up with centralised security.numerous regulatory bodiesdemand that organisations nt inuityhave plans in place to ensure co m arecovery from any disruption g n na Understandingto operations. the organisation di ge EmbedSimply having a plan on the shelf is notenough. Organisations today need a plan mentthey can trust, that integrates seamlessly Exercising, BCM Determining maintenance programme BCMwith the business, yet can be easily and review management strategiesmodified online to accommodate theevolving needs of people and processes. re in Developing and tu implementing th a BCM response ul or c e gan s isati on’ Beyond the benefits of data integration, CMS provides centralised and secure access to individual modules. This flexible solution can be customised to fit your organisation’s specific needs to support the full lifecycle of business continuity management (BCM). Building on the strength and functionality of the core platform, independent modules can be added over time as the BCM requirements of your company expand or change.This flexible platform can be customisedby adding software modules as continuitymanagement requirements change over time.SunGard’s Continuity ManagementSolution (CMS) leverages a commonplatform that enables data consistencyacross multiple planning, testing andexecution-management processes, aswell as standardised reporting. 3
  4. 4. WHY AUTOMATE CONTINUITY PLANNING? Many companies still use In addition to a relational database, word processing software to BCM software provides: house and maintain continuity Flexibility to customise to the processes. This approach requirements of company standards generally can’t meet the Simplicity for the plan development stringent requirements for process to integrate with multiple plans updating and maintaining Efficiency for plan maintenance plans. With specialised planning and activation. software, your return on Covering business impact analyses, investment (ROI) will not continuity planning, incident response, and emergency notification, the BCM just be considerable savings, suite of tools are feature-rich, easy but also time and assurance. to use and implement, web-enabled, and developed by industry experts. Using standard business software to manage your plans may not save you money if you have to pay employees for hours of word processing time that can be accomplished in a fraction of the time with the right planning software. Moreover, BCM software contains expert guides to make sure your plan meets good practice(s) and is done right. Business continuity plans need to be ‘living’ documents and resources that reflect ongoing changes in the organisations they serve. Real time revisions are best maintained in a relational database with BCM software designed specifically to perform global changes and automate the entire planning process. MyCMS home page includes quick launch icons to licenced products, system messages, and surveys or plans requiring attention4
  5. 5. PLANNING AND ANALYSIS Build and maintain plans with They offer built-in methodology and the industry standard: LDRPS® guidance based on years of research and development, and prompt users LDRPS® (Living Disaster Recovery Planning to enter the most relevant data to System) provides essential flexibility of complete their plans. Plan Navigators plan design, data collection, importing can be used in their standard form or and exporting of data, customisation, easily customised to organisational report generation, and ongoing plan needs. maintenance. It also guides planners with built-in methodology, while providing Planning power and simplicity: ample opportunity to customise continuity Continuity planners have a lot on their programmes to match individual plate, so they need software that is preferences. easy to understand and use. LDRPS is smartly laid out and specifically As experts in the BCM software industry designed to follow logical planning for over 20 years, we have always created steps. With a user-friendly graphical content and good practices that follow our interface, it uses a navigation tree customers’ needs. In LDRPS, we combined and has a consistent look and feel our expertise as continuity planning throughout the screens. software designers with our consulting proficiency to develop a tool that is Reporting capabilities: LDRPS easy to implement, and offers familiar provides over 200 standard reports point-and-click features. The same simple that synthesise critical details about interface applies to all versions of LDRPS, employees, customers and vendors simplifying user training. needed in the case of a disruption. And like Navigators, individual users Expert planning partner: The heart can customise their own Crystal of LDRPS is its Plan Navigators – these reports. interfaces are designed to assist users in reaching their planning objectives Intelligent security: LDRPS security with step-by-step instruction. options will protect confidential plan information and filter it for your intended audience. Many of the standard security packages and access filters can be customised, enabling plans to keep pace with“I am currently an LDRPS user organisational changes. and it’s truly the best in the Planning scope: LDRPS offers the option to build general plans (e.g., market. I’ve evaluated a lot evacuation or crisis management plans), of different products and or plans directed to the recovery of core components (processes, applications the whole package is better and hardware). than any other in the industry. Map dependencies: LDRPS It’s easy to use, includes provides a graphical representation everything I was looking for, of the relationships between core components, enabling planners to and is priced right.” easily identify dependencies within the plan, and across the organisation. financial services technology company 5
  6. 6. PLANNING AND ANALYSIS CONTINUED Leverage expertly designed surveys The software helps planners gather the to gather plan information using information they need to identify critical BIA Professional® business units and processes, the impact of outages over time, and the equipment A business impact analysis provides necessary to recover. This information a clear view of an organisation’s can be used independently for analysis, weaknesses and vulnerabilities. or it can be integrated into LDRPS, The quality of the survey’s questions, saving time, and ensuring consistency participants, and data dictate the of data across your entire programme. soundness of a business continuity process. A strong start with the right questions: With more than BIA Professional® delivers a focused, 55 expertly designed questions, detailed picture of financial and standard templates can be used operational vulnerabilities, business as is or customised. impacts, and recovery strategies – all protected by powerful security Intelligent survey control: Question capabilities, on the web. branching guides survey participants to answer only questions that are relevant, while question validation guides recipients to provide necessary “A recent Isurus/DRJ survey information, ensuring the integrity found that 72% of respondents of results. cited planning and managing Analysis and data presentation a complete BCM programme simplified: The reporting functionality of BIA Professional simplifies analysis as a key challenge.” and presentation of survey results. Users have more than 150 standard Isurus Research/Disaster Recovery Journal reports to analyse data from multiple (SunGard-sponsored), January, 2009 angles, or they can build custom reports to dig deeper into specific responses.6
  7. 7. ASSESSMENT AND SCORINGIdentify threats to any location Assess and rate the resiliencywith Risk Assessment of your vendors and supply chain with Vendor AssessmentContinuity planning is not only aboutrecovering from disruption – it’s also Organisations recognise their supplyabout providing organisations with the chain has become critical to theknowledge of what could go wrong operation of the business – and it’sand the potential business impact – no longer acceptable to simply trusta requirement of many regulatory that a vendor will be reliable duringbodies worldwide. a disruption. A Vendor Assessment can help evaluate service providers’The Risk Assessment module enables or suppliers’ compliance with theiridentification of technical, human, continuity requirements.natural, and proximiy risks threateningany location, along with the probability Minimise vendor recordand potential impact of specific risks. maintenance: Enable vendors to verify and update information online, Customise site strategy: Assessment including contract information.ASSESSMENT AND SCORING findings account for each location’s vulnerabilities to formulate site- Minimise weakness in the supply specific planning strategies. chain: Identify services or suppliers not in compliance. Satisfy regulations: Assessment results serve as a foundation for Centralise and supplement Vendor addressing regulations, such as Management Programme: Collect Bank of England / FSA, and store vendor contracts centrally; Sarbanes-Oxley, and Basel-II. identify vendors with low resilience and risk. Make intelligent decisions: A complete report showing the probability and severity of threats at all locations facilitates resource prioritisation. Visual ratings organise all findings based on probability, potential impact, and an overall ‘risk score’ for each location to assist the planning process.Determine employee readinesswith Work Force AssessmentWhether the situation involves the majorloss of a facility, the failure of a criticalbusiness operation or a widespreadevent such as a pandemic, a Work ForceAssessment helps you evaluate yourcritical personnel’s ability to respond todisruptions, and use new recovery tools. Minimise employee record maintenance: Enable employees to verify and update their information online. Minimise weakness in your BCM: Identify reliances; align corporate policies. Identify and evaluate critical personnel: Identify employees with high impact rating. 7
  8. 8. CRISIS MANAGEMENT ASSESSMENT AND SCORING Work through any disruption Recover using a proven you may encounter with Incident methodology: Incident Manager Manager® powered by WebEOC® focuses on life safety, impact assessment, and recovery and When a disaster hits, gaining control of restoration. These represent the the situation is a critical objective on the most important considerations in an path to recovery. An organisation’s best emergency – safety of people, status bet is an effective Emergency Operations of critical processes, and the ultimate Centre (EOC), which coordinates goal of organisational recovery. information arriving by phone, e-mail, news reports, and other sources to help Respond faster with smarter guide recovery efforts. resources: Incident Manager offers a series of dashboard screens that Instead of a room full of phones and display specific information and white boards, the ideal method for unfolding events that can be escalated coordinating emergency response is a for attention. There are more than 25 virtual EOC, such as Incident Manager® standard screens, and users have the powered by WebEOC®. With the ability option to customise and add more. to escalate vital issues online, you can track recovery efforts remotely with Incident display: MapTac™ displays the only command centre automation the evolving situation and enables software that integrates with LDRPS. users to ‘publish’ a map, dispersion model, digital photo, floor plan, etc., from any map/GPS source or digital camera. The user can place markers, shapes, and labels on the map from a palette and share it with fellow users instantly through a Web browser. These icons can represent the incident scene, show the location of responding units, identify forces assigned to staging, display roadblocks, etc.8
  9. 9. Send and receive alerts and Timely: Work with real-time data:access revovery tools when NotiFind’s Message Centre offersneeded with NotiFind® multi-channel inbound and outbound interactive communications withA single outbound communication can real-time reporting to help shortenbe effective in many scenarios. But this or prevent disruptions. A real-timemay not be enough in certain situations, readiness update provides additionalsuch as a pandemic outbreak that protection, allowing employees torequire updates and access to virtualised communicate vital information fromdesktop and telephony tools to be sent the field.at regular intervals to and from people Available: Provide peace of mind:working from home. NotiFind is backed by the MessageNotiFind® is a communication tool that Trust Guarantee ensuring thedoes more than contact people – it gets notification network is always available,responses. NotiFind enables users to with 99.99% uptime and 99.9%quickly contact key personnel, deliver deliverability across the entire network.critical messages, and receiveimportant data.Hundreds of thousands of messagescan be sent per hour using the latestcommunication technology. Driven bythe infrastructure of Varolii®, NotiFindbrings BCM to a new level in more than180 countries worldwide. Accurate: better management of communications during a crisis: Features include conference call bridging, providing a direct patch into conference calls; reporting, offering detailed progress reports on issues such as employee safety; and polling to facilitate information gathering. 9
  10. 10. GLOBAL SUPPORT “LDRPS is a great product and a powerful tool. It has enabled us to consolidate and coordinate our planning efforts on a global level. We currently have 72 sites and 175 users that utilise LDRPS with good results.” semiconductor manufacturing technology company10
  11. 11. In addition to the mostadvanced planning software,SunGard provides:Flexible purchasing optionsWhether through a perpetual licence,On-Demand (Software as a Service),or hosted at our secure data centre,we have the options that best fit yourorganisations’ investment needs.SupportSunGard software support providesmore than answers and planningadvice 24/7. Our specialists also serveas advocates, relaying customers’enhancement requests to our projectmanagers and developers.Training and ConsultationNo one knows our products betterthan our team of experienced trainers.SunGard provides free training foran unlimited number of customerpersonnel at our UK and US facilities.We also have consultants who areexperts in business continuity planning,training, and testing to ensure thatbusinesses can meet their recoveryobjectives. They bring practicalexperience from working withhundreds of customers of allsizes and across industries.User EventsWe offer opportunities for current andfuture customers to learn about oursolutions and the latest industry trends.They include: Annual International User Group Forum offering industry and company- specific breakout sessions, and various workshops. Regional User Groups (RUGs) providing an opportunity to share ideas with other customers and offer feedback for product enhancements. 11
  12. 12. SunGard Availability ServicesSunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability servicesthrough a unique combination of scalable, managed IT production environments and Workplace Recoverycentres, with the added benefit of remote access solutions for your workforce: Connected via our privatenetwork across our multiple locations and all supported by experience gained from five decades of keepingbusinesses resilient.Managed Services Recovery ServicesSunGard’s Managed Services give you the IT resources Interruptions to business are difficult to predict, butand skills you need to ensure availability, reliability, SunGard customers know that when disaster strikes,security and cost-efficiency. Yet we leave you in full they are always ready. With the widest range ofcontrol of the systems, applications and data that effective solutions SunGard ensures that any businessdrive your business forward. Meanwhile our impact is minimised, returning you quickly back toenterprise-class Infrastructure as a Service ‘private business as usual.cloud’ delivers computing power, data storage,security and connectivity for almost zero CAPEX. BCM Software Our industry leading suite of BCM Software allowsConsulting Services you to develop a world-class BCM regime, to manageWe help you get risks under control, thereby your preparedness, and any business interruptionssafeguarding your profits, operations, customers and you experience. It ensures your staff and customersreputation by leveraging our industry-acknowledged are fully informed, and that the right people andoperational risk management expertise. From resources are deployed at the right time.business continuity management to the full lifecycleof technological solutions, we deliver results uniqueto your business because our start point is alwaysyour business needswww.sungard.co.ukUnited Kingdom & Information Availability you can trustEuropean Head Office SunGard Availability Services understands how12-13 Bracknell Beeches, vital Information Availability is to protectingOld Bracknell Lane West, key operations, servicing customers, preservingBracknell, Berkshire reputation,maintaining profitability and engenderingRG12 7BW stakeholder confidence. Over 10,000 customers trust us to keep their people and informationt: 0800 143 413 connected. Trust us to do the same for you.e: infoavail@sungard.comw: www.sungard.co.uk© 2010 SunGard Availability Services (UK) LimitedSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. orits subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarksof their respective holders.

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