The challenges of delivering Government services – at both local and national levels – are significant. The expectations of taxpayers and of business are growing, and the financial constraints demand difficult decisions.
AVAILABILITY SERVICES Delivering resilient GOVERNMENT AND BS 25999 GovernmentThe challenges of delivering To address this, many Government organisations are investing in BusinessGovernment services – at both Continuity Management (BCM) and inlocal and national levels – are BS 25999 – the British Standard for BCM – as a management frameworksignificant. The expectations to deliver good practice.of taxpayers and of business Enhancing Government servicesare growing, and the with BS 25999financial constraints demand An interruption to Government services –difficult decisions. often highly critical, interdependent, complex, and vital to the country’s interests andFurthermore Transformational Government – competitiveness – can have implicationsthe use of technology to change the way for UK plc.services are delivered and managed – presentsopportunities, but also challenges. Issues Using BS 25999 as a framework for deliveringlike the possibility of service interruptions – resilient services allows a range of initiatives topandemics, denial of access, loss of power, be delivered, on time and on budget such as:utilities or communications, transport Transformational Governmentdisruption, or loss of fuel availability needto be considered. Shared Services e-GovernmentThe implications of a service interruptioncan be significant. It can: Multi-agency initiatives Compromise critical services delivered by Personalised services your department Process re-engineering Affect the introduction of new initiatives Civil Contingencies Act 2004, like e-Government, personalised services, The Pitt Review and other and other citizen-focussed initiatives legislative developments. Cause cost and time over-runs of SunGard Availability Services has the critical projects resources, expertise and experience to Breach your obligations under the deliver BS 25999 into the public sector. Civil Contingencies Act 2004 Leave you vulnerable to data loss, compromised security and other operational issues.