1.
INTRODUCTION
“A good job is the best form of inclusion. Rather than assuming the poor need an increasing
array of hand-outs, they should be empowered to equip themselves and their children to
become effective contributors to the economy.”
- Raghuram Rajan
FINANCIAL INCLUSION:-
Financial inclusion means providing financial services such as basic bank accounts
and deposit and saving facility at very low cost to poor section of society or to those who are
not having access to banking sector so that they can also enjoy basic banking facilities and
they can be integrated with formal banking system. Concept of financial inclusion came in to
existence in 2005 in India when its importance was recognized and relaxation given to
banking sector to come with best strategies to involve people in banking sector by providing
banking facilities at very low cost. Reserve bank of India is playing its central role in
promotion of financial inclusion so that involvement of every single household can be
achieved. Although Government of India and our banking sector are making efforts to
achieve targets of financial inclusion and getting favorable results in this side also. There are
some challenges also in way of financial inclusion, which are acting as barriers to achieve
targets of financial inclusion. Financial inclusion or access to banking sector is touching lives
of needed and poor people, they are getting a wide range of financial services at very low
cost and they are managing their resources in productive way because in absence of formal
system, moneylenders would exploit them. Most of the population of India is living in rural
areas that why they have less access to formal banking sector here role of financial inclusion
becomes active by providing banking facilities to rural population and involving them in
circle of finance.
An earlier effort by the Government of India includes setting up a committee on
financial inclusion under the chairmanship of Dr. C. Rangarajan. The committee finalized
its report in early 2008. As is evident from the preamble of the report, the committee
interpreted financial inclusion as an instrumentality for social transformation.
It has been defined, by the Committee on Financial Inclusion, 2008, as the process of
ensuring access to financial services and timely and adequate credit where needed by
vulnerable groups such as weaker sections and low income groups at an affordable cost. It

2.
primarily represents access to a bank account backed by deposit insurance, access to
affordable credit and the payments system.
"Access to finance by the poor and vulnerable groups is a prerequisite for inclusive
growth. In fact, providing access to finance is a form of empowerment of the vulnerable
groups. Financial Inclusion denotes delivery of financial services at an affordable cost to the
vast sections of the disadvantaged and low-income groups. The various financial services
included credit, savings, insurance and payments and remittance facilities. The objective of
financial inclusion is to extend the scope of activities of the organized financial system to
include within its ambit people with low incomes. Through graduated credit, the attempt must
be to lift the poor from one level to another so that they come out of poverty." there are
number of problems which create hurdles in success path. There is a lack of banking habits
especially in rural areas of India. Illiteracy, increasing population is continued to be a road
block to financial inclusion in many states. RBI, Government of India and NABARD are
working continually to achieve the objective of financial inclusion. Government of India and
RBI introduced many schemes like Pradhan mantra jan dhan yogna , Atal bima Yojna Sarv
siksha abhiyan to promote financial education. Many financial Education centers are
provided education about banking and financial services. All such efforts will results into the
positive effect on living standard of people and economic growth of the nation.
Importance/ significance of Financial Inclusion:
Financial inclusion, more particularly when promoted in the wider context of economic
inclusion, can uplift financial conditions and improve the standards of lives of the poor and
the disadvantaged. Access to affordable financial services would lead to increasing economic
activities and employment opportunities for rural households with a possible multiplier effect
on the economy. It could enable a higher disposable income in the hands of rural households
leading to greater savings and a wider deposit base for banks and other financial institutions.
It will enable the Government to provide social development benefits and subsidies directly
to the beneficiary bank accounts, thereby drastically reducing leakages and pilferages in
social welfare schemes. Further, expanding the reach of financial services to those
individuals who do not currently have access would be an objective that is fully consistent
with the people-centric definition of inclusive growth which attempts to bridge the various
divides in an economy and society, between the rich and the poor, between the rural and

3.
urban populace, and between one region and another. Thus, financial inclusion could be an
instrument to provide monetary fuel for economic growth and is critical for achieving
inclusive growth.
PRDHAN MANTRAI JAN DHAN YOJANA:-
Honorable Prime Minister, Sh. Narendra Modi on 15 August, 2014 announced
"PradhanMantri Jan-DhanYojana (PMJDY)" which is a National Mission for Financial
Inclusion. The task is gigantic and is a National Priority. This National Mission on Financial
Inclusion has an ambitious objective of covering all households in the country with banking
facilities and having a bank account for each household. It has been emphasized by the
Hon'ble PM that this is important for including people left-out into the mainstream of the
financial system.
The PradhanMantri Jan-DhanYojana launched on 28 August, 2014, across the nation
simultaneously. It will be launched formally in Delhi with parallel functions at the state level
and also at district and sub-district levels. Camps are also to be organized at the branch level.
The PradhanMantri Jan-DhanYojana lies at the core of development philosophy of "Sab
KaSath Sab KaVikas".
With a bank account, every household would gain access to banking and credit
facilities. This will enable them to come out of the grip of moneylenders, manage to keep
away from financial crises caused by emergent needs, and most importantly, benefit from a
range of financial products. As a first step, every account holder gets a RuPay debit card with
a 1, 00,000/- accident cover. Further, they will be covered by insurance and pension
products. There is need to enroll over 7.5 crore households and open their accounts.
"The most bank accounts opened in 1 week as a part of financial inclusion campaign is
18,096,130 and were achieved by Banks in India from 23 to 29 August 2014". By 05 August
2015, 17.45 crore accounts were opened; with around ₹22032.68 crore were deposited under
the scheme.
“Objective of “PradhanMantri Jan-DhanYojana (PMJDY)” is ensuring access to
various financial services like availability of basic saving bank account, access to need
based credit, remittances facility, insurance and pension to the excluded section i.e.
weaker section and low income groups. This deep penetration at affordable cost is
possible only with effective use of technology.”

4.
BENEFITS UNDER PMJDY SCHEME
 Interest on deposit.
 Accounts are being opened with Zero balance.
 Life insurance cover of Rs.30,000/-
 Beneficiaries of Government Schemes will get Direct Benefit Transfer in these
accounts.
 Access to Pension, insurance products (Accidental insurance cover of Rs.1.00 lakh)
 Accidental Insurance Cover, RuPay Debit Card ( must be used at least once in 45
days.
 Overdraft facility up to Rs.5000/- is available in only one account per household,
preferably lady of the household.
REGULATORY FRAMEWORK
The financial system in India is regulated by independent regulators in the field of banking,
insurance, capital market, commodities market, and pension funds. However, Government of
India plays a significant role in controlling the financial system in.
Reserve Bank of India: Reserve Bank of India is the apex monetary Institution of India. It
is also called as the central bank of the country.
The Reserve Bank of India was established on April 1, 1935 in accordance with the
provisions of the Reserve Bank of India Act, 1934. The Central Office of the Reserve Bank
was initially established in Calcutta but was permanently moved to Mumbai in 1937. The
Central Office is where the Governor sits and where policies are formulated. Though
originally privately owned, since nationalization in 1949, the Reserve Bank is fully owned by
the Government of India.
It acts as the apex monetary authority of the country. The Central Office is where the
Governor sits and is where policies are formulated. Though originally privately owned, since
nationalization in 1949, the Reserve Bank is fully owned by the Government of India. The
preamble of the reserve bank of India is as follows:

5.
Preamble: "...to regulate the issue of Bank Notes and keeping of reserves with a view to
securing monetary stability in India and generally to operate the currency and credit system
of the country to its advantage."
Recent guidelines for financial inclusion
 2012: RBI permitted Aadhaar letter as a proof of both Identity & Address for the
purpose of opening of bank Accounts
 2012: GOI introduced Sub Service Area (SSA) approach for opening of banking
outlet and for Direct Cash Transfer.
 2012: Aadhaar Payment Bridge System (APBS) was introduced for centralized credit
of Social Benefits. Guidelines on Direct Benefit Transfer issued by GOI.
 2013: To ease the account opening process RBI permitted to use e-KYC.
TRAI issued guidelines on USSD based mobile banking services for financial inclusion
 2014: RBI issues guidelines for scaling up of Business Correspondent model
UNION BANK OF INDIA
Union Bank of India was established on 11th November 1919 with its headquarters in the city
of Bombay now known as Mumbai. The Head Office building of the Bank in Mumbai was
inaugurated by Mahatma Gandhi, the Father of the nation in the year 1921, and he said on the
occasion:
"We should have the ability to carry on a big bank, to manage efficiently crore of rupees in
the course of our national activities. Though we have not many banks amongst us, it does not
follow that we are not capable of efficiently managing crore and tens of crore of rupees."
His prescient words anticipated the growth of the bank that has taken place in the
decades that followed. The Bank now operates through over 4200+ branches across the
country. The Bank's core values of prudent management without ignoring opportunities is
reflected in the fact that the Bank has shown uninterrupted profit during all 96 years of its
operations.
Union Bank has been playing a very proactive role in the economic growth of India
and it extends credit for the requirements of different sectors of economy. Industries, exports,

6.
trading, agriculture, infrastructure and the individual segments are sectors in which the bank
has deployed credit to spur economic growth and to earn from a well diversified portfolio of
assets. Resources are mobilized through Current, Savings and Term Deposits and through
refinance and borrowings from abroad. The Bank has a large clientele base of over 5.7
crores.
On the technology front the Bank has taken early initiatives and 100% of its branches
are computerized. The Bank has also introduced Core Banking Solution with connectivity
between branches. 100% of the business of the Bank is under Core Banking Solution making
it a leader among its peers in infusion of technology. Many innovative products are
developed using the technology platform to offer an array of choices to customers, adding
speed and convenience to transactions. Technology will also enable the Bank to derive
substantial cost reduction while creating the requisite capacity to handle the ever increasing
volume of business in a competitive environment that offers immense opportunities.
At the end of March 2015 the Bank achieved total business level of Rs. 5,79,627 crore
(Rupees five lakh seventy Nine thousand six hundred and twenty seven crore).
Behind all these achievements is a dedicated team of staff, which is truly cosmopolitan in its
composition. Many generations of members of staff have contributed in building up the
strong edifice of the Bank. The present team of over 36,000 members of staff distinguishes
itself with its customer centricity, willingness to learn and adherence to values enabling us to
be recognized as a caring organization where people enjoy their work and relationship with
customers.
IMPACT OF (PradhanMantri Jan DhanYojana) ON BANK
The scheme aims to provide at least one bank account to each household across the country,
with a target of covering 75 million households by 26 January 2015. Targeted at those who
have never had a bank account in their lives, the scheme has simplified the whole process of
opening an account. The KYC (know-your customer) rules to open a bank account have been
simplified; the only document required is either Aadhar card, voter‟s identity card, driving
license, PAN card, or card issue under MGNREGA. Even if the address mentioned in the

7.
document is different from the current residence of the applicant, a self-declaration will
suffice. For those who do not have any of above mentioned identity proofs, a „small account‟
could be opened with a self-attested photograph alongwith signature or thumb impression in
the presence of the bank official.
The PMJDY is being implemented in two phases. In the first phase (till August 14, 2015)
every account holder will receive a RuPay debit card, and will be able to use basic mobile
banking services, such as balance enquiry. Further, every account holder under the scheme
will get an accident insurance cover of Rs.1 lakh. Bank accounts opened between 28 August
2014 and 26 January 2015 would also get life insurance cover worth Rs30,000/-. These
accounts are also eligible for over draft facility of Rs.5,000/- based on performance during
the first six months. There will also be a financial literacy programme, expansion of Direct
Benefit Transfer under various schemes through the beneficiaries‟ bank accounts, and
issuance of RuPayKisan Card. In the second phase (from August 2015 to 14 August 2018),
micro insurance and unorganized sector pension schemes would also be provided. Bank
accounts opened after 26 January 2015 would be eligible for life insurance cover and micro
insurance in this phase. As it is difficult to spread bank branches across all unbanked areas,
Business Correspondents (BCs) will be deployed on a large scale to help execute the plans.
PROFILE OF UNION BANK OF INDIA
Union Bank of India
Type Public company
Traded as BSE: 532477
NSE: UNIONBANK
Industry Banking, Financial services
Founded 11 November 1919; 97 years ago

8.
Headquarters Mumbai
Key people Arun Tiwari
(Chairman & MD)
Products Consumer banking, corporate banking, finance and
insurance, investment banking, mortgage loans, private
banking, wealth management
Revenue ₹32,198.80 crore (US$5.0 billion)(2016)
Operating income ₹5,722 crore (US$890 million) (2016)
Net income ₹1,351.60 crore (US$210 million) (2016)
Total assets ₹404,695.90 crore (US$63 billion) (2016)
Owner Government of India
Number of employees 35,514 (2016)
Capital ratio 10.56% (2016)
Website www.unionbankofindia.co.in
COMPOSITION BOARD OF DIRECTOR
S.NO NAME DESIGNATION
1 Mr. Arun Tiwari
Chairman & Managing
Director
2 Mr. Gopal Krishan Lath, Director (Shareholder)
3 Mr. Ravindrarai Harshadrai Dholakia Director (Shareholder)

9.
4 Mr. Uttam Kumar Sarkar Director (Shareholder)
5 Mr. RakeshSethi Executive Director
6 Mr. Vinod Kathuria Executive Director Executive Director
7 Mr. Raj Kamal Verma, Executive Director
8 Mr. Atul Kumar Goel Executive Director
9 Mr. Anil Kumar Misra Nominee Director
10 Mr. G K Lath Shareholder Director
11. Mr. K Ramesha
Part Time Non Official
Director
VISION & MISSION OF UNION BANK OF INDIA
VISION
To be a vibrant, forward looking, techno-savvy, customer centric bank serving diverse
sections of the society, enhancing shareholders’ and employees’ value while moving towards
global presence
The Bank continued to have the support and patronage of the common man. Right from its
inception, the focus of the Bank has been to assist small business enterprises, traders, self-
employed and others commonly known as the Priority Sector.
MISSION of UNION BANK OF INDIA
 To ensure quick and efficient response to customer expectations.
 To innovate products and services to cater to diverse sections of society.
 To adopt latest technology on a continuous basis.
 To build proactive, professional and involved workforce.
 To enhance the shareholders’ wealth through best practices and corporate
governance.
 To enter international arena through branch network.

10.
Government achievement under financial inclusion through PMJDY
scheme as on 05/08/2015
PRADHANMANTRI JAN - DHANYOJANA
(ACCOUNTS OPENED AS ON 18.11.2015)
(ALL FIGURES IN CRORES)
Bank
Name
RURAL URBAN TOTAL
NO OF
RUPAY
CARDS
AADHAAR
SEEDED
BALANCE
IN
ACCOUNTS
% OF
ZERO-
BALANCE-
ACCOUNTS
Public
Sector
Banks
8.33 6.75 15.08 13.42 6.97 21,157.45 36.01
Regional
Rural
Banks
2.97 0.50 3.46 2.47 0.96 4,629.32 34.97
Private
Banks
0.44 0.29 0.73 0.64 0.23 1,152.83 41.10
Total 11.73 7.54 19.27 16.54 8.15 26,939.60 35.96
Sources: ministry of finance. Figures in crore, Disclaimer: Information is based upon
the data as submitted by different banks/SLBCs
Above the table shows that all the sector private, public and rural regional Banks are opened
Bank account under PradhanMantri Jan-Dhanyojana schemes. The reports shows also
number of bank accounts opened in rural and urban area than no. of Rupay debit cards
distributed to the customers. Than Balanced of money from the new account under PMJDY
report and lastly shows no. of accounts to be opened in zero balance account. All of the
above mentioned reports are taken from Ministry of Finance and information based on the
data as submitted by different banks/states level bankers committees.
Progress report of deposited amount in all the bank under PMJDY

11.
Organization Structure:
Chairman
CGMS-circles
General Manager
Dy. General Manager
Regional manager
Branch manager

12.
Deputy Manager Deputy Manager Deputy Manager
(Advance) (Cash) (Account)
Clerk

13.
REVIEW OF LITERATURE:-
S.NO. AUTHOR TITLE OBJECTIVE FINDING
1.
Birla Ankita(2016),
“International
Journal Of Science
Technology And
Management”,Issn
2394 - 1537 Vol
No.5,Issueno.04,
April2016
Role of
commercial banks
in financial
inclusion: a study
in respect to
Indian economy
1. To analyze the
Role of
Commercial Banks
in India.
2. To introduce the
Initiatives taken by
government of
India and R.B.I. to
promote financial
inclusion.
3. To explain the
impact of financial
inclusion initiatives
and efforts on
Indian economy on
the basis of
financial parameter
The paper concludes the initiatives,
Schemes and efforts of banks,
Reserve bank of India, NABARD
and Government of India to
enhance financial inclusion to
achieve Inclusive Growth objective
in India
2.
Pujari Bharati
(2016)
“International
journal of
management
research and
business strategy”,
issn 2319-345x, vol.
5, no. 2, April
Pradhan mantri
jan dhan yojna
(pmjdy): A major
step towards
financial
Inclusion in India
1. To give the
progress report of
financial inclusion.
2. To analyze the
progress of PMJDY.
3. To discuss the
various challenges
related to PMJDY.
This paper ends with a little
concluding note stressing on the
importance of spreading financial
literacy and training program for
using their accounts and
Government should focus more on
quality of usage rather than quantity
of opening account.
3.. Dr. Kumar
Vinit(2015),
“ International
Journal of Scientific
& Innovative
Research Studies”,
Pradhan mantri
jan dhan yojana
(pmjdy): financial
inclusion and
inclusive growth
in india
1. To know
implications and
effectiveness of
PMJDY.
2. To Study
Financial Inclusion.
A bold step in indeed required to
withstand the heat of economic
down surge and fight poverty, and
the PMJDYis definitely a good
fighting mechanism to check the
poverty in India.

14.
ISSN : 2347-7660,
Vol (3), Issue-3,
March-2015 IJSIRS
To Study Inclusive
Growth.
3. To understand
Threats for success
of PMJDY
4.
Watts Hemant
Kumar(2015),
“EUROPEAN
ACADEMIC
RESEARCH”, ISSN
2286-4822, VOL. II,
ISSUE 12/ MARCH
2015
Implications of
pradhan mantri
jan dhan yojna on
financial
inclusion and
inclusive growth
1. 1. To study the
major factors
affecting the
implementation of
PMJDY.
2. To know
implications of
Pradhan Mantri Jan
Dhan Yojna.
Creating a new account is not a
challenge but increasing transaction
is a great challenge.
5. Dr Patnaik.B.C.M.
(2015),
“International
Journal Of
Management (Ijm)”,
issn 0976 –
6502(print), issn
0976 - 6510(online),
volume 6, issue 2,
February (2015), pp.
31-42 © iaeme
Pradhan mantri
jan dhan yojna
(pmjdy) – a
New direction for
mainstreaming
the
Financially
excluded
1. To examine the
level of financial
access to banking
services of the urban
unorganized
Workforce and the
reasons for not
accessing banking
services.
2. To examine the
number of
respondents availing
credit from non-
institutional sources
and the respective
reasons and the
awareness on the
available banking
products and
services.
Amongst the male respondents 12%
strongly agree, 53% agree and 35%
are neutral to the Point that opening
of zero balance accounts has
increased the opening of bank
account in their area.
Amongst the female respondents
50% remain neutral to the subject.
Out of the total respondents who
do not have a bank account due to
various reasons, an alarmingly large
number are still not aware.
About the Pradhan Matri Jan Dhan
Yojna. Amongst males 78.94% and
in females 95.08% Respondents are
unaware of such a scheme and their
benefits.

15.
6. Garg Sonu, & Dr.
Parul
Agarwal(2014),
“IOSR Journal of
Business and
Management (IOSR-
JBM)” e-ISSN:
2278-487X, p-ISSN:
2319-7668. Volume
16, Issue 6. Ver. I
(Jun. 2014), PP 52-
61
www.iosrjournals.or
g
Financial
Inclusion in India
– a Review of
Initiatives and
Achievements
1. To understand the
financial exclusion
and its extent.
2. To understand the
financial inclusion
and its importance.
3. To find out the
approaches adopted
by banks, steps
taken by the
regulatory bodies
and various
government
initiatives to
achieve financial
inclusion.
4. To analyze the past
years performance
and achievements
towards reaching
out to the unbanked
areas under
financial inclusion.
In this paper, the researcher
attempts to understand financial
inclusion and its importance for
overall development of society and
Nation’s economy. This study
focuses on approaches adopted by
various Indian banks towards
achieving the ultimate goal of
financial inclusion for inclusive
growth in India and analyses of past
years progress and achievements.
The relevant data for this study has
been collected with the help of from
various Research journals, Articles,
reports of RBI, reports of
NABARD and online resources.
7.. Shabna mol
TP(2014),”Internatio
nal journal of
economic and
business review”, e-
ISSN:2347-9671,p-
ISSN: 2349-
0187,september2014
vol – 2 Issue - 9
A study on extent
of financial
inclusion among
rural households
in Kerala
1. To analyze the
extent to which rural
households access to
saving facility and
credit facility.
2. To identify the
reasons for not
savings as well as
not borrowing.
The study revealed that most of the
rural households included have
formal system in terms of access
bank account, most of the rural
households have accessed saving
accounts and access to credit for
children education uncertainty
related to health households needs
and for investi9ng business some of

16.
3. To test whether
there is any relation
between income with
savings and credit.
the rural households do no save
regularly and does not access to
credit and suggested that the formal
financial institutions should extend
their hands to help the people
regarding the financial aspects and
change the existing policies.
8. Kaur
paramjeet(2014),”
International Journal
Of Management
(Ijm)”, ISSN 0976-
6502 (Print),
ISSN 0976-6510
(Online),
Volume 5, Issue 11,
November (2014),
pp. 103-110
A Study On
Financial
inclusion - role of
Indian banks in
implementing a
scalable and
Sustainable
financial
inclusion strategy
1. To give an
overview of
Inclusive Approach
to banking and
inclusive growth in
India.
2. To know the
extent of financial
exclusion in India.
3. To highlight the
various Policy
Initiatives taken by
Reserve Bank of
India in promoting
Financial inclusion.
4. To analyze the
current status of
financial inclusion in
Indian economy.
This paper summarizes financial
inclusion strategy of Indian banks
across India. To accelerate the
growth and development and
condense the income inequality and
poverty, the access to safe, easy and
affordable credit and other financial
services to the poor and vulnerable
groups, are Recognized as a pre-
condition.
9.
Pramahender
Narender
Singh(2014), Iosr
Journal Of Business
And Management
(Iosr-Jbm) E-Issn:
2278-487x, P-Issn:
Financial
inclusion: role of
pradhan mantri
jan dhan yojna
and progress in
india
1. To make a review
of progress of
PMJDY and
financial inclusion
process
2. To find out the
challenges in way of
Involvement of people in financial
system and formal banking sector is
necessary for the development of
country. Although, efforts have
been made in this direction to
achieve objectives of financial
inclusion, yet there are challenges
in way of success. The PMJDY is
playing its role in great manner by

17.
2319–7668 Financial Inclusion.
3. To find out the
ways to achieve
objectives of
financial inclusion in
India
ensuring mass participation of
people and providing them low cost
financial services and banking
facilities, still there is need to
impart financial knowledge and
awareness among people about
benefits of banks and basic banking
facilities. Banks have to open more
branches that are in rural areas and
banking outlets in remote areas
along with ATM. Innovative and
well designed products, which can
cater the needs of poor and needed
people, PMJDY have to make
efforts to achieve its targets by
opening new accounts and ensuring
less and less financial exclusion on
continue basis.
10.
Barhate G H and V
R Jagtap (2014),
“Indian Journal Of
Applied Research”,
Issn - 2249-555x,
Volume : 4, |Issue :
12, Dec
Pradhan mantri
jan dhan yojana:
national mission
On financial
inclusion
1. To Study
Financial Inclusion
in India.
2. To know
implications of
Pradhan Mantri Jan
Dhan Yojana.
3. To understand
Threats for success
of Pradhan Mantri
Jan Dhan Yojana.
They concluded that in rural area
network of ATM is bleak people
are therefore not well versed with
the use of ATM. Also there is no
clarity in this scheme about account
holders getting Rs. 1 lakh as
accidental insurance coverage and
about the bill of insurance premium
and cost to keep the account.

18.
11. Khuntia
Rajanikanta(2014),
“Zenith International
Journal Of Business
Economics &
Management
Research”, issn
2249- 8826 zijbemr,
vol.4 (11),
November (2014),
pp. 10-20 online
available at
zenithresearch.org.in
Pradhan mantri
jan dhan yojana
(pmjdy): a new
drive towards
financial
inclusion in India
1. To study the recent
trends in financial
inclusions in India
with special
reference to PMJDY
The researcher concluded that this
scheme is a mega financial
inclusion plan with the objective of
covering all household in the
country with banking facilities
along with poverty effectively
12.
C.paramasivan and
V.Ganeshkumar
(2013),”Global
Journal Of Research
Analysis”, Issn No
2277 – 8160,
Volume : 3, Issue :
1,| Jan
Performance of
financial
inclusion through
other financial
services in
puducherry
1. The main
objectives to analyze
financial inclusion
through other finan-
cial services in
Puducherry
Bank and financial institutions are
the nerve system of the financial
system of the country which meet
the savings and utilization of re-
source in a proper manner.
Government can achieve its
schemes and program through
banking and financial institutions.
To provide financial services to
unreached people, financial
inclusion scheme was introduced.
In this regards this articles
concluded. Puducherry is one of the
well structured financial systems
with 38 banks with 186 branches
which provide effective services to
the needy and unreached people.
Hence Puducherry could achieve
100% financial inclusion in a short
period of time.
13. Dr.Krishnakumar.
R(2013), IRACST –
“International
Journal of
Commerce”,
The Effectiveness
Of The Financial
Inclusion
Products
1. To find out the
steps taken and
different approaches
adopted by the banks
in the area of
As per this study, more than 50% of
the bank branches have started
implementing the program in areas
with population of at least 2000 i.e.
rural areas, thus, majority of the

19.
“Business and
Management”
(IJCBM), ISSN:
2319–2828,
Vol. 2, No.6,
December
financial inclusion.
2. To study the
current position of
Financial Inclusion
Program in India.
banks are meeting the RBI
guideline for opening branches in
areas with population above 2000.
But still more effort is needed to
open more branches within rural
areas to provide access of banking
services within these areas and for
having 100% financial inclusion.
14.
Dr. Chakrabarti,
Manas(2013),
“National monthly
refereed journal of
research in
commerce &
management”,
issn 2277-1166,
volume no.2, issue
no.8
The role of
regional rural
banks (rrbs) in
financial
inclusion: an
empirical study
on west Bengal
state in India
1. To explain the
conceptual aspect of
financial inclusion
2. To describe need
of financial inclusion
particularly for the
developing countries.
3. To describe
financial inclusion in
global perspective and
in the context for
India.
4. To examine the
role of RRBs in West
Bengal in financial
inclusion.
This research is a study on the role
of RRBs in West Bengal State of
India in financial inclusion. An
effort has been made in the instant
project to study and find out
whether RRBs in this region has
made any progress towards
ensuring broader banking services
for the rural poor people in
strengthening the India’s position in
relation to financial inclusion.

20.
15. (MsApurva A.
Chauhan,2012)
“Indian journal of
applied research”,
ISSN - 2249-555X,
Volume : 3, Issue :
12, Dec
A Study On
Overview Of
Financial
Inclusion
,Rbi,Role Of
Bank, Axis Bank
In Indiainancial
Inclusion, Rbi,
Role Of Banks,
Axis Bank
1. To identify India’s
position regarding
financial inclusion
compared with
some other selected
countries.
2. To know the
strategies adopted
by RBI for
strengthening
financial inclusion.
3. To know the steps
taken by a bank for
strengthening
financial inclusion:
A case study of
axis bank.
The researcher found that India is at
moderate level regarding financial
inclusion as compared to other
countries regarding number of
branches, ATMs, bank credit and
bank deposits. RBI have adopted
various strategies such as no-frill
account, use of regional languages,
simple KYC norms etc. to
strengthen financial inclusion. To
cope up with the challenges to
spread financial inclusion, there is a
need of viable and sustainable
business models with focus on
accessible and affordable products
and processes, synergistic
partnerships with technology
service providers for efficient
handling of low value, large volume
transactions and appropriate
regulatory and risk management
policies that ensure financial
inclusion.
RESEARCH GAP AND NEED FOR STUDY:-
To achieve financial inclusion, financial services should reach to the poor and socially
excluded people. The banks and other financial institutions have to play a vital role in filling
up this gap. The literature Review carried out does not indicate the exhaustive analysis of
various Dimensions of Jan-Dhan Yojana particularly with reference to the role of union bank
of India. Hence, the candidate feels that there is need to conduct the study on this issue with
reference to role of union bank of India in Agra city.
This study helps to know the financial inclusion position, awareness level, towards no
frills account, saving and credit behavior of the low income groups.

21.
OBJECTIVES OF THE STUDY
1. To analyze the Initiatives taken by government of India and R.B.I. to promote financial
inclusion, so far.
2. To analyze the current status of Jan-DhanYojana and perception of the response of
beneficiaries Jan- DhanYojana.
3. To analyze the problems faced by commercial banks regarding scheme of financial
inclusion special reference to UNION BANK OF INDIA in Agra District.
RESEARCH METHODOLOGY
To accomplish the said objectives, the following researcher methodology will be adopted:-
 COLLECTION OF DATA
The study will be based on both primary data and secondary data.
Primary data: - For the study purpose Primary data will be collected through
questionnaire /schedule. The primary data will be collected from the bank employees and the
beneficiaries of the Union Bank of India in Agra city.
 Sample size: - 50 bank employees & 400 bank beneficiaries.
 Sample selection: - Random Sampling Technique.
 Scope of study: - Agra city (Uttar Pradesh)
Secondary data: -
The secondary data will be collected from:
 Central and state government’s websites,
 Brochures
 Magazines
 Articles
 Journals reports
 RBI reports and research papers will also be reviewed time to time etc.

22.
TOOL OF DATA REPRESENTATIONS
The following tool will be used:-
1. Bar diagram
2. Pie chart
3. Graph
4. Tabulation
 TOOL FOR ANALYZING DATA:-
For analyzing purpose following tools will be used:-
 MEAN
 RANKING
To achieve the objective of study the following research methodology will be followed:-
 To fulfill objective 1 & 2, The researcher will use secondary data collected from
Central and state government’s websites, Brochures, Magazines, Articles, Journals,
reports etc, RBI reports and research papers will also be reviewed time to time. It will
be analyzed.
 To fulfill objective 2 & 3, the researcher will collected Primary data from field survey
with the help of self-structured questionnaires one for bank officials and another for
account holders. This questionnaire will be exclusively filled by 50 bank employee
and 200 bank beneficiaries. Statistical tools used during the study will be Chi-square
test and test of significance

23.
DATA ANYLSIS & INTERPRETATION
OBJECTIVE -1
OBJECTIVE STATEMENT- To analyze the current status of Jan-DhanYojana and
perception of the response of beneficiaries Jan-DhanYojana.
METHODOLOGY- In order to fulfil the above mentioned objective, the researcher has
collected primary data from field survey of 376 bank beneficiaries with the help of self-
structured questionnaire.
ANALYSIS
Question -1 AGE (YEAR)
AGE (YEAR) PERCENTAGE
UP TO 20 10%
21 TO 40 48%
41 TO 60 17%
MORE THAN 60 25%

24.
Question – 2 GENDERS
GENDER PERCENTAGE
MALE 62%
FEMALE 38%
10%
48%
17%
25%
FREQUENCYOF AGE
UP TO 20
21 TO 40
41 TO 60
MORE THAN 60

25.
Question – 3 MARITAL STATUS
MARITAL PERCENTAGE
MARRIED 82%
UNMARRIED 18%
62%
38%
GENDER PERCENTAGE
MALE
FEMALE

26.
Question – 4 PROFESSION
PROFESSION PERCENTAGE
AGRICULTURE 10%
SERVICES 10%
SELF – EMPLOYMENT 22%
LABOUR CLASS / DAILY EARNERS 58%
82%
18%
MARITAL STATUS
MARRIED
UNMARRIED

27.
Question –5 FAMILY ANNUAL INCOME
FAMILY ANNUAL INCOME PERCENTAGE
UPTO Rs. 50,000 13%
Rs. 50,000 to Rs.1,00,000 23%
Rs.1,00,000 to Rs.1,50,000 54%
Rs.1,50,000 to 2,00,000 10%
10%
10%
22%
58%
AGRICULTURE
SERVICES
SELF – EMPLOYMENT
LABOUR CLASS / DAILY
EARNERS

28.
Question – 6 LEVEL OF EDUCATION
LEVEL OF EDUCATION PERCENTAGE
UP TO PRIMARY LEVEL 58%
HIGHER SECONDARY 22%
GRADUATE 20%
13%
23%
54%
10%
FREQUENCYOF INCOME
UPTO Rs. 50,000 Rs. 50,000 to Rs.1,00,000
Rs.1,00,000 to Rs.1,50,000 Rs.1,50,000 to 2,00,000

29.
Question – 7
Are you aware about PMJDY?
OPTIONS YES NO
PERCENTAGE 100% 0%
58%22%
20%
LEVEL OF EDUCATION
UP TO PRIMARY LEVEL
HIGHER SECONDARY
GRADUATE
100%
0%
Are you aware about PMJDY?
YES
NO

30.
Question – 8
How did you come to know about PMJDY?
OPTIONS PERCENTAGE
FRIENDS AND RELATIVES 60%
MEDIA 10%
BANK / FINANCIAL INSTITUTE 30%
Question – 9
Have you opened a bank account under this scheme?
OPTIONS YES NO
PERCENTAGE 100% 0%
60%
10%
30%
How did you come to know about
PMJDY?
FRIENDS AND RELATIVES
MEDIA
BANK / FINANCIAL
INSTITUTE

31.
Question – 10
All the benefits adequately and timely provided to you?
OPTIONS YES NO
PERCENTAGE 100% 0%
100%
0%
Have you opened a bank account
under this scheme?
YES
NO
100%
0%
THE BENEFITS ADEQUATELYAND
TIMELY PROVIDED TO YOU?
YES
NO

32.
Question – 11
Which, according to you are the benefits of greatest utility to the customers opening
an account under this scheme?
Question – 12 AWARENESS / PERCEPTION TOWARDS (PMJDY)
On The Basis Of Rating on different aspects
Particular Ratings point
Strongly agree 5
Agree 4
Neither agree nor disagree 3
Disagree 2
Strongly disagree 1
0%
20%
40%
60%
80%
100%
120%
SAVING FACILITY OVERDRAFT
FACILITY
LIFE INSURANCE
FACILITY
ACCIDENTAL
INSURANCE
FACILITY
CREDIT FACILITY
Which, according to you are the benefits of
greatest utility to the customersopening an
account under this scheme?

33.
STATEMENTS STRONGLY
AGREE
(5)
AGREE
(4)
NEITHER
AGREE
NOR
DISAGREE
(3)
DISAGREE
(2)
STRONGLY
DISAGREE
(1)
TOTAL
RATING
POINT
MEAN
OF
TOTAL
RATING
POINT
RANK
PMJDY is an effective
policy measure to
solve the problem of
financial exclusion.
304 26 9 17 20 1705 4.534574 1
PMJDY is an important
scheme for human
welfare.
304 26 9 17 20 1705 4.534574 1
There is a need to up
pace the extent of
awareness about this
scheme.
305 24 11 12 24 1702 4.526596 3
PMJDY is / will be
helpful in improving
the extent of financial
literacy.
305 20 10 20 21 1696 4.510638 4
PMJDY is helpful in
improving the
country’s economic
growth.
305 20 10 19 22 1695 4.507979 5
People are aware of
the provision of
RUPAY debit card
under this scheme
301 24 10 18 23 1690 4.494681 6
Benefits under this
scheme are
adequately provided
by banks to all
customers (e.g. debit
cards).
297 27 12 20 20 1689 4.492021 7
PMJDY is important
foot forward toward
solving the financial
needs of people.
300 25 11 14 26 1687 4.486702 8
PMJDY isbeneficial for
people
300 25 10 15 26 1686 4.484043 9
People are aware of
the provision of Life
Insurance worth Rs.
30,000 under this
scheme.8
297 27 12 16 24 1685 4.481383 10

34.
PMJDY has helped to
reduce dependence
on in formal sources
(e.g. money lenders)
298 27 10 14 27 1683 4.476064 11
Banking officials are
cordial in providing
information about the
scheme
299 23 13 16 25 1683 4.476064 11
Banking infrastructure
is adequate to reach
out to people.
299 23 13 16 25 1683 4.476064 11
Processing under this
scheme is easy.
295 30 9 18 24 1682 4.473404 14
PMJDY is helpful in
country’s social
development.
296 26 13 16 25 1680 4.468085 15
PMJDY is helpful in
preventing
exploitation in the
hands of money
lenders.
295 30 9 16 26 1680 4.468085 15
Banks follow a non
discriminatory
approach in opening
bank accounts.
298 24 13 12 29 1678 4.462766 17
PMJDY is helpful in
providing awareness
about financial
products and services.
298 24 13 12 29 1678 4.462766 17
People are aware of
the provision of
overdraft facility (up
to Rs. 5,000) under
this scheme.
298 24 13 12 29 1678 4.462766 17
PMJDY is beneficial in
enhancing the
standard of living of
people.
296 24 8 15 33 1663 4.422872 20
PMJDY is effectively
advertised/ publicized
296 23 9 16 32 1663 4.422872 20
PMJDY is/will be
helpful inreducing the
spread of poverty in
the country.
296 24 8 15 33 1663 4.422872 20
PMJDY is a hassle free
means of linking
savings to banks.
290 28 11 17 30 1659 4.412234 23

35.
People are aware of
the provision of
Accidental Insurance
worth Rs. 1, 00,000
under this scheme.
290 28 11 17 30 1659 4.412234 23
Information regarding
the scheme is not
adequately available
online.
24 19 9 36 288 583 1.550532 25
In the real sense,
PMJDY cannot help in
poverty reduction in
the country.
26 14 15 30 291 582 1.547872 26
PMJDY is an eye wash 22 18 12 38 286 580 1.542553 27
Banking staff is not
helpful in assisting
about this scheme.
25 16 10 35 290 579 1.539894 28
Information regarding
this scheme is not
adequately available
at the bank.
23 18 10 34 291 576 1.531915 29
Processing of accounts
under PMJDY is very
tedious.
24 17 8 37 290 576 1.531915 29

36.
OBJECTIVE - 2
OBJECTIVE STATEMENT- To analyze the problems faced by commercial banks
regarding scheme of financial inclusion special reference to UNION BANK OF INDIA in
Agra District.
 Details on financial Inclusion:-.
Particular NUMBERS
1. Number of households in area 1,000
2. Number of households covered 8,00
3. Number of no- frill account opened (2015 – 2016) 450
4. Number of operative accounts 376
5. Number of non operative accounts 74
QUESTION YES NO
Has any survey been conducted to measure the reach of financial
inclusion Initiative-
√
Have you relaxed the KYC Norms for No-frills accounts?
√
Do you think it is a game changing act of government to stop
corruption and reach people directly?
√

37.
Do you think these account have been miss used during
demonetization period?
√
 What are the offers made to open accounts? How do you make people agree to
open PMJDY?
 Interest on deposit.
 Accounts are being opened with Zero balance.
 Life insurance cover of Rs.30,000/-
 Beneficiaries of Government Schemes will get Direct Benefit Transfer in these
accounts.
 Access to Pension, insurance products (Accidental insurance cover of Rs.1.00
lakh)
 Accidental Insurance Cover, RuPay Debit Card (must be used at least once in 45
days.
 Overdraft facility up to Rs.5000/- is available in only one account per household,
preferably lady of the household.
 What are the various channels used for crating awareness and publicity
people?
a. NEWSPAPER ADS
b. TELEVISION ADS
c. RADIO ADS
d. DOOR TO DOOR CAMPAIGN
e. BANNERS
News paper ads, televisionads , and radio ads are preferred by head office to
create awareness and publicityamong the masses were as door to door
campaigns and banner are used mostly by branch offices.

38.
 Have you used business correspondent / business facilitator? (Yes/No) , If
No, what is the reason for not using?
NO, Business correspondence are primarily used by rural and semi urban banks.
Being an urban bank the given entity doesn’t business correspondence.
 What are the profile of the people used as business correspondents &
Facilitators: - No.
 Do you think such PMJDY used only for getting subsidy from
government (Gass etc.)
No, Such accounts also involves a several other transactions Like:- Transfer of pension,
salary etc. apart from this these are seen as an alternative to savings bank all account
holders are more or less satisfied with norm of these accounts.
 How many PMJDY account are linked with Aadhar?
-100%
 What kind of problems you are facing with these accounts.
The basic problem is associated with power maintained of account by account holder. A
major section of account holder deposit and withdraw sums or regular basis making. It
difficult for the banks to calculate deposit holding and cash requirement

39.
FINDINGS
Through survey following things have been found out:-
1.under the PMJDY scheme lots of account opened but only 60 % accounts are operating
continue the reason is the people are one open account on the basis of only receive the
benefits of government.
2. Out of 200 respondents only 7 were not having bank a/c in their household.
3. Majority of the people open bank a/c in order to save money i.e. 67 whereas 59
respondents opened a/c in order to receive government payment under NREGA.
4. Majority of the accounts in the village has been opened by Bank official i.e. 108, 39
byvillage panchayat, 20 by business correspondent and 18 with the help of friends and
relatives.
5. Through survey it has been found that 2 respondents are not interested in opening of bank
account because they have very little money to put whereas 1 respondent thinks there is a
lengthy procedure to open bank account and 1 think there are many hidden charges. It has
also been found that 3 respondents were tried to open the bank account but were refused by
the banks to open bank account.
6. Those respondents who tried to open bank account but refused by bank because bank has
asked them to open bank account with minimum Rs. 500 or banks are not having account
opening form.
7. Through survey it has been found that majority of people are aware about PMJDY while
out of 200 only 2 were not aware about that.
8. And those who are aware about PMJDY are not having crystal like understanding on
various aspects of PMJDY.
9. Out of 200 respondents, 73 were having good knowledge about Over Draft Facility,
majority i.e. around 97 were having medium knowledge and 30 were having poor
knowledge. Through this survey I was able to clear respondent’s concepts that what exactly
the concept of Over Draft facility of 5,000 is about and for whom this facility is there. And
when one can avail this Over Draft facility.10. Out of 200 respondents, 117 were having
good knowledge about Life Insurance cover, whereas 34 and 49 were having medium and
poor knowledge about Life Insurance Cover. With this survey I was able to explain the
individual about the importance ofLife Insurance cover in individual life. And when and to
whom it is payable.
11. Out of 200 respondents, 76 were having good knowledge about Personal Accident cover,
majority i.e. around 83 were having medium knowledge and 41 were having poor

40.
knowledge. Through this survey I was able to clear respondents doubts like what exactly
Personal Accident cover is all about. Who will pay the premium of that? And if both husband
and wife have opened the bank account under PMJDY are eligible for Personal Accident
cover separately or not.
12. Out of 200 respondents, 173 have good knowledge about Rupay debit card. Whereas 21
respondents don’t have very clear knowledge about card and 6 respondents were having poor
knowledge. Through survey I was able to clear doubts of respondents like what exactly
Rupay Debit card is. What are the advantage of having Rupay Debit card and how one can
keep debit card operational?
SUGGESTIONS
We must promote the financial Inclusion aggressively to serve our own low income
familiesbut also to show ways to improve the life of poor people around the world.
Suggestion are as follow:
1. Develop low cost bank branch model: India needs to develop a low cost bank branch
model, possibly attached to village post office.
2. Promote financial product and services: Reserve Bank and Government should give the
suggestion to commercial banks to promote the financial product and services of banking
through all the educational institution (primary, secondary, and higher secondary)
3. Develop financial literacy: The government of India should help develop financial
literacy among the population, particularly in low income families. That can be done by
teaching it in primary school, high schools and colleges.
4. Telecom companies: should be allowed to provide payments and money transfer services.
5. Add extra incentives to lend in rural area: The RBI should mandate that commercial
banks have a certain percentage of their portfolio in small loans. In addition, important social
considerations should be factored into loan decisions. The children have to be attending a
school before they are eligible for a loan. Similar conditions should be imposed for eligibility
of loan in India. The government could also add extra incentives to lend in rural areas.
6. Financial system need to revised and strengthened: The community based financial
systems like the chit funds need to be revived and strengthened. They serve as a very useful
savings and credit function and result in local growth and employment.
7. Encourage people to access banking services: The bank should step up to over whelm
all these problems and to disseminate its service to remote area. The bank should encourage
the people to access banking services by ways of no frill account, financial inclusion

41.
campaign and business correspondent. The government should encourage the banks to adopt
financial inclusion by means of financial assistance, advertisement and awareness
programme etc. to achieve the Inclusive growth. We must promote the financial.
8. Inclusion aggressively to serve our own low income families but also to show ways to
improve the life of poor people around the world.
9. Directing government benefits through service area banks: Any government or social
security payments or payments under all the government schemes should be strictly routed
through the service area bank account. This will make people in rural areas to compulsorily
have an account in their service area branch to avail the government benefits.
10. Strengthening of BC Model:
i) To ensure both operational flexibility and viability of the BC agents with proper training
about basic banking and insurance products, provide them good infrastructure in terms of
good quality computers and other peripherals like micro
ATM, bio-metric scanners, and internet connectivity.
ii) Banks may be advised to adopt a scheme for financing to the BC’s to set up office and buy
a laptop, a two wheeler vehicle and some working capital funds. These credit facilities can
also be covered under Credit Guarantee Fund.

42.
CONCLUSION
The main objectives of the research were to identify the approaches adopted by
different banks and to know about the customer response towards the banking approaches
under financial inclusion program. This project is totally based on progress to the poor
people and how to encouraged these people for change his life and some thing saving from
own his income its also helps to the increase in indian economy the way of this plan
PMJDY scheme . soThe study concluded that though the banks are complying with RBI
norms in terms of opening branches, offering no frills account, kisan credit card, simplifying
KYC norms, but still is lot of effort to be put in for financial inclusion progress.
This project has been undertaken to study the PMJDY program in Bank of
MaharastraThergaon Village Branch, District Pune, Maharastra and to find out the steps
taken by the banks in the area of Financial Inclusion. The main objectives of the research
were to identify the approaches adopted by different banks and to know about the customer
response towards the banking approaches under financial inclusion program. Under this
project find out that sometimes bankers are suffering from lots of problem to the convinced
to the customer from the Jan-DhanYojana schemes because government of policy time to
time change in regarding PMJDY schemes and that’s why bankers are confused to
understanding the policy. It also aims at finding out how the schemes of RBI on Financial
Inclusion are taken into account and the banker’s perception on Financial Inclusion.
The study concluded that though the banks are complying with RBI norms in terms of
opening branches, offering no frills account, kisan credit card, simplifying KYC norms, but
still is lot of effort to be put in for financial inclusion progress. Biometric cards should be
introduced for security in transactions as well as saving time. Business correspondents should
be employed in villages and trained in advance for promoting financial inclusion program.
Banks need to open its more branches within rural areas and creating more awareness about
banking services among rural people by telling them about the benefits of the banking
services. Financial inclusion requires efforts on the parts of three parties- RBI, all the banks
as well as general public for its better progress.

43.
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INCLUSION ,RBI,ROLE OF BANK, AXIS BANK IN INDIA FINANCIAL INCLUSION,
RBI, ROLE OF BANKS, AXIS BANK”, Indian journal of applied research, ISSN -
2249-555X, Volume : 3, Issue : 12, Dec.

45.
BIBLIOGRAPHY
WEBSITES
 http://rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=2670 ,accessedon27th May
2014
 http://rbidocs.rbi.org.in/rdocs/notification/PDFs/CRB5100512KC.pdf ,accessedon 27th
May 2014
 http://www.unionbankofindia.co.in/Aboutus_Profile_Overview.aspx
 http://www.preservearticles.com/2012033129398/12-main-reasons-for-nationalisation-
ofbanks.html ,accessedon24th May 2014
 WWW.MONEYCONTROL.COM
 WWW.WIKIPEDIA.COM
 WWW.SLIDSHARE.COM
 www.businessindiaonline.com
 HTTP://WWW.PMJDY.GOV.IN

46.
ANNEXURE-1
SAMPLE QUESTIONNAIRE
Dear Respondent,
I am SUMEET SARASWATA pursuing B.Com 3rd
year from DAYALBAGH
EDUCATIONAL INSTITUTE. I request you to kindly spend your valuable time in filling this
questionnaire to help me complete my project about awareness on Pradhan Mantry jan dhan
yojana(PMJDY). The information provided by you will be used only for academic purpose.
Demographic profile:
1. Name ofRespondent............................................................
2. Age (years):
Up to 20 21 to 40
41 to60 More than 60
3. Gender:
Male Female
4. Marital status:
Married Unmarried
5. Profession
Agriculture Business
Services Self- employment
Professional Student
Unemployment
6. Familyannual income
Up to Rs. 1, 00,000
Rs. 1, 00,000 to Rs. 3, 00,000
Rs. 3, 00,000 to Rs. 5, 00,000
More than Rs 5, 00,000
7. Level of education
Up to Primarylevel
Highersecondary
Graduate
Postgraduate or higher

47.
 QUESTION RELATED TO THE SURVEY
1. Are you aware aboutPMJDY?
Yes
No
2. How didyoucome to knowabout PMJDY?
Friendsandrelatives
MediaAdvertisements
Bank/Financial institute
Anyother(Please specify).............................
3. Have you openedabankaccount underthisscheme?
Yes
No
If yes,answerquestionnumber4and5
4. Withwhichbank have youopenedanaccount underthisscheme?
Name of the bank:...........................................................................
5. Were all the benefitsadequatelyandtimelyprovidedtoyou?
Yes
No
6. Which,accordingto you are the benefitsof greatestutilitytothe customersopeningan
account underthisscheme?
Savingfacility
Overdraftfacility
Life insurance facility
Accidental insurance facility
Creditfacility
Anyother(Please specify)................................
Please specify your agreement level on five point rating scale from
strongly agree to strongly disagree regarding your awareness / perception
towards PMJDY. Rating a 5 point scale ranging from 5 (strongly agree) to 1
(strongly disagree).
S.N. Statements
(5)
Strongly
agree
(4)
agree
(3)
Neither
agree nor
disagree
(2)
Disagree
(1)
Strongly
disagree
1. PMJDY is beneficial for people
2. Processingunderthis scheme is
easy.
3. PMJDY has helped to reduce
dependence on in formal
sources (e.g. money lenders)

48.
4. PMJDY is a hassle free means of
linking savings to banks.
5. PMJDY is beneficial inenhancing
the standard of livingof people.
6. Banking staff is not helpful in
assisting about this scheme.
7. Banks follow a non
discriminatory approach in
opening bank accounts.
8. PMJDY is / will be helpful in
improving the extent of
financial literacy.
9. PMJDY is important foot
forward toward solving the
financial needs of people.
10. People are aware of the
provision of RUPAY debit card
under this scheme
11. Banking officials are cordial in
providinginformationaboutthe
scheme
12. PMJDY is an effective policy
measure to solve the problem
of financial exclusion.
13. PMJDY is effectivelyadvertised/
publicized
14. In the real sense, PMJDY cannot
helpinpoverty reduction in the
country.
15. PMJDY is an eye wash
16. PMJDY is helpful in improving
the country’s economic growth.
17. PMJDY is helpful in providing
awareness about financial
products and services.
18. People are aware of the
provision of Accidental
Insurance worth Rs. 1, 00,000
under this scheme.
19. Information regarding the
scheme is not adequately
available online.
20. People are aware of the
provision of Life Insurance
worth Rs. 30,000 under this
scheme.
21. Banking infrastructure is
adequate to reach out to

49.
people.
22. PMJDY is an important scheme
for human welfare.
23. Information regarding this
scheme is not adequately
available at the bank.
24. People are aware of the
provision of overdraft facility
(up to Rs. 5,000) under this
scheme.
25. PMJDY is/will be helpful in
reducing the spread of poverty
in the country.
26. Benefits under this scheme are
adequately provided by banks
to all customers (e.g debit
cards).
27. PMJDY is helpful in country’s
social development.
28. PMJDY is helpful in preventing
exploitation in the hands of
money lenders.
29. Processing of accounts under
PMJDY is very tedious.
30. There is a need to up pace the
extent of awareness about this
scheme.

50.
ANNEXURE-2
QUESTIONS FOR BANK EMPLOYEES
 Details on financial Inclusion:-
6. Number of households in area
7. Number of households covered
8. Number of no- frill account opened (2015 – 2016)
9. Number of operative accounts
10. Number of non operative accounts
11. Has any survey been conducted to measure the reach of financial inclusion Initiative-
(Yes/No)
12. What are the offers made to open an accounts? How do you make people agree to
open
PMJDY…………………………………………………………………………………
……………………………………………
13. What are the various channels used for crating awareness and publicity people?
f. NEWSPAPER ADS
g. TELEVISION ADS
h. RADIO ADS
i. DOOR TO DOOR CAMPAIGN

51.
j. BANNERS
k. OTHER SPECIFIY …………….
14. Have you used business correspondent / business facilitator? (Yes/No), If No, what
is the reason for not using?
15. What are the profile of the people used as business correspondents &
facilitators?
16. Have you relaxed the KYC Norms for No-frills accounts? (Yes/No)
17. What is attitude of Account holder now?
18. Do you think such PMJDY used only for getting subsidy from government
(Gass etc.)
19. How many PMJDY account are linked with Aadhar?
20. What kind of problems you are facing with these accounts.
21. Do you think it is a game changing act of government to stop corruption and
reach people directly?
22. Do you think these account have been miss used during demonetization period