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Strategy map for amazon web based services

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I have uploaded the second version of the Strategy Map of a Cloud Based Computing service

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Strategy map for amazon web based services

  1. 1. Strategy Map for Cloud Based Business (Example Amazon Web Services) Financial Perspective Customer Perspective Business Process Perspective Relationship with Third Part Service Provider and Training and development Get the opportunity cost for the cash sitting idle on the balance sheet of the company • Cash on balance sheet • Return on the cash • Inventory Turnover time • Cycle Time, • Bad debts Capacity Utilization •% age of Data centres unutilised •% age of employees on bench • using the extra capacity Revenue Growth • Existing customers renewel • New Customers acquizition Debt • Optimum Debt that can be used Best Product in terms of functionality •Scalability •Speed Reliabilty •No Data Loss •Business Continuity Cost •Cost Saving •Inhouse Support Complaints / Escalation •Dedicated Complaints Handling team •Prompt Response •Mantaining SLA Requirment Operational Process •Shared Service Monitoring for each application •Business Continuity Managment •Data Backup Monitoring Team •Installation Support Team •Quality Monitoring Customer Relationship Managment Process •Application support in case of escalation •Communicating between the support team and the customer •Service Level Agreement Team mantaining the time taken for each level of escalation •Monitoring the Quality of support •Contracts Team Reserch and Development Process •New Product Development •New Consumer Behavior pattern •Product Modification •New customer requirments Social and Enviromental •Regulatory Requirement •Employee Health •Employee Safety •Cultural awareness Training and Development •Training and Development of Employees Cultural and Leadership •Manta ining the cultural values of the organisation Thi rd Party Infrastructure Support •Long Term relationship with Thi rd Party s ervice provider Internet service provider •Long Term relationship with ISP •Arrenge for Back up
  2. 2. Strategy Map for Cloud Based Business (Example Amazon Web Services)

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