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Sudha G


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Sudha G

  1. 1. Sudha Gangadharan Phone: +971559478792 (Dubai) E-mail: ACADEMIC CREDENTIALS Bachelor’s Degree, Journalism, Psychology & English Literature, Christ College, Bangalore (2000) PROFILE SUMMARY Over 15+ years of extensive professional experience in successfully managing supplier relationship, client relationship and engagement within North America, and Europe. Strong track record of people and process management while maintaining quality and service standards, negotiated terms with suppliers for projects to bring in savings for the organization. Core Competencies Support Operations Managed  Supplier relationship Management - Sourcing Strategist  People management - Operations Support  Contract management - Order Processing Support  Staff development & retention - Vendor Management  Process transition - Customer Service Support  Day to day work flow - Technical Support  Negotiation Skills  Global team co-ordination  Process Improvement EXPERIENCE SUMMARY S.No Employer Name Position Held Employment Tenure 8. IBM India Pvt. Ltd, Bangalore Strategic Sourcing Professional March 2011- till date 7. IBM India Pvt. Ltd, Bangalore Assistant Manager UK/Ireland Procurement Operations Oct 2009 to March 2011 6. IBM India Pvt. Ltd, Bangalore Assistant Manager North America Procurement Operations Feb 2007 to Oct 2009 5. Affiliated Computer Services (ACS) current name Xerox Team Manager Global Purchasing Department – Direct Support Feb 2004 to Feb 2007 4. Dell International Services Team Manager, Order Processing for Education and Healthcare April 2003 to Feb 2004 3. Dell International Services Team Manager, Accounts Receivable and Order Management for Corporate October 2002 to April 2003
  2. 2. 2. Hewlett Packard Finance Operations Process Analyst Accounts Payable Vendor Set up. Feb 2001– Sep 2002 1. GE Capital International Service Customer Service Representative July 2000 to Feb 2001 ACCOMPLISHMENTS  Received a lot of appreciations/accolades from internal clients for quick and efficient handling of project request and supplier identification for each projects.  Achieved and contributed to the savings targets and stretch targets set by the management for the council.  Imparted training to the department members in understanding the importance and value of diving higher Diversity Supplier Spend and Supplier Performance Evaluation.  Successfully transitioned the IBM UK/IE internal Operations from Hungary to Bangalore and ensured all SLA’s and quality was at high scores.  Assisted with the Integrity and Compliance team of IBM to ensure that all the Business Services suppliers are meeting the IBM standards of compliance.  Prepared a detailed Training Manual and Desk Procedures for the Operations Process of UK/IE. WORK PROFILE: IBM India Pvt. Ltd, Bangalore Strategic Sourcing Professional  Organizing Sourcing events (RFP, RFI) and manage the administrative functions associated with it.  Evaluate the source selection, fair value for each RFP and negotiated with the suppliers to get the best rate for the required service.  Prepare the Spend Report and Avg. Payment Terms report of a monthly basis and share it with the executive team in the US region.  Focal point for coordinating and maintaining the Supplier Performance Evaluation Survey details globally and provide the inputs to the controls and management team.  Manage and track the 1st and 2nd Tier Diversity spend details for the Business Services Team globally and provided the data to the management team on need basis.  Analyze the past spend data and created more avenues for automation of PO execution.  Document and maintain contracts for IBM with suppliers and ensure the T&C’s are agreed upon by the suppliers. Also ensuring audit readiness of the process and compliance.  Manage the Business Services supplier base from the Procurement stand- point for IBM Acquired suppliers.  Focal point for the external suppliers to contact and understand the process and guideline on becoming an approved supplier for IBM Business Services Council.  Negotiate better terms of payment with Suppliers to bring savings for IBM. WORK PROFILE: IBM India Pvt. Ltd, Bangalore Assistant Manager UK/Ireland Procurement Operations and Assistant Manager North America Procurement Operations  Instrumental in transitioning the UK/IE Operations Process from Hungary, Budapest to India Bangalore. Developed incremental training and trained the team members with a goal to improve overall performance; assigned and tracked tasks as necessary. Coached the team and tracked the progress to ensure all SLA’s are met and exceeded  Initiated process improvement to improve efficiency and accuracy within the process.  Maintained a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures and best working practices.  Administered employee yearly performance, payroll, benefits and new hires for the team.  Monitor compliance of the team with basic Business Control Guidelines e.g: WST, Workstation Security, Sarbanes Oxley test, Delegated Procurement Authority, Separation of Duties, etc.,  Managed a team of 15+ members in both roles  Managed the contractor hiring and contractor conversion into IBM payrolls as per required.
  3. 3. WORK PROFILE: Affiliated Computer Services currently known as Xerox Team Manager Global Purchasing Department – Direct Support  Transitioned the Direct Support process of the Global Purchasing Department for one of the esteemed clients of ACS from the North America Region.  Managed a team of 60+ members along with 2 more Team Leaders. Team includes Senior Analyst, Analyst, Senior Associates and Associates. Was responsible for coaching, up skilling the team ensuring there was visibility to the progress we were making with the transition to both internal management team and the external clients  Addressing client issues and having frequent interlock with the clients to understand areas of improvements within the team and the process.  Focal point for managing the head count details for the Business Unit and publishing the details to the executive team. WORK PROFILE: Dell International Services Team Manager, Order Processing for Education and Healthcare Team Manager, Accounts Receivable and Order Management for Corporate  Transitioned the Order Processing process and Accounts Receivable from the Texas to Bangalore achieving significant increase in productivity for both teams.  Managed a team of 45 process associates engaged in meeting Order Processing requirements of Dell customers in EDHC vertical for the Americas region and 21 associates in Accounts Receivable.  Managed adherence to SLA (service level agreement) metrics, quality, transition, hiring and staffing, attrition, liaison with counterparts from sending site, training requirements, BCRP (Business Continuity & Recovery Plan), and performance appraisals.  Successfully analyzed and incorporated process improvements for the vertical. Was responsible to create the procedure manuals for transitions. WORK PROFILE: Hewlett Packard Finance Operations Process Analyst Accounts Payable Vendor Set up  Transitioned the UK and EMEA vendor setup process (20 entities) from Brussels.  Trained the team members in Bangalore on the process and monitored the quality of the output from the team members and ensured they are coached. Was the escalation point for queries from clients.  Report the SLA metrics and team issues to the Team Manager on a monthly basis. WORK PROFILE: GE Capital International Service Customer Service Representative – Call Center Inbound Card Services  Handle the customers billing queries for Private label credit cards.  Clients Servicing. Trainings and Certifications  Leader Readiness Programme Provided Training to clients like Barclays, Morgan Stanley, UBS, Seven Habits of Highly Effective People  Basic Blue for New Leaders.  Negotiation Skills  Power of Ownership and Drive for Achievement  Managing Supplier Relationship  Presentation Skills
  4. 4.  Project Management TECHNICAL CREDENTIALS All basics, MS-Word, Excel, Power Point, Outlook, Lotus Notes, Lotus Symphony, SAP (Materials Management). PERSONAL DATA Date of Birth : 07th December 1978 Gender : Female Marital status : Single Nationality : Indian Passport : M8271989 Languages Known : English, Hindi, Malayalam, Kannada, Tamil & Korean India Address : #447, 3rd Main, 8th Cross, Coffee Board Layout, Kempapura , Hebbal, Bangalore - 560024 Dubai Address : 308, Al Dohra Building, Al Qusais, Dubai. Visa Type and Duration: Long Term Single Entry Visa/ until 13th Nov. 2015