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MAYO CLINIC
Case Study
No, this isn’t a resort!
One of the campuses,
located in Arizona
Founded by William and
Charles Mayo.
Has been providing
exceptional medical care over
the years.
World’s first and
the lar...
Consistently ranks at the top
of U.S. News & World
Report’s Best Hospitals list!
Their approach is different
from most cli...
Specialties…
• Heart
diseases
• Cancer
• Respiratory
disorders
• Urology
Their motto:
“ The best interest of the patient is the only interest to
be considered.”
They design beautiful buildings, to make their patients feel better.
The 21 floor building in Rochester has wide-open spac...
Doctor’s offices are designed to
feel cozy and comforting.
Artwork,
Waterfalls,
beautiful lobbies-
All of these for a
calm...
New patients are given a warm welcome.
Staff is friendly and treat their patients with
care and love.
What else do they believe in?
Teamwork!
For each patient, a
team of all specialists
is assembled.
Together they
diagnose the medical
problems to
determine the mos...
Customers get individual
attention from the doctors.
How?The doctors here are put on salary. So the
number of patients the...
All their operating income is invested back
into the clinic’s research and education
programs.
Mayo’s clinic offers
educat...
Advertising
Motivating
stories are
shared over
social media.
They connect
with their
customers at an
emotional level.
Campaigns to
encourage people to
switch to healthier
routines.
Why has it been so successful?
Two core values: patient’s interests
are placed above all and practicing
teamwork.
Their pa...
Do conflicts of interest exist between wanting to
make the patient happy and providing the best
medical care?
No! They ensure the best medical care is provided, no
matter what. Their team of specialists works together to
find the be...
SUMMARY!
• Not-for-profit medical
group
• Two core values:
Patients are given
priority and Teamwork
• Doctors are put on
s...
Disclaimer
Created by Stuti Sabharwal, student of BITS Pilani
Hyderabad Campus, during an internship under Prof.
Sameer Ma...
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Case Study on Mayo Clinic

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Assignment:
A mini case study on Mayo Clinic.

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Case Study on Mayo Clinic

  1. 1. MAYO CLINIC Case Study
  2. 2. No, this isn’t a resort! One of the campuses, located in Arizona
  3. 3. Founded by William and Charles Mayo. Has been providing exceptional medical care over the years. World’s first and the largest integrated not-for- profit medical group practice.
  4. 4. Consistently ranks at the top of U.S. News & World Report’s Best Hospitals list! Their approach is different from most clinics and hospitals.
  5. 5. Specialties… • Heart diseases • Cancer • Respiratory disorders • Urology
  6. 6. Their motto: “ The best interest of the patient is the only interest to be considered.”
  7. 7. They design beautiful buildings, to make their patients feel better. The 21 floor building in Rochester has wide-open spaces.
  8. 8. Doctor’s offices are designed to feel cozy and comforting. Artwork, Waterfalls, beautiful lobbies- All of these for a calm and soothing feel.
  9. 9. New patients are given a warm welcome. Staff is friendly and treat their patients with care and love.
  10. 10. What else do they believe in? Teamwork!
  11. 11. For each patient, a team of all specialists is assembled. Together they diagnose the medical problems to determine the most accurate diagnosis. Also, the best treatment!
  12. 12. Customers get individual attention from the doctors. How?The doctors here are put on salary. So the number of patients they see doesn’t matter! They can spend as much time as they want.
  13. 13. All their operating income is invested back into the clinic’s research and education programs. Mayo’s clinic offers educational programs through its 5 schools. Breakthrough research is quickly implemented into quality care of the patients.
  14. 14. Advertising
  15. 15. Motivating stories are shared over social media. They connect with their customers at an emotional level.
  16. 16. Campaigns to encourage people to switch to healthier routines.
  17. 17. Why has it been so successful? Two core values: patient’s interests are placed above all and practicing teamwork. Their patients have always been satisfied with their services. A team of great doctors, best equipment, outstanding service. Who
  18. 18. Do conflicts of interest exist between wanting to make the patient happy and providing the best medical care?
  19. 19. No! They ensure the best medical care is provided, no matter what. Their team of specialists works together to find the best solution. At the same time, they ensure that the patient is treated well.
  20. 20. SUMMARY! • Not-for-profit medical group • Two core values: Patients are given priority and Teamwork • Doctors are put on salary, enabling them to give full attention • Focus on education and research • Core focus on patient care and satisfaction
  21. 21. Disclaimer Created by Stuti Sabharwal, student of BITS Pilani Hyderabad Campus, during an internship under Prof. Sameer Mathur. Thankyou!
  • MRasulRajabzade

    Apr. 23, 2017

Assignment: A mini case study on Mayo Clinic.

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