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Adventures in 

user-centred Agile
@stuccharlton @cxJon

Silos!
@stuccharlton 
 @cxJon

Most people make the mistake of
thinking design is what it looks like.
@stuccharlton 
 @cxJon

Most people make the mistake of
thinking design is what it looks like.
People think it’s this vene...
@stuccharlton 
 @cxJon

That’s not what we think design is.
It’s not just what it looks like and
feels like.
@stuccharlton 
 @cxJon

That’s not what we think design is.
It’s not just what it looks like and
feels like.
Design is how...
That’s not what we think design is.
It’s not just what it looks like and
feels like.
Design is how it works.
@stuccharlton...
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

Design

the

right

thing
Design

the

thing

right
@stuccharlton 
 @cxJon

Design

the

thing

right
Design

the

right

thing
@stuccharlton 
 @cxJon

Designers Developers
@stuccharlton 
 @cxJon

Desoplervers?
@stuccharlton 
 @cxJon

Design

the

right

thing
Design

the

thing

right
@stuccharlton 
 @cxJon

Build

the

right

thing
Build

the

thing

right
Two Worlds CollideTwo Worlds Collide
@stuccharlton 
 @cxJon

Agile IT... 

the art of making terrible
software really quickly
@stuccharlton 
 @cxJon

Lean UX... 

the art of idealism 

(no deliverables!)
Value? Pah.
Two Worlds CollideTwo Worlds Collide
Two Worlds CollideTwo Worlds Collide
Design IT
Needs Requirements
Front-end Front-end
UI patterns Design patterns
@stuccharlton 
 @cxJon

?
Design IT
Needs Requirements
Front-end Front-end
UI patterns Design patterns
@stuccharlton 
 @cxJon

Same?
(Not sure)
Design IT
Needs Requirements
Front-end Front-end
UI patterns Design patterns
@stuccharlton 
 @cxJon

Not same
Design IT
Needs Requirements
Front-end Front-end
UI patterns Design patterns
@stuccharlton 
 @cxJon

Not
design?
Design IT
Needs Requirements
Front-end Front-end
UI patterns Design patterns
@stuccharlton 
 @cxJon

?
@stuccharlton 
 @cxJon

Our IT team don’t
care about the user
experience
@stuccharlton 
 @cxJon

We can do some UX
at the end
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

We proposed
We proposed
They thought…
Erm…
We found…
We found…
90%

increase in credit card
applications
325%

increase in current
account hub visits
NPS +5.9 

21 points abov...
@stuccharlton 
 @cxJon

Agile teams are more proficient in
executing the development
process…
NNG – Doing UX in an Agile W...
@stuccharlton 
 @cxJon

Agile teams are more proficient in
executing the development
process… but the compressed
timescale...
@stuccharlton 
 @cxJon

romanpichler.com/blog/every-great-product-owner-needs-great-scrummaster/
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate...
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate...
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
Code Test Release Deploy Operate...
AGILE
DEVELOPMENT
CONTINUOUS
INTEGRATION
CONTINUOUS
DELIVERY
CONTINUOUS
DEPLOYMENT
DEVOPS
THE NEXT LAYER?
https://www.slid...
@stuccharlton 
 @cxJon

validating against a user need
verifying against a specification
Tools
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

Design Systems
medium.com/@kaelig/introducing-design-systems-ops-7f34c4561ba7
The best products ar...
@stuccharlton 
 @cxJon

!=
@stuccharlton 
 @cxJon

Consumer champion
Brands in 5 countries
From sketches to launch in Belgium 10 weeks
@stuccharlton 
 @cxJon

OMG
DEVOPS!
@stuccharlton 
 @cxJon

So why would a UX/UI
designer be so interested in
this movement? It’s because
the rapidly evolving...
@stuccharlton 
 @cxJon

DesignOps
OMG
DESIGNOPS!?
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

Tools & culture
Collaboration
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

Staggered Sprints
Design Design Design
Prep
Sprint 1Sprint 0 Sprint 2 Sprint 3
Design
track
Dev
tr...
BDUF – Big Design Up Front
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

uh oh
Design Design Design
Prep
Dev Dev Dev
@stuccharlton 
 @cxJon

uh oh!
Design
track
Dev
track
@stuccharlton 
 @cxJon

Cooperation
working with others to
support a shared goal
Collaboration
working together to
achieve...
Design Design Design
Prep
Dev Dev Dev
@stuccharlton 
 @cxJon

hand-off
= waste
Design
track
Dev
track
Design Design Design
Prep
Dev
track
Dev Dev Dev
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

“UX, Architecture, Test– Staggering a sprint”, Simon Powers
https://www.adventureswithagile.com/20...
@stuccharlton 
 @cxJon

“UX, Architecture, Test– Staggering a sprint”, Simon Powers
https://www.adventureswithagile.com/20...
@stuccharlton 
 @cxJon

Kraftwerk
Cooperation
Collaboration
@stuccharlton 
 @cxJon

TEAM with arrows : DEV / DESIGN / ETC.
ux visual design backend dev
frontend dev
Scrum Master
@stuccharlton 
 @cxJon

TEAM with arrows : DEV / DESIGN / ETC.
ux visual design backend dev
frontend dev
Scrum Master
feed...
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

2011
2014
2017
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

1.5 UX consultants

1 visual designer

2 developers
@stuccharlton 
 @cxJon

Discover Define Develop Deliver
@stuccharlton 
 @cxJon

Design

the

right

thing
Design

the

thing

right
Discover Define Develop Deliver
@stuccharlton 
 @cxJon

Alpha Beta
Discover Define Develop Deliver
@stuccharlton 
 @cxJon

Alpha Beta
Discover Define Develop Deliver
Working
thing
Ideas
Discover Define Develop Deliver
@stuccharlton 
 @cxJon

Alpha Beta
Desvelop
Working
thing
Ideas
@stuccharlton 
 @cxJon

Alpha Beta
Discover Define Develop
Working
thing on
time
Ideas
Deliver
Desvelop
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

Verified 

but not
validated
@stuccharlton 
 @cxJon
https://www.slideshare.net/Kevlin/turning-development-outsidein
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

Good
luck
@stuccharlton 
 @cxJon

The
developers
over-ran
@stuccharlton 
 @cxJon

Success
SDUF – Small Design Up Front
@stuccharlton 
 @cxJon

Success
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

This is a
shit way
to design!
@stuccharlton 
 @cxJon

@gilescolbor
http://www.flickr.com/photos/waldenpond/3019558999/
Designing fordelight
@gilescolborne
https://www.slideshar...
A refreshing way to present
the our proposition and look
slick with our IFA partners….
It is a leap forward for the
sales ...
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
• Calibrating divergence with in...
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
• Calibrating divergence with in...
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
• Calibrating divergence with in...
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
• Calibrating divergence with in...
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
• Calibrating divergence with in...
@stuccharlton 
 @cxJon

• Hiring smart, t-shaped, reasonable people
• Embracing the chaos
• Calibrating divergence with in...
Wrapping up
@stuccharlton 
 @cxJon

@stuccharlton 
 @cxJon

• DesignOps is happening, for a reason
@stuccharlton 
 @cxJon

• DesignOps is happening, for a reason
• Collaboration, not cooperation
@stuccharlton 
 @cxJon

• DesignOps is happening, for a reason
• Collaboration, not cooperation
• Don’t rely on tools to e...
@stuccharlton 
 @cxJon

• DesignOps is happening, for a reason
• Collaboration, not cooperation
• Don’t rely on tools to e...
@stuccharlton 
 @cxJon

• DesignOps is happening, for a reason
• Collaboration, not cooperation
• Don’t rely on tools to e...
@stuccharlton 
 @cxJon

• DesignOps is happening, for a reason
• Collaboration, not cooperation
• Don’t rely on tools to e...
@stuccharlton 
 @cxJon

“It depends…”
@stuccharlton 
 @cxJon

“It depends…”
Not a kop-out
@stuccharlton 
 @cxJon

Don’t assume
(you’ll probably be wrong)
@stuccharlton 
 @cxJon

Building empathy
@stuccharlton 
 @cxJon

• Delivering delight
• In-sprint user research (dual track?)
• Designing in and out of sprints
Let...
Thanks
@stuccharlton @cxJon
Adventures in user-centred Agile
Adventures in user-centred Agile
Adventures in user-centred Agile
Adventures in user-centred Agile
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Adventures in user-centred Agile

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by Stu Charlton & Jon Brace (cxpartners)
Agile in the City, Bristol, 2017

Agile IT people call us designers. To the Lean-talking UX crowd, we’re dev folks. It’s our job to bring these disciplines together, to translate research insights into software that people love to use.

Come and hear about our attempts to fuse a user-centred approach to design with agile delivery, including:
- Tensions between design & development, Lean & Agile, good & fast
- People getting miffed because that thing you did is their job
- Getting past buzzwords and building a shared understanding
- A different perspective on what “cross-functional” means
- Pragmatic solutions for introducing UX and design into your team
- Why DesignOps is a thing

http://agileinthecity.net/2017/bristol/sessions/index.php?session=207

Published in: Design
  • Be the first to comment

Adventures in user-centred Agile

  1. 1. Adventures in 
 user-centred Agile @stuccharlton @cxJon

  2. 2. Silos!
  3. 3. @stuccharlton 
 @cxJon
 Most people make the mistake of thinking design is what it looks like.
  4. 4. @stuccharlton 
 @cxJon
 Most people make the mistake of thinking design is what it looks like. People think it’s this veneer – that the designers are handed this box and told, ‘Make it look good!’ …
  5. 5. @stuccharlton 
 @cxJon
 That’s not what we think design is. It’s not just what it looks like and feels like.
  6. 6. @stuccharlton 
 @cxJon
 That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works.
  7. 7. That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works. @stuccharlton 
 @cxJon
 STEVE JOBS
  8. 8. @stuccharlton 
 @cxJon

  9. 9. @stuccharlton 
 @cxJon

  10. 10. @stuccharlton 
 @cxJon
 Design
 the
 right
 thing Design
 the
 thing
 right
  11. 11. @stuccharlton 
 @cxJon
 Design
 the
 thing
 right Design
 the
 right
 thing
  12. 12. @stuccharlton 
 @cxJon
 Designers Developers
  13. 13. @stuccharlton 
 @cxJon
 Desoplervers?
  14. 14. @stuccharlton 
 @cxJon
 Design
 the
 right
 thing Design
 the
 thing
 right
  15. 15. @stuccharlton 
 @cxJon
 Build
 the
 right
 thing Build
 the
 thing
 right
  16. 16. Two Worlds CollideTwo Worlds Collide
  17. 17. @stuccharlton 
 @cxJon
 Agile IT... 
 the art of making terrible software really quickly
  18. 18. @stuccharlton 
 @cxJon
 Lean UX... 
 the art of idealism 
 (no deliverables!) Value? Pah.
  19. 19. Two Worlds CollideTwo Worlds Collide
  20. 20. Two Worlds CollideTwo Worlds Collide
  21. 21. Design IT Needs Requirements Front-end Front-end UI patterns Design patterns @stuccharlton 
 @cxJon
 ?
  22. 22. Design IT Needs Requirements Front-end Front-end UI patterns Design patterns @stuccharlton 
 @cxJon
 Same? (Not sure)
  23. 23. Design IT Needs Requirements Front-end Front-end UI patterns Design patterns @stuccharlton 
 @cxJon
 Not same
  24. 24. Design IT Needs Requirements Front-end Front-end UI patterns Design patterns @stuccharlton 
 @cxJon
 Not design?
  25. 25. Design IT Needs Requirements Front-end Front-end UI patterns Design patterns @stuccharlton 
 @cxJon
 ?
  26. 26. @stuccharlton 
 @cxJon
 Our IT team don’t care about the user experience
  27. 27. @stuccharlton 
 @cxJon
 We can do some UX at the end
  28. 28. @stuccharlton 
 @cxJon

  29. 29. @stuccharlton 
 @cxJon

  30. 30. @stuccharlton 
 @cxJon

  31. 31. @stuccharlton 
 @cxJon

  32. 32. @stuccharlton 
 @cxJon

  33. 33. @stuccharlton 
 @cxJon

  34. 34. @stuccharlton 
 @cxJon

  35. 35. We proposed
  36. 36. We proposed
  37. 37. They thought… Erm…
  38. 38. We found…
  39. 39. We found… 90%
 increase in credit card applications 325%
 increase in current account hub visits NPS +5.9 
 21 points above expectation
  40. 40. @stuccharlton 
 @cxJon
 Agile teams are more proficient in executing the development process… NNG – Doing UX in an Agile World
  41. 41. @stuccharlton 
 @cxJon
 Agile teams are more proficient in executing the development process… but the compressed timescale forces some to abandon user research and degrade the resulting user experience. NNG – Doing UX in an Agile World
  42. 42. @stuccharlton 
 @cxJon
 romanpichler.com/blog/every-great-product-owner-needs-great-scrummaster/
  43. 43. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate
  44. 44. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate
  45. 45. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate
  46. 46. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate
  47. 47. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate
  48. 48. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate
  49. 49. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate Research
  50. 50. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate Validate Research
  51. 51. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS Code Test Release Deploy Operate Measure Validate Research
  52. 52. AGILE DEVELOPMENT CONTINUOUS INTEGRATION CONTINUOUS DELIVERY CONTINUOUS DEPLOYMENT DEVOPS THE NEXT LAYER? https://www.slideshare.net/john.clapham/succeeding-with-devops-mk2
  53. 53. @stuccharlton 
 @cxJon
 validating against a user need verifying against a specification
  54. 54. Tools @stuccharlton 
 @cxJon

  55. 55. @stuccharlton 
 @cxJon
 Design Systems medium.com/@kaelig/introducing-design-systems-ops-7f34c4561ba7 The best products are built by teams with great communication bridges between designers and engineers
  56. 56. @stuccharlton 
 @cxJon

  57. 57. !=
  58. 58. @stuccharlton 
 @cxJon

  59. 59. Consumer champion Brands in 5 countries
  60. 60. From sketches to launch in Belgium 10 weeks
  61. 61. @stuccharlton 
 @cxJon
 OMG DEVOPS!
  62. 62. @stuccharlton 
 @cxJon
 So why would a UX/UI designer be so interested in this movement? It’s because the rapidly evolving landscape of software delivery is influencing the current user experience design practices. with quote https://www.wired.com/insights/2015/01/is-devops-driving-the- future-of-ux-design/
  63. 63. @stuccharlton 
 @cxJon
 DesignOps OMG DESIGNOPS!?
  64. 64. @stuccharlton 
 @cxJon

  65. 65. @stuccharlton 
 @cxJon

  66. 66. @stuccharlton 
 @cxJon

  67. 67. @stuccharlton 
 @cxJon
 Tools & culture
  68. 68. Collaboration @stuccharlton 
 @cxJon

  69. 69. @stuccharlton 
 @cxJon

  70. 70. @stuccharlton 
 @cxJon
 Staggered Sprints Design Design Design Prep Sprint 1Sprint 0 Sprint 2 Sprint 3 Design track Dev track Dev Dev Dev
  71. 71. BDUF – Big Design Up Front @stuccharlton 
 @cxJon

  72. 72. @stuccharlton 
 @cxJon
 uh oh
  73. 73. Design Design Design Prep Dev Dev Dev @stuccharlton 
 @cxJon
 uh oh! Design track Dev track
  74. 74. @stuccharlton 
 @cxJon
 Cooperation working with others to support a shared goal Collaboration working together to achieve a shared goal
  75. 75. Design Design Design Prep Dev Dev Dev @stuccharlton 
 @cxJon
 hand-off = waste Design track Dev track
  76. 76. Design Design Design Prep Dev track Dev Dev Dev @stuccharlton 
 @cxJon

  77. 77. @stuccharlton 
 @cxJon
 “UX, Architecture, Test– Staggering a sprint”, Simon Powers https://www.adventureswithagile.com/2016/01/01/ux-architecture-test-staggering-a-sprint/
  78. 78. @stuccharlton 
 @cxJon
 “UX, Architecture, Test– Staggering a sprint”, Simon Powers https://www.adventureswithagile.com/2016/01/01/ux-architecture-test-staggering-a-sprint/ 2011 2014 2017 us
  79. 79. @stuccharlton 
 @cxJon
 Kraftwerk Cooperation Collaboration
  80. 80. @stuccharlton 
 @cxJon
 TEAM with arrows : DEV / DESIGN / ETC. ux visual design backend dev frontend dev Scrum Master
  81. 81. @stuccharlton 
 @cxJon
 TEAM with arrows : DEV / DESIGN / ETC. ux visual design backend dev frontend dev Scrum Master feedback loop
  82. 82. @stuccharlton 
 @cxJon

  83. 83. @stuccharlton 
 @cxJon
 2011 2014 2017
  84. 84. @stuccharlton 
 @cxJon

  85. 85. @stuccharlton 
 @cxJon

  86. 86. @stuccharlton 
 @cxJon
 1.5 UX consultants
 1 visual designer
 2 developers
  87. 87. @stuccharlton 
 @cxJon
 Discover Define Develop Deliver
  88. 88. @stuccharlton 
 @cxJon
 Design
 the
 right
 thing Design
 the
 thing
 right Discover Define Develop Deliver
  89. 89. @stuccharlton 
 @cxJon
 Alpha Beta Discover Define Develop Deliver
  90. 90. @stuccharlton 
 @cxJon
 Alpha Beta Discover Define Develop Deliver Working thing Ideas
  91. 91. Discover Define Develop Deliver @stuccharlton 
 @cxJon
 Alpha Beta Desvelop Working thing Ideas
  92. 92. @stuccharlton 
 @cxJon
 Alpha Beta Discover Define Develop Working thing on time Ideas Deliver Desvelop
  93. 93. @stuccharlton 
 @cxJon

  94. 94. @stuccharlton 
 @cxJon
 Verified 
 but not validated
  95. 95. @stuccharlton 
 @cxJon
https://www.slideshare.net/Kevlin/turning-development-outsidein
  96. 96. @stuccharlton 
 @cxJon

  97. 97. @stuccharlton 
 @cxJon
 Good luck
  98. 98. @stuccharlton 
 @cxJon
 The developers over-ran
  99. 99. @stuccharlton 
 @cxJon
 Success
  100. 100. SDUF – Small Design Up Front
  101. 101. @stuccharlton 
 @cxJon
 Success
  102. 102. @stuccharlton 
 @cxJon

  103. 103. @stuccharlton 
 @cxJon

  104. 104. @stuccharlton 
 @cxJon

  105. 105. @stuccharlton 
 @cxJon

  106. 106. @stuccharlton 
 @cxJon

  107. 107. @stuccharlton 
 @cxJon

  108. 108. @stuccharlton 
 @cxJon
 This is a shit way to design!
  109. 109. @stuccharlton 
 @cxJon

  110. 110. @gilescolbor http://www.flickr.com/photos/waldenpond/3019558999/ Designing fordelight @gilescolborne https://www.slideshare.net/cxpartners/designing-for-delight-giles-colborne
  111. 111. A refreshing way to present the our proposition and look slick with our IFA partners…. It is a leap forward for the sales team.
  112. 112. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people
  113. 113. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos
  114. 114. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos • Calibrating divergence with indicative SDUF & estimating
  115. 115. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos • Calibrating divergence with indicative SDUF & estimating (These aren’t requirements)
  116. 116. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos • Calibrating divergence with indicative SDUF & estimating • Remembering that design debt is a thing
  117. 117. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos • Calibrating divergence with indicative SDUF & estimating • Remembering that design debt is a thing Tip: grow a design system
  118. 118. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos • Calibrating divergence with indicative SDUF & estimating • Remembering that design debt is a thing • Agreeing a way to both design and deliver delight
  119. 119. @stuccharlton 
 @cxJon
 • Hiring smart, t-shaped, reasonable people • Embracing the chaos • Calibrating divergence with indicative SDUF & estimating • Remembering that design debt is a thing • Agreeing a way to both design and deliver delight • User testing in-sprint (judiciously)
  120. 120. Wrapping up @stuccharlton 
 @cxJon

  121. 121. @stuccharlton 
 @cxJon
 • DesignOps is happening, for a reason
  122. 122. @stuccharlton 
 @cxJon
 • DesignOps is happening, for a reason • Collaboration, not cooperation
  123. 123. @stuccharlton 
 @cxJon
 • DesignOps is happening, for a reason • Collaboration, not cooperation • Don’t rely on tools to embed change
  124. 124. @stuccharlton 
 @cxJon
 • DesignOps is happening, for a reason • Collaboration, not cooperation • Don’t rely on tools to embed change • It won’t stick without senior design leadership
  125. 125. @stuccharlton 
 @cxJon
 • DesignOps is happening, for a reason • Collaboration, not cooperation • Don’t rely on tools to embed change • It won’t stick without senior design leadership • We can learn from the DevOps journey
  126. 126. @stuccharlton 
 @cxJon
 • DesignOps is happening, for a reason • Collaboration, not cooperation • Don’t rely on tools to embed change • It won’t stick without senior design leadership • We can learn from the DevOps journey
  127. 127. @stuccharlton 
 @cxJon
 “It depends…”
  128. 128. @stuccharlton 
 @cxJon
 “It depends…” Not a kop-out
  129. 129. @stuccharlton 
 @cxJon
 Don’t assume (you’ll probably be wrong)
  130. 130. @stuccharlton 
 @cxJon
 Building empathy
  131. 131. @stuccharlton 
 @cxJon
 • Delivering delight • In-sprint user research (dual track?) • Designing in and out of sprints Let’s chat!
  132. 132. Thanks @stuccharlton @cxJon

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