Stratitude ServiceNow ITSM Services


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An overview of Stratitude's ServiceNow IT service management solutions, ITIL expertise and services around Service Catalog, Asset Management, Knowledge Management, Incident Management, Business Services and Reports and Analytics.

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Stratitude ServiceNow ITSM Services

  1. 1. Stratitude and ServiceNow- Automating Enterprise IT Operations- Transforming IT Business Processes
  2. 2. ServiceNow and IT Services ManagementServiceNow today is the most comprehensive IT ServicesManagement Solution.The goal of ITIL is to help organizations better deliver andmeasure cost effective IT services through standardizedprocesses, terminology and automation.It provides a strong framework for managing infrastructure,development and operations.
  3. 3. Call in your requestWe email a confirmation ofrequirement and time requiredKey ServiceNow ApplicationsDomestic OutsourcingSome of the key applications included in ServiceNow are,• Services Catalog Management and Implementation• Workflows and Task Management• Change Management• Business Services, CMDB and Asset Management• Incident and Problem Management• Integrations with other systems• Release and SDLC• Knowledge Management• Reporting and Analytics
  4. 4. What we can doProcess Review• Service Catalog Implementation and defining theServiceNow architecture• Roadmap for Custom application Development• Gap Analysis and Release Management• Estimation and PlanningTechnology Review• Rollout and Adoption Strategy• Application Strategy• User Training and Adoption
  5. 5. ImplementationWe work with customers during the implementation process.Our team is involved in the end to end implementationprocess. To enable this we work with our customer’s IT teamsand help them utilize key components of the platform.Asset ManagementWe help our clients build an extensive CMDB for hardwareand software asset management to give a real time view of allthe assets to maximize the efficiency of the resources. Thishelps in managing, maintaining and controlling theconfiguration items.Services Portfolio
  6. 6. EnhancementsWe work with our clients who already have ServiceNow andare looking for extending their implementations. We help ourclients leverage additional features and functionalities of theplatform.IntegrationWe work with your IT teams or 3rd party vendors to completeemail based integrations, JDBC and ODBC connectivity andmapping and web services integration. Our team has workedon custom code and point to point integrations. Keyintegrations include LDAP and LanDesk integrations usingMID servers.Services Portfolio
  7. 7. Call in your requestWe email a confirmation ofrequirement and time requiredStratitude Key Value AddsDomestic Outsourcing• Design and development of components that can then be reusedacross the platform.• Quick Application development.• A customizable and feature rich UI using the content managementmodule.• Extensive use of Process Flow formatters and UI macro Formatters.• Comprehensive data integration and expertise in enterpriseintegrations.• Customizable and Extensible Integration framework.• Streamlined CMDB data model.• Realtime analytics and Custom Information Analysis.
  8. 8. Stratitude Client Engagement ModelsTurnkey ProjectsTurnkey projectsimplemented onsite,or offsite.Domestic OutsourcingClient Work is donedomesticallyunder thesupervision ofour CoE. Client isin constant loopthrough dailyupdatesService On-demandCall in your requestWe email a summary ofrequirements and the time requiredDelivery + Statement of TimeUtilizedOnsite StaffAugmentationTech LeadsArchitects DevelopersAdministratorsBusiness AnalystsHybrid ModelDomesticOutsourcingServiceOn-demandStaff Aug-mentationSetDeliverable# ofHoursOnsiteResources
  9. 9. Tried, Tested and DeliveredOur Clients
  10. 10. Stratitude, Inc39510 Paseo Padre Parkway,Ste 160, Fremont, CA 94538Phone: (510) 709-4200Email: